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Itsm Solution Architect Jobs (NOW HIRING)

CDW

Solution Architect - ServiceNow

San Diego, CA · On-site

$210K - $275K/yr

Description The Solution Architect is a technical role responsible for providing guidance and ... ServiceNow CIS-ITSM (current or within 6 months of hire) * Proven consulting experience leading ...

TEKsystems

ServiceNow Solution Architect

Manhattan, NY · Hybrid

$140K - $150K/yr

Skills ServiceNow, Architecture, Development, ITSM, ITOM, Legal experience, ServiceNow ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

ServiceNow Solution Architect

Manhattan, NY · Hybrid

$140K - $150K/yr

Skills ServiceNow, Architecture, Development, ITSM, ITOM, Legal experience, ServiceNow ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Pomeroy

Senior Solution Architect

Hebron, KY · On-site +1

Senior Solutions Architect Location: Remote - Continental United States Travel: Up to 25% (client ... Vulnerability Management * IT Service Management (ITSM) * ITIL Best Practices * AI Operations ...

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Itsm Solution Architect information

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$16

$70

$95

How much do itsm solution architect jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for itsm solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What is an ITSM Solution Architect?

An ITSM Solution Architect is a professional who designs and oversees the implementation of IT Service Management (ITSM) solutions within an organization. They are responsible for aligning IT service processes with business goals, ensuring the ITSM tools and frameworks (such as ITIL) are effectively integrated. Their role includes analyzing requirements, creating architectural blueprints, and collaborating with stakeholders to deliver efficient and scalable IT services. ITSM Solution Architects play a crucial role in optimizing IT operations and improving service delivery. They often work with platforms like ServiceNow, BMC Remedy, or Cherwell.

What are some common challenges ITSM Solution Architects face when implementing IT service management tools across diverse organizations?

ITSM Solution Architects often encounter challenges such as aligning IT service management tools with unique business processes, integrating new solutions with legacy systems, and ensuring stakeholder buy-in from both IT and business units. Adapting best practices like ITIL to fit organizational culture and existing workflows can be complex, requiring strong communication and change management skills. Additionally, balancing technical requirements with budget constraints and scalability needs is a frequent consideration in their daily responsibilities.

What are the key skills and qualifications needed to thrive as an ITSM Solution Architect, and why are they important?

To thrive as an ITSM Solution Architect, you need a deep understanding of IT Service Management frameworks (such as ITIL), process design, and enterprise architecture, often supported by a relevant degree and ITIL certification. Expertise in ITSM platforms like ServiceNow, BMC Remedy, or Cherwell, along with experience in integration tools and cloud services, is typically required. Strong analytical thinking, effective communication, and stakeholder management skills are vital for success in this role. These abilities ensure the development and implementation of efficient, scalable ITSM solutions that align with organizational goals and drive service excellence.

What is the difference between Itsm Solution Architect vs Itsm Analyst?

AspectItsm Solution ArchitectItsm Analyst
CertificationsITIL, TOGAF, cloud certificationsITIL, ServiceNow certifications
Work EnvironmentDesigning and overseeing ITSM solutions, collaborating with stakeholdersAnalyzing ITSM processes, supporting service management operations
Employer & IndustryIT service providers, large enterprisesIT departments, service management teams

The Itsm Solution Architect focuses on designing and implementing ITSM solutions, ensuring they align with business needs. In contrast, the Itsm Analyst primarily supports and analyzes existing ITSM processes to improve service delivery. Both roles require ITIL knowledge and often work within similar environments, but their responsibilities differ in scope and focus.

Is an Itsm Solution Architect a high stress job?

An ITSM Solution Architect role can involve high stress due to managing complex IT service management systems, tight project deadlines, and stakeholder expectations. The job requires strong problem-solving skills, certification in ITSM frameworks like ITIL, and the ability to handle multiple priorities, which can contribute to a demanding work environment.
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Itsm Solution Architect jobs near you
Infographic showing various Itsm Solution Architect job openings in the United States as of September 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% In-person job distribution, with an average salary of $145,963 per year, or $70.2 per hour.

Solution Architect - ServiceNow

San Diego, CA • On-site

CDW
IT Services • 10K+ employees
Learn more about CDWexternal

$210K - $275K/yr

Full-time

Re-posted 15 days ago

CDW rating

7.5

Company rating: 7.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

110th of 226 rated it services

Job description

Description

The Solution Architect is a technical role responsible for providing guidance and consulting on client-facing solutions leveraging the ServiceNow platform. The SA contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer. Leads the technical onboarding efforts with new clients to understand their current processes and platform configurations. Responsible for leading the Technical Consultants and/or Developers to deliver services in compliance with customer contracts, SLAs, and industry best practices. 

What You Will Do 

  • Serve as primary technical point-of-contact for projects and face of the development team to the customer 
  • Define technical solutions at an architectural and design level aligned with client business problems and ServiceNow best practices 
  • Understand customer requirements, translate to solutions, and communicate to clients 
  • Write/estimate Stories, monitor Developer's work, and own overall quality and delivery of development 
  • Responsible for Sprint demos, development artifacts, documentation, and knowledge transfer 
  • Work collaboratively with Engagement Manager to monitor scope creep and resolve critical path technical issues 
  • Mentor Developers and Technical Consultants on technical design standards and best practices 
  • Perform research into technology partner or vendor solutions for integration 
  • Contribute to continual improvement of Delivery Services processes and maturing of portfolios and capabilities 

What We Expect of You 

  • Must have an active Top Secret clearance and also have an active IAT-II certification
  • Bachelor's Degree and 5+ years experience OR 9+ years experience
  • 1.5+ years on the ServiceNow platform
  • ServiceNow CSA (current or within 6 months of hire) 
  • ServiceNow CIS-ITSM (current or within 6 months of hire) 
  • Proven consulting experience leading development and delivery of ITSM solutions 
  • Additional experience in one or more: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or SAM 
  • Understanding of SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS 
  • Experience with JavaScript scripting on the ServiceNow platform (Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly) 
  • Experience using Agile/Scrum methodology and leading scrum teams 
  • ServiceNow CAD, is a plus 
  • ITIL Foundations Certification, is a plus
    Pay range: $210,000 - $275,000 depending on experience and skill set 
    Salary ranges may be subject to geographic differentials 
    Benefits overview: https://cdw.benefit-info.com/

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.       

What CDW employees say

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About CDW

Sourced by ZipRecruiter

CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare customers across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, we help solve our customers solve their IT challenges. From the teammates beside us to the leaders who guide us, we move forward together, and we always have your back. At CDW, you'll work with people who inspire you.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Vernon Hills, IL, US

Year founded

1984

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