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Japanese Customer Success Jobs (NOW HIRING)

RegASK

Customer Success Manager

Position Overview We are looking for an enthusiastic and bilingual entry-level Customer Success Manager (CSM) who is fluent in Japanese and English to join our growing team. In this client-facing ...

New

Aidoos

Customer Success Manager Role

Customer Success Manager Role Canonical is seeking an Enterprise Customer Success Manager who is a native Japanese speaker. This role focuses on enhancing customer experiences and driving product ...

Teamworks

Customer Success Manager II (Japan)

Customer Success Manager (APAC - Japan) I'm Jack Hannath, Manager, Customer Success (APAC), at ... Fluency in Japanese and English, spoken and written -- you'll be the primary bridge between our ...

Canonical

Customer Success - Team Manager

Customer Success - Team Manager Canonical is a leading provider of open source software and ... Whilst English is our business language, proficiency (both written and spoken) in Japanese, Korean ...

Canonical

Customer Success - Team Manager

Chicago, IL · On-site

We are hiring a Customer Success - Team Manager. To support Canonical's growth, we are expanding ... Whilst English is our business language, proficiency (both written and spoken) in Japanese, Korean ...

Instructure

Customer Success Manager, Asia

Customer Success Manager At Instructure, we believe in the power of people to grow and succeed ... Malay, Japanese or Bahasa Indonesia, is desirable but not essential. We offer competitive ...

Canonical

Graduate Customer Success Manager

Graduate Customer Success Manager The role of a Customer Success Manager at Canonical Customer ... Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish ...

Qumulo

Senior Customer Success Manager (APAC)

Senior Customer Success Manager Qumulo's cloud data platform manages exabytes of the world's most ... Fluent Japanese and English (written and verbal) * Strong technical aptitude in data, storage, and ...

Dotmatics Limited

Customer Support Associate - Japan

$14.75 - $20.50/hr

This role exists to support our Customer Success Lead and ensure our Japanese customers receive consistent, high-quality service at every stage of their journey. The right person for this role is ...

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All JobsJapanese Customer Success Jobs

Japanese Customer Success information

See salary details

$11

$24

$47

How much do japanese customer success jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for japanese customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Japanese Customer Success vs Japanese Account Manager?

AspectJapanese Customer SuccessJapanese Account Manager
Primary FocusCustomer retention, onboarding, and ensuring product adoptionManaging client accounts, upselling, and revenue growth
Required SkillsCustomer service, communication, product knowledgeSales, relationship management, negotiation
Work EnvironmentCollaborative, customer-centric teamsSales-driven, client-facing roles
Industry UsageCommon in SaaS, tech, and service sectorsPrevalent in sales, consulting, and enterprise solutions

While both roles involve client interaction, Japanese Customer Success focuses on maintaining long-term customer satisfaction and product adoption, whereas Japanese Account Managers primarily aim to grow revenue through account expansion and sales. Understanding these distinctions helps job seekers target the right roles in the Japanese market.

What are popular job titles related to Japanese Customer Success jobs?

For Japanese Customer Success jobs, the most frequently searched job titles are:

Infographic showing various Japanese Customer Success job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Customer Success Manager

Remote

RegASK
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Posted 2 days ago

New

Job description

Position Overview

We are looking for an enthusiastic and bilingual entry-level Customer Success Manager (CSM) who is fluent in Japanese and English to join our growing team. In this client-facing role, you will support the Customer Success team in delivering exceptional service to our Japanese clients. This is a great opportunity for someone looking to grow their career in customer success, client engagement, or account management while working in a dynamic and fast-paced environment. This role will be 50% supporting CX and 50% supporting Sales

Responsibilities

Support the Singapore-based Customer Success team in managing Japanese client accounts

Join client meetings as a bilingual representative, assisting in communication, note-taking, and follow-ups

Translate materials (emails, presentations, reports) between Japanese and English to ensure clear understanding

Help onboard new Japanese clients and provide support throughout the client journey

Coordinate meetings, manage client touchpoints, and ensure timely responses to client inquiries

Collaborate with internal teams (e.g. Product, Content, and Regulatory teams) to deliver client requirements

Monitor client engagement and help track deliverables, usage, and satisfaction

Prepare reports and presentations to support customer reviews and renewal conversations

Assist in prospecting activities, such as initial outreach coordination and research, to support team involved in Business Development, Account Management, and Customer Success.

Requirements

Business-level proficiency in Japanese (spoken and written)

Professional proficiency in English

0–2 years of experience in customer-facing roles, internships, or admin support (fresh graduates are welcome)

Strong communication, organization, and coordination skills

Team-oriented, proactive, and eager to learn

Comfortable using/or learning digital tools like Zoom, Confluence, Sharepoint and Zendesk

What We Offer

Flexible working arrangements (remote)

Opportunity to work in a high impact role at the intersection on AI, SaaS and Compliance / Regulatory intelligence

Continuous learning and professional development

How to Apply

If you are excited about this opportunity and believe you have the skills and qualifications to excel as our Customer Success Manager, please submit your resume for our consideration.

We appreciate all applications, but only selected candidates will be contacted for an interview.

Thank you for considering joining the RegASK team. We look forward to reviewing your application!

Apply