Maintain the highest standards in integrity focusing directly on our customer's needs, be passionate about our business and maintain an immediate sense of urgency to our customers. Pay: $20.00 - $25.00 per hour Job description: About Us We are a leading provider of high-performance bottleless water purification and ice systems for businesses. Our mission is to transform workplace hydration by eliminating plastic waste and providing the cleanest, best-tasting water available through advanced multi-stage filtration
As a Service Technician, you are a vital partner to our clients, ensuring their systems operate at peak efficiency with a "white-glove" service approach. Position Summary We are seeking a Service Technician to manage the installation, maintenance, and repair of our filtration systems across Northeast Indiana. This is a field-based role requiring a blend of mechanical aptitude and professional communication.
You will be responsible for the entire technical lifecycle of our equipment-from running new water lines to performing precision water quality tests-to ensure total customer satisfaction. Key Responsibilities Technical Installation: Professionally install and maintain point of usebottleless coolers, reverse osmosis systems, ice machines, and multi-stage filtration units. Professionally run water lines (1/4" and 3/8" tubing) from source points to equipment, ensuring clean, hidden, and secure routing.
System Maintenance: Perform scheduled 6-month and 12-month preventative maintenance, including multi-stage filter replacements, UV lamp changes, and tank sanitization. Quality Testing: Conduct TDS (Total Dissolved Solids), pressure, and temperature and other applicable industry tests during every visit to verify filtration effectiveness and provide clients with documented results. Rapid Repair: Troubleshoot and resolve mechanical or electrical issues (e.g., leaks, heating/cooling failures, or dispenser malfunctions) within 24-48 hours of a service call
B2B Relationship Management: Act as a professional representative in corporate, healthcare, and industrial environments, communicating clearly with office managers regarding service outcomes. Identify opportunities for system upgrades, additional filtration, or equipment replacements. Fleet & Inventory: Maintain a clean, fully-stocked company service vehicle and manage digital work flows as directed Qualifications Mechanical Aptitude: 1-3 years of experience in light plumbing, appliance repair, HVAC, or similar technical field service.
Skills: Proficiency with basic hand and power tools (drills, tube cutters, wrenches) and the ability to use a multi-meter for electrical troubleshooting. Professionalism: Exceptional "customer-first" attitude with the ability to work quietly and respectfully in professional office settings. Physical Stamina: Ability to lift up to 50 lbs regularly and maneuver equipment in tight spaces (under sinks, behind cabinets).
License: Valid Indiana Driver's License with a clean driving record (Required). Education: High school diploma or equivalent; technical certification is a plus. Requirements Acceptable Criminal Background Screening Acceptable Drug Screening Acceptable Driving Background Check to meet company insurnance policy requirements Compensation & Benefits Earnings: Competitive hourly base pay with monthly bonuses based on service volume and customer retention.
Mileage: Reimbursement or car allowance (depending on territory) Benefits: Comprehensive health, dental, and vision insurance. Retirement: 401(k) with company matching program. Time Off: Paid holidays and PTO policy.
Training: Paid training and onboarding program Career Growth: Technician Senior Technician Lead Installer Service Manager opportunities as the company grows. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Vision insurance Paid time off Referral program Work Location: In person Quality Work, Responsive Service, and a Commitment to People. This is a non-management position This is a full time position.