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Ivr Engineer Jobs in Michigan (NOW HIRING)

Arete Technologies, Inc.

IVR Tester

Lansing, MI · On-site

... Leads, Developers and BA's Must have previous IVR and interface testing experience, including skills based routing testing. Bachelors Degree in IT, or Business - required Excel and Rational ...

CEDENT

Cloud Contact Center Engineer

Lansing, MI

$56.50 - $75.50/hr

Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. * Build Call flow designs, Chat and integration to backend systems using application ...

CLOUD 9 SOLUTIONS, LLC

Telecom Engineer

Lansing, MI · On-site

Telecommunications Engineer Job Purpose The Telecommunications Engineer is responsible for the ... Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing ...

CEDENT

Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · Remote

$56.50 - $75.50/hr

Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs, Chat and integration to backend systems using application ...

Cedent

Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · On-site

$56.50 - $75.50/hr

Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. * Build Call flow designs, Chat and integration to backend systems using application ...

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Ivr Engineer information

What are the key skills and qualifications needed to thrive as an IVR Engineer, and why are they important?

To thrive as an IVR Engineer, you need a solid understanding of telephony systems, VoIP technologies, and programming languages like Java or Python, typically backed by a degree in computer science or a related field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), SIP protocols, and relevant certifications (like CCNA or specific IVR vendor credentials) is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and address user needs. These skills ensure reliable and user-friendly IVR solutions that enhance customer experience and optimize business operations.

What are some common challenges an IVR Engineer faces when integrating new systems with existing telephony infrastructure?

IVR Engineers often encounter challenges related to compatibility and seamless integration when connecting new IVR solutions to legacy telephony systems. These can include dealing with outdated hardware, inconsistent data formats, and varying communication protocols. To address these issues, IVR Engineers work closely with IT, network, and telecom teams to conduct thorough assessments, perform rigorous testing, and develop custom middleware if necessary. Overcoming these challenges is essential to ensure reliable call routing and a smooth caller experience.

What is an IVR Engineer?

An IVR Engineer is a technology professional who designs, develops, and maintains Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system via voice or keypad inputs, automating tasks such as customer support, account inquiries, and information retrieval. IVR Engineers work with telephony platforms, scripting languages, and APIs to create seamless automated call flows. They are also responsible for troubleshooting, optimizing, and ensuring the IVR system meets the business needs and provides a positive user experience.

What is an IVR developer?

An IVR developer is a professional who designs, develops, and maintains Interactive Voice Response (IVR) systems that enable automated phone interactions. They typically work with telephony platforms, scripting languages, and tools like Asterisk or Genesys to create user-friendly voice menus and integrate with backend systems. Strong programming skills and knowledge of telecommunication protocols are essential for this role.

What is the difference between Ivr Engineer vs VoIP Engineer?

AspectIvr EngineerVoIP Engineer
Required CredentialsBachelor's in Computer Science or Telecommunications, certifications like CCNA, CCNPBachelor's in Computer Science, certifications like CCNA, CCNP, or VoIP-specific courses
Work EnvironmentTelecommunications companies, call centers, service providersIT firms, telecom providers, enterprise networks
Industry UsageDesigning and maintaining IVR systems for customer interactionImplementing and managing VoIP solutions for voice communication
Common Search/ComparisonYesYes

While both Ivr Engineers and VoIP Engineers work within telecommunications and require similar certifications, Ivr Engineers focus on developing and maintaining interactive voice response systems used for customer service automation. VoIP Engineers specialize in deploying and managing voice over IP solutions for seamless voice communication over networks. The roles often overlap but serve distinct functions within the telecom industry.

What are popular job titles related to Ivr Engineer jobs in Michigan? For Ivr Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Ivr Engineer jobs in Michigan look for? The top searched job categories for Ivr Engineer jobs in Michigan are:
What cities in Michigan are hiring for Ivr Engineer jobs? Cities in Michigan with the most Ivr Engineer job openings:
Ivr Engineer jobs near you
IVR Application Developer/Suppor

IVR Application Developer/Suppor

Systems Technology Group (STG)

Lansing, MI • On-site

Full-time

Posted 8 days ago

Job description

STG is looking for a senior programmer/analyst who can provide technical support; maintenance and development work on the Genesys and call center systems. STG has worked together along with a 3rd party vendor to replace the retirement application processing and telecommunications/call center systems over the last 4 years. The selected resource would become part of the Application Support Team (AST) in a staff augmentation capacity providing ongoing application support and maintenance for the call center systems. The programmer / analyst would be responsible for: 1) Maintaining 99% system availability; 2) Implementing small maintenance and enhancement changes for application; 3) Supporting hardware and software upgrades; and 4)Providing knowledge transfer of IVR and related call center technologies to the identified resources on the DIT Application Support Team.
The technical environment for the work includes - The primary retirement application, Clarety is a four-tiered Internet**based architecture using object-oriented methodology and techniques. The four tiers include a client tier, web server tier, application server tier and a database server tier. The application was written in Java 2 Enterprise Edition, (J2EE) with MS SQL Server database. Clarety interfaces with the Siebel component that provides call center functionality. The call center systems include Genesys and CTI (Computer Telephony Integration), AVAYA IVR system, and AVAYA Contact Centre technology.
Description of the requested work, including deliverables and knowledge transfer:
Complete development and implementation of project incident reports (PIR**s) into production ** including fix, upgrade and other enhancement work on the IVR and other call center systems. A complete transition plan. Provide knowledge transfer of IVR, Genesys and call center systems and programming to identified state resources.