Regask

Position Overview

We are looking for an enthusiastic and bilingual entry-level Customer Success Manager (CSM) who is fluent in Japanese and English to join our growing team. In this client-facing role, you will support the Customer Success team in delivering exceptional service to our Japanese clients. This is a great opportunity for someone looking to grow their career in customer success, client engagement, or account management while working in a dynamic and fast-paced environment. This role will be 50% supporting CX and 50% supporting Sales

Responsibilities

Support the Singapore-based Customer Success team in managing Japanese client accounts

Join client meetings as a bilingual representative, assisting in communication, note-taking, and follow-ups

Translate materials (emails, presentations, reports) between Japanese and English to ensure clear understanding

Help onboard new Japanese clients and provide support throughout the client journey

Coordinate meetings, manage client touchpoints, and ensure timely responses to client inquiries

Collaborate with internal teams (e.g. Product, Content, and Regulatory teams) to deliver client requirements

Monitor client engagement and help track deliverables, usage, and satisfaction

Prepare reports and presentations to support customer reviews and renewal conversations

Assist in prospecting activities, such as initial outreach coordination and research, to support team involved in Business Development, Account Management, and Customer Success.

Requirements

Business-level proficiency in Japanese (spoken and written)

Professional proficiency in English

0–2 years of experience in customer-facing roles, internships, or admin support (fresh graduates are welcome)

Strong communication, organization, and coordination skills

Team-oriented, proactive, and eager to learn

Comfortable using/or learning digital tools like Zoom, Confluence, Sharepoint and Zendesk

What We Offer

Flexible working arrangements (remote)

Opportunity to work in a high impact role at the intersection on AI, SaaS and Compliance / Regulatory intelligence

Continuous learning and professional development

How to Apply

If you are excited about this opportunity and believe you have the skills and qualifications to excel as our Customer Success Manager, please submit your resume for our consideration.

We appreciate all applications, but only selected candidates will be contacted for an interview.

Thank you for considering joining the RegASK team. We look forward to reviewing your application!