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Ivr Engineer Jobs in Texas (NOW HIRING)

krg technology inc

Contact Center Solution

Frisco, TX · On-site

Collaborates with peer technology engineering leaders in evaluating and developing next-gen technologies that can be leveraged across disciplines. Collaboration focused on IVR and CTI development ...

VLink Inc

Genesys Call Flow Lead Developer

Dallas, TX · On-site

$58.50 - $76.75/hr

Genesys Call Flow Developer Lead Location: Pittsburgh, PA, Dallas, TX, or Cleveland, OH Employment ... Design and implement IVR flows, contact routing, and bot integrations using Genesys Cloud Architect.

Photon

Gen AI Lead - TX

Irving, TX · On-site

$15.50 - $18.75/hr

... IVR systems. * Strong leadership skills with the ability to motivate, inspire, and guide a team of talented Gen AI developers. * Excellent communication and collaboration skills to effectively ...

Photon

Gen AI Lead - TX

Irving, TX

$15.50 - $18.75/hr

... IVR systems. * Strong leadership skills with the ability to motivate, inspire, and guide a team of talented Gen AI developers. * Excellent communication and collaboration skills to effectively ...

Forhyre

Test Automation - Manager

Plano, TX · On-site

$44 - $58.25/hr

... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ... Drive the adoption of best software engineering practices including CI/CD and automated testing.

Forhyre

Test Automation - Manager

Dallas, TX

$45.50 - $60/hr

... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ... Drive the adoption of best software engineering practices including CI/CD and automated testing.

PNC Bank

Software Engineer Principal

Dallas, TX

$133K - $179K/yr

... and IVR Systems oAgent Desktop Platforms oHR and Workforce Systems oReporting and Analytics ... Mentor engineers, architects, and technical leaders while promoting engineering excellence and ...

GM Financial

Conversation Designer II

Arlington, TX · On-site

Experience in AI, chatbot/IVR strategy, conversation design, and optimization * Knowledge of Natural Language Processing and Prompt Engineering * Familiar with Agile principles and able to work ...

Infojini Inc

Senior Telecommunication Engineer

Austin, TX

$103K - $142K/yr

... Response (IVR) systems Performs project management and systems administration for statewide ... Engineering or related field of study Additional Information All your information will be kept ...

GM Financial

Conversation Designer II

Arlington, TX · Hybrid

Experience in AI, chatbot/IVR strategy, conversation design, and optimization * Knowledge of Natural Language Processing and Prompt Engineering * Familiar with Agile principles and able to work ...

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All JobsIvr Engineer JobsIvr Engineer Jobs in Texas

Ivr Engineer information

What is the difference between Ivr Engineer vs VoIP Engineer?

AspectIvr EngineerVoIP Engineer
Required CredentialsBachelor's in Computer Science or Telecommunications, certifications like CCNA, CCNPBachelor's in Computer Science, certifications like CCNA, CCNP, or VoIP-specific courses
Work EnvironmentTelecommunications companies, call centers, service providersIT firms, telecom providers, enterprise networks
Industry UsageDesigning and maintaining IVR systems for customer interactionImplementing and managing VoIP solutions for voice communication
Common Search/ComparisonYesYes

While both Ivr Engineers and VoIP Engineers work within telecommunications and require similar certifications, Ivr Engineers focus on developing and maintaining interactive voice response systems used for customer service automation. VoIP Engineers specialize in deploying and managing voice over IP solutions for seamless voice communication over networks. The roles often overlap but serve distinct functions within the telecom industry.

What are some common challenges an IVR engineer faces when integrating new systems with existing telephony infrastructure?

IVR Engineers often encounter challenges related to compatibility and seamless integration when connecting new IVR solutions to legacy telephony systems. These can include dealing with outdated hardware, inconsistent data formats, and varying communication protocols. To address these issues, IVR Engineers work closely with IT, network, and telecom teams to conduct thorough assessments, perform rigorous testing, and develop custom middleware if necessary. Overcoming these challenges is essential to ensure reliable call routing and a smooth caller experience.

What are the key skills and qualifications needed to thrive as an IVR engineer, and why are they important?

To thrive as an IVR Engineer, you need a solid understanding of telephony systems, VoIP technologies, and programming languages like Java or Python, typically backed by a degree in computer science or a related field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), SIP protocols, and relevant certifications (like CCNA or specific IVR vendor credentials) is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and address user needs. These skills ensure reliable and user-friendly IVR solutions that enhance customer experience and optimize business operations.

What is an IVR engineer?

An IVR Engineer is a technology professional who designs, develops, and maintains Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system via voice or keypad inputs, automating tasks such as customer support, account inquiries, and information retrieval. IVR Engineers work with telephony platforms, scripting languages, and APIs to create seamless automated call flows. They are also responsible for troubleshooting, optimizing, and ensuring the IVR system meets the business needs and provides a positive user experience.
What are popular job titles related to Ivr Engineer jobs in Texas? For Ivr Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Ivr Engineer jobs in Texas look for? The top searched job categories for Ivr Engineer jobs in Texas are:
What cities in Texas are hiring for Ivr Engineer jobs? Cities in Texas with the most Ivr Engineer job openings:
Ivr Engineer jobs near you
Infographic showing various Ivr Engineer job openings in Texas as of August 2026, with employment types broken down into 53% Full Time, and 47% Contract. Highlights an 85% In-person, 2% Hybrid, and 13% Remote job distribution.

Business Analyst

Tata Consultancy Service Limited

Plano, TX • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Position Summary:
We are seeking a highly motivated and technically skilled Production Support Analyst to join our Contact Center Technology team. This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR solutions in a dynamic, high-availability environment.
The ideal candidate will have hands-on experience in telephony call routing, IVR troubleshooting, and real-time incident resolution. Youll be part of a team responsible for ensuring seamless customer interactions through robust contact center technologies. This includes participating in live triage calls, analyzing routing logic, and collaborating with cross-functional teams to resolve issues quickly and effectively.
Key Responsibilities:
  • Provide production support for Genesys CTI and IVR platforms, including real-time troubleshooting and root cause analysis.
  • Participate in incident triage calls, working with operations, engineering, and vendor teams to resolve complex routing and IVR issues.
  • Monitor system performance and proactively identify potential issues.
  • Document incidents, resolutions, and improvement opportunities.
  • Collaborate with development and infrastructure teams to support new feature rollouts and platform upgrades.
  • Participate in an on-call rotation, including nights, weekends, and holidays.

Required Skills & Experience:
  • 23 years of experience supporting Contact Center technologies, including IVR and CTI platforms.
  • Strong working knowledge of Genesys Call Routing and IVR components.
  • Experience with real-time troubleshooting in high-pressure environments.
  • Excellent verbal and written communication skills, with the ability to interact effectively across all levels of the organization.
  • Proven problem-solving and diagnostic skills.
  • Solid understanding of networking fundamentals, Windows OS, and telephony protocols.
  • Proficiency in Microsoft Office, especially Excel and Visio for documentation and analysis.

Preferred Skills:
  • Experience with Avaya Call Manager.
  • Familiarity with GVP (Genesys Voice Platform).
  • Working knowledge of SQL Server for data analysis and troubleshooting.
  • Exposure to SIP , Linux, and Splunk for log analysis and system monitoring.

Salary Range: $70,000 to $80,000 per year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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