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Itsm Solution Architect Jobs (NOW HIRING)

PepsiCo

Senior Principal Solution Architect

Plano, TX · On-site

They are seeking a Principal Solution Architect to lead SRE Application Design and Cross Product ... ITSM) processes with a track record for improving service offerings - resolving incidents ...

ClifyX

ServiceNow architect (ITSM)

Phoenix, AZ · On-site

$53.50 - $73.75/hr

... Solution Architect for the ServiceNow implementation for leading global clients and implemented ITOM and ITSM modules such as IM, PM, CM, RM & Catalog along with integrations and CMDB, Hardware ...

ClifyX

ServiceNow architect (ITSM)

Tempe, AZ · On-site

$52.50 - $72.25/hr

... Solution Architect for the ServiceNow implementation for leading global clients and implemented ITOM and ITSM modules such as IM, PM, CM, RM & Catalog along with integrations and CMDB, Hardware ...

Ensono

Mainframe Base Solution Architect

Provides fully costed solution architecture to meet client and prospective client requests ... ITILv3, ITSM * Mainframe: IBM * Storage Platforms (EMC, IBM, Hitachi, Oracle) Why Ensono? Ensono is ...

Jj

Manager- ServiceNow Solution Architect

Raritan, NJ · Hybrid

Solution Architecture & Delivery * Own architectural design and configuration decisions for a ... Certified Implementation Specialist (CIS) - ITSM, CMDB, ITOMCertified Application Developer (CAD ...

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Itsm Solution Architect information

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How much do itsm solution architect jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for itsm solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What is an ITSM Solution Architect?

An ITSM Solution Architect is a professional who designs and oversees the implementation of IT Service Management (ITSM) solutions within an organization. They are responsible for aligning IT service processes with business goals, ensuring the ITSM tools and frameworks (such as ITIL) are effectively integrated. Their role includes analyzing requirements, creating architectural blueprints, and collaborating with stakeholders to deliver efficient and scalable IT services. ITSM Solution Architects play a crucial role in optimizing IT operations and improving service delivery. They often work with platforms like ServiceNow, BMC Remedy, or Cherwell.

What are some common challenges ITSM Solution Architects face when implementing IT service management tools across diverse organizations?

ITSM Solution Architects often encounter challenges such as aligning IT service management tools with unique business processes, integrating new solutions with legacy systems, and ensuring stakeholder buy-in from both IT and business units. Adapting best practices like ITIL to fit organizational culture and existing workflows can be complex, requiring strong communication and change management skills. Additionally, balancing technical requirements with budget constraints and scalability needs is a frequent consideration in their daily responsibilities.

What are the key skills and qualifications needed to thrive as an ITSM Solution Architect, and why are they important?

To thrive as an ITSM Solution Architect, you need a deep understanding of IT Service Management frameworks (such as ITIL), process design, and enterprise architecture, often supported by a relevant degree and ITIL certification. Expertise in ITSM platforms like ServiceNow, BMC Remedy, or Cherwell, along with experience in integration tools and cloud services, is typically required. Strong analytical thinking, effective communication, and stakeholder management skills are vital for success in this role. These abilities ensure the development and implementation of efficient, scalable ITSM solutions that align with organizational goals and drive service excellence.

What is the difference between Itsm Solution Architect vs Itsm Analyst?

AspectItsm Solution ArchitectItsm Analyst
CertificationsITIL, TOGAF, cloud certificationsITIL, ServiceNow certifications
Work EnvironmentDesigning and overseeing ITSM solutions, collaborating with stakeholdersAnalyzing ITSM processes, supporting service management operations
Employer & IndustryIT service providers, large enterprisesIT departments, service management teams

The Itsm Solution Architect focuses on designing and implementing ITSM solutions, ensuring they align with business needs. In contrast, the Itsm Analyst primarily supports and analyzes existing ITSM processes to improve service delivery. Both roles require ITIL knowledge and often work within similar environments, but their responsibilities differ in scope and focus.

Is an Itsm Solution Architect a high stress job?

An ITSM Solution Architect role can involve high stress due to managing complex IT service management systems, tight project deadlines, and stakeholder expectations. The job requires strong problem-solving skills, certification in ITSM frameworks like ITIL, and the ability to handle multiple priorities, which can contribute to a demanding work environment.
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Itsm Solution Architect jobs near you
Infographic showing various Itsm Solution Architect job openings in the United States as of September 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% In-person job distribution, with an average salary of $145,963 per year, or $70.2 per hour.

Senior Enterprise Solution Architect

Lisle, IL • On-site

Palnar
IT Services • 201 - 500 employees
Learn more about Palnarexternal

Full-time

Re-posted 26 days ago

Job description

Skills:
  • Knowledge of various backend development languages like .NET, Java, Go and Python.
  • Knowledge of various database technologies like SQL Server, MongoDB, and a Technology company.
  • Knowledge of various frontend web development languages like JavaScript, JavaScript frameworks like React, Node or Vue.
  • Knowledge of various aspects of a technology architecture like Integration, Data, Application, Network and Security.
  • Knowledge of information principles and processes.
  • Knowledge of financial models and budgeting.
  • Understanding and knowledge of system development life cycle methodologies (such as waterfall, spiral, agile software development, rapid prototyping, incremental, synchronize and stabilize, and DevOps).
  • Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL).
  • Knowledge of different modeling languages (such as UML and ArchiMate).
  • Understanding of IT standards and controls.
  • Excellent understanding of application development methodologies and infrastructure and network architecture.
  • Excellent analytical, planning, organizational and technical and skills.
  • Excellent written and verbal communication skills.
  • Ability to work with developers in an outsourced environment.

Competencies:
  • Organizationally savvy, with the ability to navigate organizational politics.
  • Skilled at influencing, guiding, and facilitating stakeholders and peers with decision making.
  • Ability to articulate new ideas and concepts to technical and nontechnical audiences.
  • Ability to understand the long-term ("big picture") and short-term perspectives of situations.
  • Ability to translate future-state business capabilities and requirements into solution architecture requirements.
  • Ability to propose and estimate the financial impact of solution architecture alternatives.
  • Ability to work creatively and analytically to solve business problems and propose solutions.
  • Ability to quickly comprehend the functions and capabilities of new technologies Characteristics.
  • Trusted and respected as a thought leader who can influence and persuade business and IT leaders and IT development teams.

Technology neutral:
  • Remains unbiased toward any specific technology or vendor choice and is more interested in results than personal preferences.
  • Displays intellectual curiosity and integrity.
  • Motivated and driven by achieving long-term business outcomes.
Ability to work effectively in a team environment and lead cross-functional team

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