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Itsm Solution Architect Jobs (NOW HIRING)

Five Below

Solutions Architect - ITSM Tools

Philadelphia, PA · On-site +1

$60.25 - $79.25/hr

The ITSM Solution Architect serves as the technical leader for the ServiceNow platform and broader ITSM ecosystem. Reporting to the Director, IT Service Management, this role combines ...

AceStack LLC

ServiceNow ITSM Admin Architect

Seattle, WA · On-site

$61.50 - $84.50/hr

Role: ServiceNow ITSM Admin Architect Location: Seattle, WA - onsite Contract Must have ... solution in medium to large organization • 5 to 8 years' experience in administration ...

Marriott

FLEX Director, Solution Architect

Bethesda, MD · Remote

$67.25 - $88.50/hr

JOB SUMMARY The FLEX Director, Solution Architect - IT Service Management (ITSM) Virtual Agents is a senior technical leader responsible for defining, designing, and delivering enterprise-scale ...

Fujitsu

ServiceNow Solution Architect

Dallas, TX · On-site

We are seeking a ServiceNow Solution Architect to lead the design and delivery of enterprise-grade ServiceNow solutions across ITSM, FSM, and CSM. This role owns the technical vision for ServiceNow ...

CDW

Solution Architect - ServiceNow

San Diego, CA · On-site

$210K - $275K/yr

The Solution Architect is a technical role responsible for providing guidance and consulting on ... ServiceNow CIS-ITSM (current or within 6 months of hire) * Proven consulting experience leading ...

CDW

Solution Architect - ServiceNow

San Diego, CA · On-site

$210K - $275K/yr

The Solution Architect is a technical role responsible for providing guidance and consulting on ... ServiceNow CIS-ITSM (current or within 6 months of hire) * Proven consulting experience leading ...

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Itsm Solution Architect information

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$95

How much do itsm solution architect jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for itsm solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What is an ITSM Solution Architect?

An ITSM Solution Architect is a professional who designs and oversees the implementation of IT Service Management (ITSM) solutions within an organization. They are responsible for aligning IT service processes with business goals, ensuring the ITSM tools and frameworks (such as ITIL) are effectively integrated. Their role includes analyzing requirements, creating architectural blueprints, and collaborating with stakeholders to deliver efficient and scalable IT services. ITSM Solution Architects play a crucial role in optimizing IT operations and improving service delivery. They often work with platforms like ServiceNow, BMC Remedy, or Cherwell.

What are some common challenges ITSM Solution Architects face when implementing IT service management tools across diverse organizations?

ITSM Solution Architects often encounter challenges such as aligning IT service management tools with unique business processes, integrating new solutions with legacy systems, and ensuring stakeholder buy-in from both IT and business units. Adapting best practices like ITIL to fit organizational culture and existing workflows can be complex, requiring strong communication and change management skills. Additionally, balancing technical requirements with budget constraints and scalability needs is a frequent consideration in their daily responsibilities.

What are the key skills and qualifications needed to thrive as an ITSM Solution Architect, and why are they important?

To thrive as an ITSM Solution Architect, you need a deep understanding of IT Service Management frameworks (such as ITIL), process design, and enterprise architecture, often supported by a relevant degree and ITIL certification. Expertise in ITSM platforms like ServiceNow, BMC Remedy, or Cherwell, along with experience in integration tools and cloud services, is typically required. Strong analytical thinking, effective communication, and stakeholder management skills are vital for success in this role. These abilities ensure the development and implementation of efficient, scalable ITSM solutions that align with organizational goals and drive service excellence.

What is the difference between Itsm Solution Architect vs Itsm Analyst?

AspectItsm Solution ArchitectItsm Analyst
CertificationsITIL, TOGAF, cloud certificationsITIL, ServiceNow certifications
Work EnvironmentDesigning and overseeing ITSM solutions, collaborating with stakeholdersAnalyzing ITSM processes, supporting service management operations
Employer & IndustryIT service providers, large enterprisesIT departments, service management teams

The Itsm Solution Architect focuses on designing and implementing ITSM solutions, ensuring they align with business needs. In contrast, the Itsm Analyst primarily supports and analyzes existing ITSM processes to improve service delivery. Both roles require ITIL knowledge and often work within similar environments, but their responsibilities differ in scope and focus.

Is an Itsm Solution Architect a high stress job?

An ITSM Solution Architect role can involve high stress due to managing complex IT service management systems, tight project deadlines, and stakeholder expectations. The job requires strong problem-solving skills, certification in ITSM frameworks like ITIL, and the ability to handle multiple priorities, which can contribute to a demanding work environment.
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Itsm Solution Architect jobs near you
Infographic showing various Itsm Solution Architect job openings in the United States as of September 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% In-person job distribution, with an average salary of $145,963 per year, or $70.2 per hour.

BMC ITSM Solution Architect

New York, NY • On-site

System Canada Technologies
IT Services • 11 - 50 employees
Learn more about System Canada Technologiesexternal

$69 - $90.75/hr

Contractor

Re-posted 10 days ago

Job description

Company Description

SCT resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

Job Description
ITSM Solution Architect needed for a leading global IT organisation that defines, designs and delivers IT-enabled business solutions that help Global 2000 companies win in a flat world. These solutions focus on providing strategic differentiation and operational superiority to clients. Clients are assured of a transparent business partner, world-class processes, speed of execution and the power to stretch their IT budget by leveraging the Global Delivery Model which they have pioneered. You will be responsible for the delivery of a major program of their internal IT Roadmap which is predominantly based on ITSM and the BMC Remedy 7.6 ITSM suite product.
You will be involved with detailed planning along with the project manager, diligence and analysis of the existing environment, input within the high level and detailed design/architecture (which will be a living document all through-out the project) and creation of use-cases/test-cases, build-out and testing of the new environment, and finally, taking the new system into production.


You will have the following:

  • Strong design and architecture experience
  • Excellent BMC Remedy Suite v7.6.04 hands-on implementation knowledge
  • Excellent knowledge of BMC Incident, Problem, Change, Configurations management a must
  • Very Good knowledge using Atrium CMDB, Remedy Knowledge Management (RKM), Service Request Management (SRM), and Analytics required
  • ITSM and ITIL v3 framework and solutions for Enterprise Service Management
  • Excellent understanding of Service Management solutions design best practices
  • Capable of implementing business and technical service catalogues
  • Implementation experience in various integration methodologies and have performed integrations of B2B applications.
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About System Canada

Sourced by ZipRecruiter

System Canada delivers high end solutions in corporate world. Our resources have a broad range of skills in different technologies.The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Toronto, ON, CA

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