The Contact Center Developer designs, builds, and supports contact center solutions that improve ... Solid understanding of contact center technologies (IVR, routing, omnichannel, analytics) * Proven ...
The Contact Center Developer designs, builds, and supports contact center solutions that improve ... Solid understanding of contact center technologies (IVR, routing, omnichannel, analytics) * Proven ...
NOC Administrator - 2nd Shift
Byron Center, MI · On-site
$28 - $33/hr
Network and OSP Engineering Job Status: Non-Exempt Responsibilities: · Incident Management ... IVR and email communication · Facilitate customer outage and maintenance notifications · ...
NOC Administrator - 2nd Shift
Byron Center, MI · On-site
$28 - $33/hr
Network and OSP Engineering Job Status: Non-Exempt Responsibilities: · Incident Management ... IVR and email communication · Facilitate customer outage and maintenance notifications · ...
NOC Administrator - 1st Shift
Byron Center, MI · On-site
$28 - $33/hr
Network and OSP Engineering Job Status: Non-Exempt Responsibilities: • Incident Management ... IVR and email communication • Facilitate customer outage and maintenance notifications • ...
NOC Administrator - 1st Shift
Byron Center, MI · On-site
$28 - $33/hr
Network and OSP Engineering Job Status: Non-Exempt Responsibilities: • Incident Management ... IVR and email communication • Facilitate customer outage and maintenance notifications • ...
NOC Administrator - 2nd Shift
Byron Center, MI · On-site
$28 - $33/hr
Network and OSP Engineering Job Status: Non-Exempt Responsibilities: • Incident Management ... IVR and email communication • Facilitate customer outage and maintenance notifications • ...
NOC Administrator - 2nd Shift
Byron Center, MI · On-site
$28 - $33/hr
Network and OSP Engineering Job Status: Non-Exempt Responsibilities: • Incident Management ... IVR and email communication • Facilitate customer outage and maintenance notifications • ...
NOC Administrator - 1st Shift
$28 - $33/hr
Network and OSP Engineering Job Status: Non-Exempt Responsibilities: · Incident Management ... IVR and email communication · Facilitate customer outage and maintenance notifications · ...
NOC Administrator - 1st Shift
$28 - $33/hr
Network and OSP Engineering Job Status: Non-Exempt Responsibilities: · Incident Management ... IVR and email communication · Facilitate customer outage and maintenance notifications · ...
... IVR application) with Contact Center Architecture, preferred. 1-2 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework, preferred. * 5+ years of ...
... IVR application) with Contact Center Architecture, preferred. 1-2 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework, preferred. * 5+ years of ...
... IVR application) with Contact Center Architecture, preferred. 1-2 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework, preferred. * 5+ years of ...
... IVR application) with Contact Center Architecture, preferred. 1-2 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework, preferred. * 5+ years of ...
Ivr Engineer information
What is an IVR engineer?
An IVR Engineer is a technology professional who designs, develops, and maintains Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system via voice or keypad inputs, automating tasks such as customer support, account inquiries, and information retrieval. IVR Engineers work with telephony platforms, scripting languages, and APIs to create seamless automated call flows. They are also responsible for troubleshooting, optimizing, and ensuring the IVR system meets the business needs and provides a positive user experience.
What are the key skills and qualifications needed to thrive as an IVR engineer, and why are they important?
To thrive as an IVR Engineer, you need a solid understanding of telephony systems, VoIP technologies, and programming languages like Java or Python, typically backed by a degree in computer science or a related field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), SIP protocols, and relevant certifications (like CCNA or specific IVR vendor credentials) is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and address user needs. These skills ensure reliable and user-friendly IVR solutions that enhance customer experience and optimize business operations.
What are some common challenges an IVR engineer faces when integrating new systems with existing telephony infrastructure?
IVR Engineers often encounter challenges related to compatibility and seamless integration when connecting new IVR solutions to legacy telephony systems. These can include dealing with outdated hardware, inconsistent data formats, and varying communication protocols. To address these issues, IVR Engineers work closely with IT, network, and telecom teams to conduct thorough assessments, perform rigorous testing, and develop custom middleware if necessary. Overcoming these challenges is essential to ensure reliable call routing and a smooth caller experience.
What is the difference between Ivr Engineer vs VoIP Engineer?
| Aspect | Ivr Engineer | VoIP Engineer |
|---|---|---|
| Required Credentials | Bachelor's in Computer Science or Telecommunications, certifications like CCNA, CCNP | Bachelor's in Computer Science, certifications like CCNA, CCNP, or VoIP-specific courses |
| Work Environment | Telecommunications companies, call centers, service providers | IT firms, telecom providers, enterprise networks |
| Industry Usage | Designing and maintaining IVR systems for customer interaction | Implementing and managing VoIP solutions for voice communication |
| Common Search/Comparison | Yes | Yes |
While both Ivr Engineers and VoIP Engineers work within telecommunications and require similar certifications, Ivr Engineers focus on developing and maintaining interactive voice response systems used for customer service automation. VoIP Engineers specialize in deploying and managing voice over IP solutions for seamless voice communication over networks. The roles often overlap but serve distinct functions within the telecom industry.
What are popular job titles related to Ivr Engineer jobs in Michigan?
For Ivr Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Ivr Engineer jobs in Michigan look for?
The top searched job categories for Ivr Engineer jobs in Michigan are:
What cities in Michigan are hiring for Ivr Engineer jobs?
Cities in Michigan with the most Ivr Engineer job openings:
Corning rating
8.2
Based on 128 frontline employees who took The Breakroom Quiz
85th of 544 rated manufacturers
Job description
Requisition Number: 75203
The company built on breakthroughs.
Join us.
Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
Role Purpose
Corning IT is seeking an exceptional professional with strong technical expertise, solution design skills, problem solving ability, and technical delivery focus.
The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. This role partners with business and technical teams to translate requirements into scalable CCaaS and CRM-integrated solutions, enhance automation and routing capabilities, and ensure reliable platform performance, continuous improvement, and alignment with business objectives.
Key Responsibilities
Contact Center Development
- Design (HLD/LLD), develop, and customize Contact Center applications
- Participate in various implementation projects across CCaaS as appropriate, including but not limited to requirements documentation, systems configuration & development, test documentation/execution, issue identification, and resolution
- Implement complex business logic and workflows to automate processes and enhance user experience.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Design and develop scalable and efficient Contact Center solutions that adhere to best practices, standards, and design patterns.
- Prepare and present code reviews, ensuring code quality and maintainability
- Integrate solutions with internal systems and third-party applications using REST/SOAP APIs, middleware tools, and custom integrations.
- Design and implement data migration strategies to ensure accurate and seamless transfer of data between systems.
Experiences/Education - Required
- Bachelor’s degree in Computer Science, IT, Software Engineering, or related field
- 7+ years of experience working with CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone)
- Strong programming and integration skills (Node.js, TypeScript, Python, REST APIs, OAuth)
- Experience with CRM integrations (Salesforce, ServiceNow) and CI/CD practices
- Solid understanding of contact center technologies (IVR, routing, omnichannel, analytics)
- Proven ability to manage multiple priorities in a fast-paced, cross-functional environment
- Strong communication skills with the ability to translate business needs into technical solutions
- Self-driven, adaptable, and collaborative team player
Experiences/Education - Desired
- Contact Center as a Service (CCaaS) or other appropriate certifications are a plus
- In-depth knowledge of commercial systems and experience managing IT solutions
- Experience with data analytics and reporting
- Exposure to change management practices, especially in large scale IT or CCaaS transformations
- Experience working with third party suppliers for solutions and/or services
- Ability to identify process improvement opportunities with CCaaS operations
- Understanding of regulatory requirements for CCaaS operations and data handling
Travel Requirement
- Up to 25%
A job that shapes a life.
Corning offers you the total package.
Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.
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Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
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As part of our commitment to your financial well-being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long-term financial goals.
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Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and your family.
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Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.
Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.