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Japanese Customer Success Jobs (NOW HIRING)

Olomana Loomis ISC

Client Success Manager

Honolulu, HI · Remote

$55K - $70K/mo

Client Success Manager Client Success Manager About Olomana Loomis ISC We're a full-service ... Fluency in Japanese, a plus Perks & Benefits * Parking subsidy or monthly bus pass * 401(k) with ...

Olomana Loomis ISC

Client Success Manager

Honolulu, HI · On-site

$55K - $70K/yr

Client Success Manager Client Success Manager About Olomana Loomis ISC We're a full-service ... Fluency in Japanese, a plus Perks & Benefits * Parking subsidy or monthly bus pass * 401(k) with ...

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How much do japanese customer success jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for japanese customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Japanese Customer Success vs Japanese Account Manager?

AspectJapanese Customer SuccessJapanese Account Manager
Primary FocusCustomer retention, onboarding, and ensuring product adoptionManaging client accounts, upselling, and revenue growth
Required SkillsCustomer service, communication, product knowledgeSales, relationship management, negotiation
Work EnvironmentCollaborative, customer-centric teamsSales-driven, client-facing roles
Industry UsageCommon in SaaS, tech, and service sectorsPrevalent in sales, consulting, and enterprise solutions

While both roles involve client interaction, Japanese Customer Success focuses on maintaining long-term customer satisfaction and product adoption, whereas Japanese Account Managers primarily aim to grow revenue through account expansion and sales. Understanding these distinctions helps job seekers target the right roles in the Japanese market.

Infographic showing various Japanese Customer Success job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 89% Part Time, and 9% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilin

Pasona NA

Chicago, IL

$75K - $150K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilingual Preferred)
Location : Chicago IL
  • On-Target Earnings: $75,000-$150,000, depending on experience.
Are you passionate about helping customers succeed through technology?
We're looking for a Customer Success Manager (CSM) who thrives at the intersection of relationships, strategy, and impact. This is your opportunity to own the customer journey - from onboarding to growth - and help leading manufacturers transform their operations through data-driven SaaS solutions.
As a key member of our U.S. team, you'll wear multiple hats, collaborate across functions, and play a central role in building a world-class customer success organization from the ground up.
💡 What You'll Do
Customer Onboarding & Adoption
  • Lead the onboarding experience for new clients, ensuring smooth implementation and early success.
  • Deliver engaging, persona-based training that simplifies technical information for users at all levels.
🤝 Relationship Building & Customer Discovery
  • Build strong, trust-based relationships with key stakeholders - from operators to executive sponsors.
  • Conduct regular meetings, visits, and business reviews to align on goals and uncover new opportunities for value creation.
📈 Retention & Growth
  • Track adoption, satisfaction, and engagement metrics to proactively prevent churn.
  • Identify upsell and expansion opportunities that maximize the customer's return on investment.
🌍 Customer Advocacy & Success Storytelling
  • Develop success stories and case studies showcasing measurable impact.
  • Organize customer events and webinars to build a thriving, engaged user community.
🤜🤛 Cross-Functional Collaboration
  • Act as the voice of the customer internally - sharing insights, feedback, and best practices to influence product and sales strategy.
  • Partner with internal teams to continuously enhance the customer experience.
🔍 What You Bring
  • Proven experience managing enterprise-level B2B customer relationships, including adoption, renewals, and expansion.
  • Strong understanding of customer success best practices in SaaS environments.
  • Excellent communication, presentation, and relationship-building skills.
  • Data-driven mindset with strong analytical and problem-solving abilities.
  • Proficiency in CRM tools and digital collaboration platforms.
  • Fluency in Japanese highly preferred - bilingual ability is a strong advantage.
  • Experience in manufacturing tech or industrial SaaS is a plus.
  • Willingness to work onsite in Chicago and travel up to 50%.
🎯 Why You'll Love This Role
  • Play a foundational role in building and scaling a customer success organization in a high-growth SaaS company.
  • Gain hands-on experience across the full customer lifecycle - onboarding, adoption, and expansion.
  • Collaborate with visionary leaders and cross-functional teams who value your input.
  • Make a tangible impact helping U.S. manufacturers achieve operational excellence through digital innovation.
💼 Compensation & Benefits
  • On-Target Earnings: $75,000-$150,000, depending on experience.
  • Comprehensive Health Benefits: 100% employer-paid medical, dental, and vision coverage.
  • 401(k) with 4% company match from day one.
  • Generous Paid Time Off: 15 PTO days, 5 sick days, and 10 holidays.
  • Stock Options: Share in the company's success and growth.
  • Professional Growth: Access to training, conferences, and learning programs.
  • Vibrant Culture: Company lunches, social events, and a supportive team environment.

🌟 Join a mission-driven team that's helping shape the future of manufacturing through innovation, data, and human connection.
If you're a relationship-driven professional who loves empowering customers and driving business impact - we'd love to meet you!
To apply please email resume to htakmai@pasona.com
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