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Ivy Hospitality Jobs in Springfield, IL (NOW HIRING)

Ivy Hospitality

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Ivy Hospitality participates in E-Verify This description is a summary of primary responsibilities and qualifications. The is not intended to include all duties or qualifications that may be required ...

Hilton Garden Inn Springfield

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Ivy Hospitality participates in E-Verify This description is a summary of primary responsibilities and qualifications. The is not intended to include all duties or qualifications that may be required ...

Hilton Garden Inn Springfield

Cook

Springfield, IL · On-site

$16/hr

Ivy Hospitality participates in E-Verify This description is a summary of primary responsibilities and qualifications. The is not intended to include all duties or qualifications that may be required ...

Hilton Garden Inn Springfield

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Ivy Hospitality participates in E-Verify This description is a summary of primary responsibilities and qualifications. The is not intended to include all duties or qualifications that may be required ...

Hilton Garden Inn Springfield

Cook

Springfield, IL

$16/hr

Ivy Hospitality participates in E-Verify This description is a summary of primary responsibilities and qualifications. The is not intended to include all duties or qualifications that may be required ...

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All JobsIvy Hospitality JobsIvy Hospitality Jobs in Springfield, IL

Ivy Hospitality information

See Springfield, IL salary details

$25.3K

$57.2K

$82.3K

How much do ivy hospitality jobs pay per year?

As of Aug 11, 2026, the average yearly pay for ivy hospitality in Springfield, IL is $57,203.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $68,400.00 per year, depending on experience, location, and employer.

What are 5 careers in Ivy Hospitality?

Careers in Ivy Hospitality include roles such as hotel front desk agent, housekeeper, food and beverage server, maintenance technician, and event coordinator. These positions typically require customer service skills, attention to detail, and familiarity with hospitality operations. Opportunities may also involve working with reservation systems and adhering to safety standards.

What are the typical career advancement opportunities within Ivy Hospitality roles?

In Ivy Hospitality, team members often start in entry-level positions such as front desk staff, housekeeping, or food and beverage service, with clear pathways to supervisory and management roles. The company emphasizes internal promotion and professional development, offering training programs and mentorship for employees who show initiative and strong performance. Cross-departmental experience is encouraged, allowing employees to broaden their skills and move into areas like guest relations, sales, or operations management. Advancement is typically based on a combination of experience, performance, and a demonstrated commitment to guest satisfaction.

What is the difference between Ivy Hospitality vs Hotel Front Desk Agent?

AspectIvy HospitalityHotel Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (if any)Customer service skills, hospitality or related certifications often preferred
Work EnvironmentHotels, resorts, hospitality venuesHotels, resorts, hospitality venues
Employer & Industry UsageHospitality industry, hotel chains, independent hotelsHospitality industry, hotel chains, independent hotels
Common Search & ComparisonYesYes

Both Ivy Hospitality and Hotel Front Desk Agents work within the hospitality industry, primarily in hotels and resorts. While Ivy Hospitality may refer to a company or platform offering hospitality staffing or services, a Hotel Front Desk Agent is a specific role responsible for guest check-in/out, reservations, and customer service. The credentials and work environment are similar, but Ivy Hospitality may encompass broader staffing or management services.

What is Ivy Hospitality?

Ivy Hospitality refers to a company or brand in the hospitality industry, often known for managing hotels, resorts, or related services. They typically focus on providing high-quality customer experiences, luxury accommodations, and exceptional service standards. Ivy Hospitality may operate independently or as part of a larger hotel group, offering services such as event hosting, dining, and guest amenities. The company’s mission is usually centered around comfort, elegance, and guest satisfaction in the hospitality sector.

What are the key skills and qualifications needed to thrive in hospitality management roles at Ivy Hospitality?

To thrive in hospitality management at Ivy Hospitality, you typically need a background in hospitality or business, strong organizational abilities, and experience in hotel or restaurant operations. Familiarity with property management systems (PMS), booking engines, and industry certifications like CHA (Certified Hotel Administrator) are highly valuable. Outstanding customer service, problem-solving skills, and leadership are crucial soft skills to exceed guest expectations and motivate teams. These competencies ensure seamless guest experiences, operational excellence, and a strong brand reputation in the competitive hospitality industry.
What job categories do people searching Ivy Hospitality jobs in Springfield, IL look for? The top searched job categories for Ivy Hospitality jobs in Springfield, IL are:
Ivy Hospitality jobs near you
Infographic showing various Ivy Hospitality job openings in Springfield, IL as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $57,203 per year, or $27.5 per hour.

2PM - 10 PM Front Desk Agent- PM Shift

Ivy Hospitality

Springfield, IL • On-site

$14 - $17.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Front Desk Agent

The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner.

Pay range: [Enter hourly or salary range] based on experience and qualifications

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities include:

  • Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel's system, verifying reservation details, address, and payment information.
  • Promote and enroll guests in the hotel's loyalty program, providing recognition and benefits to members.
  • Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
  • Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
  • Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
  • Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy.
  • Assist with hotel shuttle or transportation services, ensuring timely and courteous service.
  • Assist guests with luggage upon arrival and departure.
  • Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
  • Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
  • Be aware of and prepare for incoming VIP guests.
  • Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
  • Exhibit a positive and cooperative attitude as part of the team.
  • Communicate effectively with coworkers and contribute to a supportive work environment.
  • Handle and account for keys properly.
  • Understand and adhere to emergency procedures and security policies.
  • Ensure the confidentiality and protection of guest room numbers.
  • Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
  • Must maintain a neat, clean, and well-groomed appearance in accordance with company standards

Qualifications:

  • Education: High School diploma or equivalent.
  • Experience: Prior experience in a customer service role preferred.
  • Strong verbal and written communication skills.
  • Basic computer skills.
  • Knowledge of the hotel, its services, and the surrounding area.
  • Ability to stand for extended periods, up to 8 hours.
  • Ability to lift up to 15 lbs on occasion.
  • Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here's a look at what we offer to help take care of you and your loved ones:

Health & Wellness

  • Medical
  • Dental
  • Vision
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)

Financial Security & Peace of Mind

  • Basic Life Insurance & AD&D
  • Voluntary Life Insurance
  • Voluntary Short-Term Disability
  • Voluntary Long-Term Disability
  • Critical Illness, Hospital Indemnity & Accident Plans
  • Pet Insurance
  • 401(k) Retirement Plan

Time to Recharge

  • Paid Time Off (PTO), available as it's accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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