\n <\/head>\n \n
International Bank is looking for a Client Service Representative who will be responsible for addressing inquiries from Corporate Clients on cash management products or related banking services.<\/span>
<\/span><\/p>
<\/span>
<\/span><\/p>
<\/span>
<\/span><\/p>\n
\n - Receive inquiries from Corporate Clients via email and phone in English and Japanese.<\/span>
<\/span><\/span><\/li>\n - Input customer data and inquiry information into proprietary system.<\/span>
<\/span><\/span><\/li>\n - Provide set up service support and troubleshooting issues to the American partner bank.<\/span>
<\/span><\/span><\/li>\n - Manage and input the billing database for the purpose of generating invoices.<\/span>
<\/span><\/span><\/li>\n - Work with our back\-office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.<\/span>
<\/span><\/span><\/li>\n - Solve problems along with our product team to assist in resolving issues.<\/span>
<\/span><\/span><\/li>\n - Develop good knowledge of bank on\-line banking products to provide assistance, support and customer service to the sales team and corporate banking relationship managers.<\/span>
<\/span><\/span><\/li>\n - Develop strong knowledge of internal policies and procedures in order to effectively execute processes.<\/span>
<\/span><\/span><\/li>\n - Keep close communication with the Senior Client Service Representatives on daily tasks and progress.<\/span>
<\/span><\/span><\/li>\n - Answer and address customer inquiries related to our cash management products<\/span>
<\/span><\/span><\/li>\n <\/ul> <\/span>
<\/span><\/p>
<\/span><\/p>\n
\n
\n <\/div><\/span>
Requirements<\/h3>\n
\n - At least 2 years of comparable or relevant customer service experience, preferably in banking\/financial services industry.<\/span>
<\/span><\/span><\/li>\n - BA\/BS Degree preferred.<\/span>
<\/span><\/span><\/li>\n - Bilingual Japanese language skills preferred.<\/span>
<\/span><\/span><\/li>\n - Good time management skills to handle large volumes of customer inquiries.<\/span>
<\/span><\/span><\/li>\n - Effective multi\-tasking skill to handle a broad range of activities, tasks, and outcomes.<\/span>
<\/span><\/span><\/li>\n - Proactively follow\-up on open items and work that needs to be advanced forward.<\/span>
<\/span><\/span><\/li>\n - Great communicator verbally and in writing<\/span>
<\/span><\/span><\/li>\n - Quick learner and team worker
<\/span>
<\/span><\/li>\n <\/ul>\n \n
\n <\/div><\/span>
Benefits<\/h3>\n
\n Good benefits\n <\/div><\/span>
\n <\/body>\n<\/html>
Recruiting and staffing services