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Itsm Manager Jobs in Manhattan, NY (NOW HIRING)

Starr Companies

ITSM Manager

Manhattan, NY · On-site

ITSM Manager Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manager is responsible for leading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...

Starr Insurance Companies

ITSM Manager

Manhattan, NY · On-site

$59.50 - $81.75/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manager is responsible for leading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...

Starr Insurance Companies

ITSM Manager

New York, NY

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manageris responsible forleading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...

Tech Tammina

ITSM Manager

New York, NY · On-site

ITSM Manager Location: New York, NY - Hybrid 03 days per week from day 1 Duration: Long Term Required Qualifications * Bachelor's degree in Information Systems, Computer Science, or equivalent ...

Tech Tammina

ITSM Manager

Manhattan, NY · Hybrid

ITSM Manager Location: New York, NY - Hybrid 03 days per week from day 1 Duration: Long Term Required Qualifications * Bachelor's degree in Information Systems, Computer Science, or equivalent ...

Starr

ITSM Manager

Manhattan, NY · On-site

The ITSM Manager is responsible for leading the organization's ITSM capabilities, focusing on ServiceNow as the core platform while driving operational maturity and service quality. Responsibilities ...

LTM

ServiceNow ITSM Manager

Manhattan, NY · On-site

$59.50 - $81.75/hr

LTM is seeking a ServiceNow ITSM Manager to lead the organization's ITSM capabilities with ServiceNow as the core platform. This role is responsible for driving operational maturity, service quality ...

The Dignify Solutions, LLC

ITSM Manager - Onsite

Manhattan, NY · On-site

$59.50 - $81.75/hr

Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions. Strong understanding of ITIL principles and service management best practices. Experience leading ...

The Dignify Solutions LLC

ITSM Manager - Onsite

Manhattan, NY · On-site

$59.50 - $81.75/hr

Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions. * Strong understanding of ITIL principles and service management best practices. * Experience ...

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Itsm Manager information

What are the key skills and qualifications needed to thrive as an ITSM Manager, and why are they important?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Manhattan, NY? The most popular types of Itsm jobs in Manhattan, NY are:
What cities near Manhattan, NY are hiring for Itsm Manager jobs? Cities near Manhattan, NY with the most Itsm Manager job openings:
Itsm Manager jobs near you
ITSM Manager

ITSM Manager

Starr Companies

Manhattan, NY • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

ITSM Manager

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

The IT Service Management (ITSM) Manager is responsible for leading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role combines ServiceNow platform ownership, people leadership, and strategic vision to drive operational maturity, service quality, and scalable ITSM processes. The ITSM Manager owns the ServiceNow roadmap, governs ITSM processes, and leads a team and partners responsible for platform configuration, adoption, and ongoing improvement.

Key Responsibilities

  • Lead the design, implementation, and optimization of ITSM processes using Service Now platform (Incident, Problem, Change, Request, and Configuration Management).
  • Provide functional and architectural oversight for ServiceNow enhancements, integrations, and upgrades.
  • Manage and develop the ITSM / ServiceNow team and oversee vendor partners.
  • Build ITSM practices using Service Now platform to improve our user experience from a delivery of services they receive/request to ultimately empower them towards self-service. Providing them with multiple channels of communication to our platform. Ex. MS teams, Email, Phone, Portal.
  • Drive automation and integration between ITSM tools and other enterprise systems. Ex. Workday, Intune, Systrack, Solarwinds.
  • Own configuration, administration, and support of the ServiceNow platform;
  • Partner with business and IT stakeholders to define requirements, drive adoption, and gather feedback for continual service improvement.
  • Develop actionable dashboards, SLA/KPI metrics, and performance reports leveraging ServiceNow's reporting capabilities.
  • Ensure ITSM practices and documentation support regulatory, security, and audit requirements

Required Qualifications

  • Bachelor's degree in Information Systems, Computer Science, or equivalent experience.
  • Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment.
  • Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions.
  • Strong understanding of ITIL principles and service management best practices.
  • Experience leading teams and/or vendors delivering ITSM and ServiceNow services.
  • Strong stakeholder management, communication, and leadership skills.

Preferred Qualifications

  • ITIL v4 certification.
  • ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).
  • Experience deploying or scaling ServiceNow in a global or multinational organization.
  • Familiarity with infrastructure technologies, cloud environments, and enterprise integrations.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

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