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Jamf Remote information

What does a Jamf Remote administrator do?

A Jamf Remote specialist is responsible for managing and supporting Apple devices (such as Macs, iPads, and iPhones) within an organization using the Jamf platform. Their duties typically include deploying software, configuring device settings, troubleshooting issues remotely, and ensuring security compliance across devices. They often work with IT teams to streamline device management and improve user experiences. Working remotely, they leverage tools like Jamf Pro to monitor, update, and enforce policies without needing to be physically present. This role is essential for organizations with distributed workforces using Apple products.

What are the key skills and qualifications needed to thrive as a Jamf Remote administrator?

To thrive as a Jamf Remote Administrator, you need expertise in Apple device management, macOS/iOS troubleshooting, and a solid understanding of IT security best practices, often backed by certifications like Jamf Certified Associate or Jamf Certified Tech. Familiarity with the Jamf Pro platform, remote management tools, and scripting languages such as Bash or Python is essential. Strong problem-solving skills, effective communication, and the ability to work independently are critical soft skills for remote collaboration and support. These competencies ensure seamless device management, security compliance, and efficient support for distributed teams.

How does working remotely as a Jamf administrator impact collaboration with IT and end users?

As a remote Jamf Administrator, you will collaborate closely with IT teams and end users primarily through digital channels such as email, chat platforms, and video conferencing. Effective communication is essential, as you’ll need to diagnose issues, deploy updates, and enforce security policies without in-person interaction. While remote work offers flexibility, it also requires proactive outreach and clear documentation to ensure smooth device management and user support. Regular virtual meetings and screen-sharing sessions help maintain strong team connections and effective troubleshooting.

What is the difference between Jamf Remote vs Jamf Pro?

FeatureJamf RemoteJamf Pro
PurposeRemote device management and supportComprehensive device management, deployment, and security
CapabilitiesRemote troubleshooting, software updatesDevice inventory, configuration, security policies, automation
Work EnvironmentIT support teams managing Apple devicesIT administrators managing large-scale Apple device deployments
CredentialsIT support certifications, Apple device knowledgeIT management certifications, Apple device expertise

Jamf Remote is focused on remote troubleshooting and support for Apple devices, ideal for IT support teams. Jamf Pro offers a broader suite of device management tools, suitable for large organizations needing comprehensive control over their Apple fleet.

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The top searched job categories for Jamf Remote jobs in Rhode Island are:

Jamf Remote jobs near you
Infographic showing various Jamf Remote job openings in Rhode Island as of August 2026, with employment types broken down into 87% Full Time, 5% Part Time, 1% Temporary, and 7% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution.

Systems Engineer III - Software Packager (Remote)

First Citizens Bank

Carolina, RI • Remote

Full-time

Posted 11 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

As a Systems Engineer III – Software Packager you will be a member of the bank's Digital Workplace Experience team. This role will be responsible for packaging and deploying new desktop software for internal requests and enterprise-wide projects. This role will also provide software installation and deployment guidance to the Bank's Tier-1 and Tier-2 support teams. Lastly, this position will create custom reports per request and perform other related tasks including compliance reporting and change management using industry-standard deployment and reporting tools like ServiceNow, MECM/SCCM, Jamf, SQL Queries, CM Reporting Services, etc.


Responsibilities

A highly motivated and experienced Software Packager with expertise in macOS and Windows platforms is needed to join the IT team at First Citizens Bank. The successful candidate will create, test, and deploy secure and compliant application packages across a diverse environment.

Key responsibilities

  • Application Packaging:
    • Create and modify software installation packages for macOS and Windows applications using industry-standard methods and tools (e.g., CM Task Sequences, Flexera AdminStudio, MSIX Packaging Tool, Advanced Installer, Jamf, InstallShield, PowerShell, etc.), ensuring adherence to enterprise standards and security protocols.
    • Develop and maintain scripts and wrappers (e.g., PowerShell App Deployment Toolkit (PSADT), VBScript, PowerShell, Bash) for automating application installations and deployments.
    • Implement and manage privilege elevation solutions for application deployments.
    • Create and maintain accurate documentation of packaging processes and procedures.
  • Deployment and Troubleshooting:
    • Coordinate with software owners, project team stakeholders and software packaging requestors to gather application packaging, testing & deployment requirements.
    • Assist with the automated deployment of packaged software using tools like Microsoft Endpoint Configuration Manager (MECM/SCCM) and Jamf.
    • Perform testing and validation of application packages to ensure functionality and compatibility across different macOS and Windows versions.
    • Troubleshoot and resolve application and package-related issues, including deployment failures and compatibility problems.
    • Provide support for desktop-related projects, including operating system upgrades, deployments, and patching.
  • Security and Compliance:
    • Ensure all application packages conform to established enterprise and industry security standards
    • Implement and maintain secure coding practices and integrate security testing into the development lifecycle.
    • Regularly update and patch systems to address vulnerabilities and stay ahead of emerging threats.
    • Adhere to strict access controls and the principle of least privilege, limiting access to critical systems and sensitive data.
  • Collaboration and Communication:
    • Work closely with other IT teams, including development, security, and operations, to ensure seamless software delivery.
    • Communicate effectively with end-users and stakeholders to gather requirements, provide updates, and address concerns.
    • Participate in incident response planning and execute recovery procedures in the event of security breaches.

Qualifications

Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

    • Experience working on installation or application packaging teams in a large enterprise environment.
    • Experience working in the banking or financial services industry is a plus.
  • Technical Skills:
    • Strong knowledge of MacOS and Windows Desktop Operating Systems.
    • Extensive experience with application packaging tools and technologies (e.g., MSI, MSIX, Flexera AdminStudio, App-V, PowerShell App Deployment Toolkit (PSADT), PowerShell, etc.)
    • Proficiency in PowerShell for automation tasks, SQL queries, and creation of custom MECM reports.
    • Familiarity with deployment tools like Microsoft Endpoint Configuration Manager (MECM/SCCM, Jamf Composer, Intune, BigFix, Ivanti Patch, Patch My PC, 1E-Shopping, etc.
    • Solid understanding of Windows registry, PC security principles, and Group Policy Objects (GPOs).
    • Experience with troubleshooting desktop-related issues, including software and hardware problems, WMI & MECM client health issues.
  • Soft Skills:
    • Excellent written and verbal communication skills, including the ability to communicate complex technical concepts to non-technical stakeholders.
    • Strong analytical and problem-solving skills, with a methodical approach to troubleshooting.
    • Ability to work independently and as part of a team in a fast-paced environment.
    • Self-motivated, with a "can-do" attitude and comfort working with ambiguity.
    • Strong customer service skills and a customer-focused mindset.

Preferred qualifications:

  • Experience with cloud technologies (e.g., Azure, AWS).
  • Knowledge & familiarity with SQL & NQL
  • Familiarity with Agile and Waterfall project management methodologies.
  • Knowledge of network topology and security principles.
  • Experience with enterprise applications specific to the banking industry.
  • Knowledge of collaboration tools like Slack, Jira, or Confluence.
  • Experience with DEX Platform (Nexthink, SysTrack, Titanium, etc.)

#LI-JB1

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

    • Experience working on installation or application packaging teams in a large enterprise environment.
    • Experience working in the banking or financial services industry is a plus.
  • Technical Skills:
    • Strong knowledge of MacOS and Windows Desktop Operating Systems.
    • Extensive experience with application packaging tools and technologies (e.g., MSI, MSIX, Flexera AdminStudio, App-V, PowerShell App Deployment Toolkit (PSADT), PowerShell, etc.)
    • Proficiency in PowerShell for automation tasks, SQL queries, and creation of custom MECM reports.
    • Familiarity with deployment tools like Microsoft Endpoint Configuration Manager (MECM/SCCM, Jamf Composer, Intune, BigFix, Ivanti Patch, Patch My PC, 1E-Shopping, etc.
    • Solid understanding of Windows registry, PC security principles, and Group Policy Objects (GPOs).
    • Experience with troubleshooting desktop-related issues, including software and hardware problems, WMI & MECM client health issues.
  • Soft Skills:
    • Excellent written and verbal communication skills, including the ability to communicate complex technical concepts to non-technical stakeholders.
    • Strong analytical and problem-solving skills, with a methodical approach to troubleshooting.
    • Ability to work independently and as part of a team in a fast-paced environment.
    • Self-motivated, with a "can-do" attitude and comfort working with ambiguity.
    • Strong customer service skills and a customer-focused mindset.

Preferred qualifications:

  • Experience with cloud technologies (e.g., Azure, AWS).
  • Knowledge & familiarity with SQL & NQL
  • Familiarity with Agile and Waterfall project management methodologies.
  • Knowledge of network topology and security principles.
  • Experience with enterprise applications specific to the banking industry.
  • Knowledge of collaboration tools like Slack, Jira, or Confluence.
  • Experience with DEX Platform (Nexthink, SysTrack, Titanium, etc.)

#LI-JB1

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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