CX Engineer
Utica, NY · On-site +1
... remote work. The CX Engineer acts as a key interface that is focused on maintaining a service ... In-depth understanding in Call Center operations including technologies and data management.
CX Engineer
Utica, NY · On-site +1
... remote work. The CX Engineer acts as a key interface that is focused on maintaining a service ... In-depth understanding in Call Center operations including technologies and data management.
A demonstrated background in customer service, call center, insurance, retail, restaurant or a ... INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speedbroadband ...
A demonstrated background in customer service, call center, insurance, retail, restaurant or a ... INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speedbroadband ...
Remote Political Call Center information
See Rome, NY salary details
$10.24 - $11.46
1% of jobs
$11.46 - $12.68
4% of jobs
$12.68 - $13.90
9% of jobs
$14.95 is the 25th percentile. Wages below this are outliers.
$13.90 - $15.12
13% of jobs
$15.12 - $16.35
22% of jobs
The median wage is $16.44 / hr.
$16.35 - $17.57
22% of jobs
$18.01 is the 75th percentile. Wages above this are outliers.
$17.57 - $18.79
14% of jobs
$18.79 - $20.01
8% of jobs
$20.01 - $21.23
4% of jobs
$21.23 - $22.45
3% of jobs
$22.45 - $23.67
1% of jobs
$10
$16
$23
How much do remote political call center jobs pay per hour?
As of Jul 25, 2026, the average hourly pay for remote political call center in Rome, NY is $16.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.22 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Remote Political Call Center Representative, and why are they important?
To thrive as a Remote Political Call Center Representative, you need strong communication skills, a high school diploma or equivalent, and an understanding of political campaigns or issues. Familiarity with call center software, CRM systems, and basic computer applications is typically required. Active listening, resilience, and professionalism help you connect with diverse constituents and handle challenging conversations effectively. These skills are vital to accurately convey campaign messages, gather feedback, and maintain a positive public image for the organization.
What is a remote political call center?
A remote political call center is a virtual workspace where agents make or receive calls to support political campaigns, advocacy efforts, or voter outreach, all from remote locations such as their homes. These call centers handle tasks like conducting surveys, encouraging voter turnout, fundraising, and sharing information about candidates or issues. Working remotely allows greater flexibility and can help campaigns reach a broader audience without the need for a centralized physical office.
What is the difference between Remote Political Call Center vs Remote Customer Service Representative?
| Aspect | Remote Political Call Center | Remote Customer Service Representative |
|---|---|---|
| Required Credentials | None specific, but political knowledge helpful | None required, customer service skills preferred |
| Work Environment | Home-based, call center setup | Home-based, call center setup |
| Industry Usage | Political campaigns, advocacy groups | Retail, tech, service industries |
| Common Search/Comparison | Yes | No |
The Remote Political Call Center and Remote Customer Service Representative roles both operate in a home-based call center environment. However, the political call center focuses on campaign or advocacy outreach, requiring some political knowledge, while customer service representatives handle general customer inquiries across various industries. The roles share similar skills but serve different industry needs and audiences.
What are some common challenges faced by agents in a remote political call center, and how can they be managed?
Agents in a remote political call center often face challenges such as handling difficult or unresponsive callers, maintaining motivation during repetitive tasks, and staying engaged without in-person team support. To manage these challenges, many centers provide regular virtual team meetings, scripts for common scenarios, and ongoing training to build communication skills. It's also helpful to set personal goals and take scheduled breaks to remain focused and positive throughout shifts. Collaboration tools and supportive supervisors play a key role in ensuring remote agents feel connected and supported.
What are popular job titles related to Remote Political Call Center jobs in Rome, NY? For Remote Political Call Center jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Remote Political Call Center jobs in Rome, NY look for? The top searched job categories for Remote Political Call Center jobs in Rome, NY are:
- Virtual Work From Home
- Work From Home Customer Service Representative Target
- Remote Contact Center
- Part Time Call Center Billing
- Japanese Remote Call Center
- Remote Complete Call Solutions
- Flexible Zappos Customer Service
- Remote International Call Center Agent
- Entry Level Remote French Speaking Call Center
- Remote Chick Fil A Distribution Center
What cities near Rome, NY are hiring for Remote Political Call Center jobs? Cities near Rome, NY with the most Remote Political Call Center job openings:
Full-time
Posted yesterday
Job description
Position Summary:
The Customer Experience Engineer will partner with the leaders of the technology and contact center business units to deliver customer-facing value. This candidate will leverage interpersonal and cross-functional skills, product expertise and various technologies to ensure back-end technologies and processes validate and optimize our internal and external customers' front-end needs and overall experience.
The ideal candidate has a history of success in collaborating with internal stakeholders, using data-driven insights to influence decisions and developing permanent process-driven solutions. This person will be focused on measuring and managing the department to service metrics and supporting inquiries from both external and internal customers.
This is a hybrid role that will report to the Technology Business Unit Lead and will require both onsite and remote work. The CX Engineer acts as a key interface that is focused on maintaining a service culture and delivering customer operational excellence.
Job Requirements and Responsibilities:
• Provide backup support for other 3rd party tools utilized within the organization.
Project initiation and execution:
• Manages and monitors relationships with and between key stakeholders; clarifies mutual needs and commitments through the consultation and consideration of impacts. Seeks to push through existing paradigms to create innovative solutions.
• Service Transition - ensures operational readiness by reviewing and approving documented handover procedures, instructions and other collateral for all projects to ensure day-one operational excellence for new/modified services
Skills and Competencies:
Education and Experience:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.
The Customer Experience Engineer will partner with the leaders of the technology and contact center business units to deliver customer-facing value. This candidate will leverage interpersonal and cross-functional skills, product expertise and various technologies to ensure back-end technologies and processes validate and optimize our internal and external customers' front-end needs and overall experience.
The ideal candidate has a history of success in collaborating with internal stakeholders, using data-driven insights to influence decisions and developing permanent process-driven solutions. This person will be focused on measuring and managing the department to service metrics and supporting inquiries from both external and internal customers.
This is a hybrid role that will report to the Technology Business Unit Lead and will require both onsite and remote work. The CX Engineer acts as a key interface that is focused on maintaining a service culture and delivering customer operational excellence.
Job Requirements and Responsibilities:
- Provides relevant performance scorecard reporting KPIs / Performance Metrics aligned to Business Unit needs.
- Assist with and advocate for the design and rollout of new support channels and service offerings
- Create support workflows and make suggestions to improve efficiency and effectiveness
- Evaluate 3rd party solutions, drive implementations and support process optimization
- Collect and analyze customer functions' performance and delivery data, taking action regarding responses, and reporting to the organization.
• Provide backup support for other 3rd party tools utilized within the organization.
- Analyzing the order entry process and recommend automation solutions
- Measure and help to improve overall customer experience levels
- Keep up with industry best practices, trends, and standards
Project initiation and execution:
• Manages and monitors relationships with and between key stakeholders; clarifies mutual needs and commitments through the consultation and consideration of impacts. Seeks to push through existing paradigms to create innovative solutions.
• Service Transition - ensures operational readiness by reviewing and approving documented handover procedures, instructions and other collateral for all projects to ensure day-one operational excellence for new/modified services
- Perform other duties as assigned
Skills and Competencies:
- Excellent organizational skills and attention to detail.
- Ability to work independently with little supervision.
- Strong interpersonal, analytical, and problem-solving skills.
- Ability to clearly communicate operation and/or staffing concerns to management with clear solution-driven recommendations.
- In-depth understanding in Call Center operations including technologies and data management.
- Demonstrated Project Management experience.
- Ability to manage program budgets, create meaningful projections, and presents them to strategic decision makers.
- Strong verbal and written communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
Education and Experience:
- BA/BS degree in Business Administration, MIS or relevant field preferred but not required
- 10+ years of total experience
- 5+ years of experience with CRM administration/support and contact center software operations solutions
- 3+ years of project management work including but not limited to discovery, gathering business requirements, interfacing with IT and other functions, planning, implementing and supporting new solutions
- Preferred experience with the NICE or Five9 contact center product suite, but not required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.