Overview This is a remote role that may only be hired in the following location(s): AZ, NC and TX. We are seeking a Dynatrace Subject Matter Expert (SME) to oversee enterprise observability and ...
Overview This is a remote role that may only be hired in the following location(s): AZ, NC and TX. We are seeking a Dynatrace Subject Matter Expert (SME) to oversee enterprise observability and ...
Manager IT - RTP Payments (Remote)
Carolina, RI · Remote
$95K - $117K/yr
Overview This is a remote role that may only be hired in the following location(s): Arizona and North Carolina. This position allocates technical resources and associates within Enterprise Payments ...
Manager IT - RTP Payments (Remote)
Carolina, RI · Remote
$95K - $117K/yr
Overview This is a remote role that may only be hired in the following location(s): Arizona and North Carolina. This position allocates technical resources and associates within Enterprise Payments ...
Overview This is a remote role that may only be hired in the following location(s): AZ, NC and TX. We are seeking a Dynatrace Subject Matter Expert (SME) to oversee enterprise observability and ...
Overview This is a remote role that may only be hired in the following location(s): AZ, NC and TX. We are seeking a Dynatrace Subject Matter Expert (SME) to oversee enterprise observability and ...
Manager IT - RTP Payments (Remote)
Carolina, RI · Remote
$95K - $117K/yr
Overview This is a remote role that may only be hired in the following location(s): Arizona and North Carolina. This position allocates technical resources and associates within Enterprise Payments ...
Manager IT - RTP Payments (Remote)
Carolina, RI · Remote
$95K - $117K/yr
Overview This is a remote role that may only be hired in the following location(s): Arizona and North Carolina. This position allocates technical resources and associates within Enterprise Payments ...
Overview This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas. We are seeking a skilled Systems Engineer III to join our team with a primary ...
Overview This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas. We are seeking a skilled Systems Engineer III to join our team with a primary ...
Overview This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas. We are seeking a skilled Systems Engineer III to join our team with a primary ...
Overview This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas. We are seeking a skilled Systems Engineer III to join our team with a primary ...
Jamf Remote information
What does a Jamf Remote specialist do?
A Jamf Remote specialist is responsible for managing and supporting Apple devices (such as Macs, iPads, and iPhones) within an organization using the Jamf platform. Their duties typically include deploying software, configuring device settings, troubleshooting issues remotely, and ensuring security compliance across devices. They often work with IT teams to streamline device management and improve user experiences. Working remotely, they leverage tools like Jamf Pro to monitor, update, and enforce policies without needing to be physically present. This role is essential for organizations with distributed workforces using Apple products.
What are the key skills and qualifications needed to thrive as a Jamf Remote Administrator, and why are they important?
To thrive as a Jamf Remote Administrator, you need expertise in Apple device management, macOS/iOS troubleshooting, and a solid understanding of IT security best practices, often backed by certifications like Jamf Certified Associate or Jamf Certified Tech. Familiarity with the Jamf Pro platform, remote management tools, and scripting languages such as Bash or Python is essential. Strong problem-solving skills, effective communication, and the ability to work independently are critical soft skills for remote collaboration and support. These competencies ensure seamless device management, security compliance, and efficient support for distributed teams.
How does working remotely as a Jamf Administrator impact collaboration with IT and end users?
As a remote Jamf Administrator, you will collaborate closely with IT teams and end users primarily through digital channels such as email, chat platforms, and video conferencing. Effective communication is essential, as you’ll need to diagnose issues, deploy updates, and enforce security policies without in-person interaction. While remote work offers flexibility, it also requires proactive outreach and clear documentation to ensure smooth device management and user support. Regular virtual meetings and screen-sharing sessions help maintain strong team connections and effective troubleshooting.
What is the difference between Jamf Remote vs Jamf Pro?
| Feature | Jamf Remote | Jamf Pro |
|---|---|---|
| Purpose | Remote device management and support | Comprehensive device management, deployment, and security |
| Capabilities | Remote troubleshooting, software updates | Device inventory, configuration, security policies, automation |
| Work Environment | IT support teams managing Apple devices | IT administrators managing large-scale Apple device deployments |
| Credentials | IT support certifications, Apple device knowledge | IT management certifications, Apple device expertise |
Jamf Remote is focused on remote troubleshooting and support for Apple devices, ideal for IT support teams. Jamf Pro offers a broader suite of device management tools, suitable for large organizations needing comprehensive control over their Apple fleet.
What are the most commonly searched types of Jamf jobs in Rhode Island? The most popular types of Jamf jobs in Rhode Island are:
What are popular job titles related to Jamf Remote jobs in Rhode Island? For Jamf Remote jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Jamf Remote jobs in Rhode Island look for? The top searched job categories for Jamf Remote jobs in Rhode Island are:
Systems Engineer Consultant - Dynatrace SME (Remote)
Carolina, RI • On-site, Remote
Full-time
Posted 6 days ago
First Citizens Bank rating
7.4
Based on 106 frontline employees who took The Breakroom Quiz
109th of 170 rated banks
Job description
Overview
Responsibilities
Qualifications
This is a remote role that may only be hired in the following location(s): AZ, NC and TX.
We are seeking a Dynatrace Subject Matter Expert (SME) to oversee enterprise observability and application performance monitoring within a large financial services environment. This role is responsible for technical leadership of a team of Dynatrace engineers while serving as the primary expert for the Dynatrace platform, including architecture, deployment, optimization, and governance. The individual will drive monitoring strategy, establish standards for alerting and instrumentation, and ensure full-stack visibility across complex hybrid environments (cloud and on-prem). They will also partner with development, DevOps, SRE, and infrastructure teams to proactively identify performance issues, support incident response, and deliver actionable insights that improve reliability and user experience.
The ideal candidate brings at least 6 years of hands-on Dynatrace experience in large enterprise environments, along with a strong background in observability, APM, or site reliability engineering. Proven leadership experience is required, including mentoring teams, managing priorities, and aligning technical initiatives with business outcomes. Deep knowledge of distributed tracing, real user monitoring, infrastructure monitoring, and AIOps capabilities is expected, along with familiarity with cloud platforms, containerized environments, and CI/CD pipelines. Experience in regulated industries such as financial services is highly preferred, along with strong communication, problem-solving, and stakeholder engagement skills.
Responsibilities
Key Responsibilities
Leadership & Team Management
- Set team priorities, manage workload distribution, and ensure delivery against SLAs and KPIs
- Foster a culture of continuous improvement, accountability, and technical excellence
- Partner with senior leadership and cross-functional stakeholders to align observability initiatives with business goals
Dynatrace Expertise & Platform Ownership
- Serve as the primary Dynatrace SME, owning the platform architecture, deployment, and optimization
- Design, implement, andmaintainenterprise-scale Dynatrace environments (SaaS or Managed)
- Define and enforcemonitoring standards, naming conventions, alerting strategies, and governance
- Implement advanced Dynatrace capabilities including:
Distributed tracing
Real User Monitoring (RUM)
Synthetic monitoring
Infrastructure monitoring
AIOps and anomaly detection
- Optimizeinstrumentation for cloud (AWS/Azure/GCP), on-prem, and hybrid environments
Observability Strategy & Execution
- Develop and execute enterprise observability roadmap aligned to digital transformation initiatives
- Drive adoption of full-stack monitoring acrossapplication, infrastructure, and user experience layers
- Identifyand eliminate observability gaps across critical systems
- Lead performance analysis, root cause investigations, and continuous improvement initiatives
Collaboration & Stakeholder Engagement
- Work closely with application development, DevOps, SRE, infrastructure, and cybersecurity teams
- Act as a trusted advisor to engineering teams on performance engineering best practices
- Support incident management and post-incident reviews with actionable insights
- Provide executive-level reporting and dashboards on system health and performance trends
Governance & Compliance
- Ensure monitoring solutions meet financial industry security, audit, and compliance requirements
- Maintaindocumentation, operational procedures, and platform standards
- Support audit and regulatory activities related to monitoring and observability
Qualifications
Bachelor's Degree and 8 years of experience in Systems engineer including systems programmer, scripting, troubleshooting OR High School Diploma or GED and 12 years of experience in Systems engineer including systems programmer, scripting, troubleshooting
- 6+ years of hands-on experience with Dynatracein large enterprise environments (required)
- 8+ years of overall experience in Application Performance Monitoring (APM), Observability, or SRE
- Proven experience leading or supervising technical teams
- Strong expertise in:
Dynatrace OneAgent deployment and configuration
Smartscape topology and service flow mapping
Alerting, dashboards, and custom metrics/events
- Experience in financial services or other highly regulated industriespreferred
- Solid understanding of:
Cloud platforms (AWS, Azure, or GCP)
Microservices and containerized environments (Kubernetes, OpenShift)
CI/CD pipelines and DevOps practices
- Strong analytical and problem-solving skills with a proactive mindset
Preferred Qualifications
- Dynatrace certifications (e.g., Dynatrace Professional or Associate Certification)
- Experience with Infrastructure as Code (Terraform, Ansible, etc.)
- Knowledge of complementary tools (e.g., Splunk, AppDynamics, New Relic, Prometheus)
- Familiarity with scripting languages (Python, PowerShell, or Bash)
- Experience implementing AIOps or automation-driven monitoring strategies
Key Competencies
- Leadership and team development
- Strategic thinking and execution
- Technical depth in observability platforms
- Communication and stakeholder management
- Problem-solving and decision-making under pressure
Why Join Us
- Lead observability initiatives in a large-scale financial enterprise
- High impact role influencing platform reliability and customer experience
- Opportunity to shape long-term monitoring strategy and innovation
- Collaborative environment with strong executive visibility
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Qualifications:Bachelor's Degree and 8 years of experience in Systems engineer including systems programmer, scripting, troubleshooting OR High School Diploma or GED and 12 years of experience in Systems engineer including systems programmer, scripting, troubleshooting
- 6+ years of hands-on experience with Dynatracein large enterprise environments (required)
- 8+ years of overall experience in Application Performance Monitoring (APM), Observability, or SRE
- Proven experience leading or supervising technical teams
- Strong expertise in:
Dynatrace OneAgent deployment and configuration
Smartscape topology and service flow mapping
Alerting, dashboards, and custom metrics/events
- Experience in financial services or other highly regulated industriespreferred
- Solid understanding of:
Cloud platforms (AWS, Azure, or GCP)
Microservices and containerized environments (Kubernetes, OpenShift)
CI/CD pipelines and DevOps practices
- Strong analytical and problem-solving skills with a proactive mindset
Preferred Qualifications
- Dynatrace certifications (e.g., Dynatrace Professional or Associate Certification)
- Experience with Infrastructure as Code (Terraform, Ansible, etc.)
- Knowledge of complementary tools (e.g., Splunk, AppDynamics, New Relic, Prometheus)
- Familiarity with scripting languages (Python, PowerShell, or Bash)
- Experience implementing AIOps or automation-driven monitoring strategies
Key Competencies
- Leadership and team development
- Strategic thinking and execution
- Technical depth in observability platforms
- Communication and stakeholder management
- Problem-solving and decision-making under pressure
Why Join Us
- Lead observability initiatives in a large-scale financial enterprise
- High impact role influencing platform reliability and customer experience
- Opportunity to shape long-term monitoring strategy and innovation
- Collaborative environment with strong executive visibility
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Education:UNAVAILABLEEmployment Type: FULL_TIMEWhat First Citizens Bank employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom