ZipRecruiter

Log In

1

Ivr Engineer Jobs in Chicago, IL (NOW HIRING)

CEDENT

Contact Center Solution Architect

Chicago, IL · Remote

$65 - $85.50/hr

... DevOps practices. * Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI , IVR systems , chatbot/web chat solutions , and cloud-native web applications

Next Step Systems

NICE Solutions Designer

Chicago, IL · On-site

... Engineering. - 5+ years of experience with NICE inContact products. - 5+ years of experience with contact center services administration and IVR scripting. - Expertise in NICE inContact, including ...

Sonsoft Inc

Java Developer (GC,GC-EAD,USC)

Buffalo Grove, IL · On-site

$52.25 - $67.75/hr

Preferred At least 2 years of experience in IVR Development with Nuance and Java Skills Experience in VXML would be a plus . Technical Skills. Ability to work in team environment and client ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL

$45K - $55K/yr

From intelligent call routing and conversational AI to traditional IVR design and cloud telephony ... Experience with scripting or programming languages such as Python and PowerShell is highly ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

From intelligent call routing and conversational AI to traditional IVR design and cloud telephony ... Experience with scripting or programming languages such as Python and PowerShell is highly ...

next page

Showing results 1-20

All JobsIvr Engineer JobsIvr Engineer Jobs in Chicago, IL

Ivr Engineer information

What is an IVR engineer?

An IVR Engineer is a technology professional who designs, develops, and maintains Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system via voice or keypad inputs, automating tasks such as customer support, account inquiries, and information retrieval. IVR Engineers work with telephony platforms, scripting languages, and APIs to create seamless automated call flows. They are also responsible for troubleshooting, optimizing, and ensuring the IVR system meets the business needs and provides a positive user experience.

What are the key skills and qualifications needed to thrive as an IVR engineer, and why are they important?

To thrive as an IVR Engineer, you need a solid understanding of telephony systems, VoIP technologies, and programming languages like Java or Python, typically backed by a degree in computer science or a related field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), SIP protocols, and relevant certifications (like CCNA or specific IVR vendor credentials) is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and address user needs. These skills ensure reliable and user-friendly IVR solutions that enhance customer experience and optimize business operations.

What are some common challenges an IVR engineer faces when integrating new systems with existing telephony infrastructure?

IVR Engineers often encounter challenges related to compatibility and seamless integration when connecting new IVR solutions to legacy telephony systems. These can include dealing with outdated hardware, inconsistent data formats, and varying communication protocols. To address these issues, IVR Engineers work closely with IT, network, and telecom teams to conduct thorough assessments, perform rigorous testing, and develop custom middleware if necessary. Overcoming these challenges is essential to ensure reliable call routing and a smooth caller experience.

What is the difference between Ivr Engineer vs VoIP Engineer?

AspectIvr EngineerVoIP Engineer
Required CredentialsBachelor's in Computer Science or Telecommunications, certifications like CCNA, CCNPBachelor's in Computer Science, certifications like CCNA, CCNP, or VoIP-specific courses
Work EnvironmentTelecommunications companies, call centers, service providersIT firms, telecom providers, enterprise networks
Industry UsageDesigning and maintaining IVR systems for customer interactionImplementing and managing VoIP solutions for voice communication
Common Search/ComparisonYesYes

While both Ivr Engineers and VoIP Engineers work within telecommunications and require similar certifications, Ivr Engineers focus on developing and maintaining interactive voice response systems used for customer service automation. VoIP Engineers specialize in deploying and managing voice over IP solutions for seamless voice communication over networks. The roles often overlap but serve distinct functions within the telecom industry.

What are popular job titles related to Ivr Engineer jobs in Chicago, IL?

For Ivr Engineer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Ivr Engineer jobs in Chicago, IL look for?

The top searched job categories for Ivr Engineer jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Ivr Engineer jobs?

Cities near Chicago, IL with the most Ivr Engineer job openings:

Ivr Engineer jobs near you

Contact Center Solution Architect (Chicago, IL)

CEDENT

Chicago, IL • Remote

$65 - $85.50/hr

Contractor

Re-posted 19 days ago

Job description

Responsibilities: 5+ years with Conversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions. Experience integrating these chatbots on web/.com site and then API gateway integrations Orchestration of solutions designs involving above + Middleware + end data system /generative AI+RAG 8+ years of hands on technical experience in Contact Center & CX platforms 8+ years of experience with cloud technologies / infrastructure (AWS) Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices. Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications

Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms. Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments. Lead/design/architecting API integrations between internal platforms, external systems, and cloud services.

Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions. Department: Preferred Vendors This is a contract to hire position

Cedent logo

About Cedent

Sourced by ZipRecruiter

CEDENT strives to attract and retain the best people and provide an environment where they can all develop professionally and build a rewarding career. As a result, we create an inclusive environment that is rich in diversity, acknowledges each individual's uniqueness and promotes respect, personal achievement and stewardship. Our clients are global and so is CEDENT. We build and maintain a global workforce that includes people from different backgrounds, with a vast range of skills and experience all united by a common culture and commitment to help our clients achieve high performance. Cultivating a diverse workforce and inclusive work environment makes business sense. Our peoples varied skills are the talent engine that powers CEDENT, enabling it in turn to deliver the innovative solutions that help our clients outperform competitors.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Plano, TX, US

Year founded

2008

View All Cedent Jobs

Apply