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Itsm Engineer Jobs in Wisconsin (NOW HIRING)

Komatsu America

Senior ServiceNow Developer

Milwaukee, WI · On-site

$140K - $150K/yr

Senior ServiceNow Developer Posting Start Date: 7/16/26 Job Location (Short): Chicago, Illinois ... and ITSM, HRSD, and SPM applications, supports entire development lifecycle, and promotes the ...

New

Komatsu

Senior ServiceNow Developer

Milwaukee, WI · On-site

$140K - $150K/yr

Apply now Senior ServiceNow Developer Posting Start Date: 7/16/26 Job Location (Short): Chicago ... and ITSM, HRSD, and SPM applications, supports entire development lifecycle, and promotes the ...

Komatsu

Senior ServiceNow Developer

Milwaukee, WI · On-site

$140K - $150K/yr

... and ITSM, HRSD, and SPM applications, supports entire development lifecycle, and promotes the ... Developer (CAD) is required (or obtained within first 3 months of employment). Additional ...

MARS Solutions Group

Network Engineer

Brookfield, WI · On-site

$70 - $75/hr

MARS Solutions Group is looking for an experienced Network Engineer in Brookfield, WI. Our client ... Adheres to the company's ITIL processes in the ITSM system that documents requests, * incidents ...

Acrisure

Junior ServiceNow Developer

Stevens Point, WI · On-site

$52.50 - $72/hr

Acrisure is seeking a Junior Developer - ServiceNow on our growing team. The Junior Developer ... Exposure to ServiceNow ITSM, CMDB, Asset Management, or Service Catalog modules. * Experience with ...

Quartz

Manager, Technology Operations

Madison, WI · On-site

$116K - $146K/yr

... engineering and administration, voice administration and unified communications, ITSM platforms and service desk processes. * Oversees the day-to-day infrastructure operations, ensuring high ...

Quartz

Manager, Technology Operations

Madison, WI

$116K - $146K/yr

... engineering and administration, voice administration and unified communications, ITSM platforms and service desk processes. * Oversees the day-to-day infrastructure operations, ensuring high ...

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Showing results 21-40

All JobsItsm Engineer JobsItsm Engineer Jobs in Wisconsin

Itsm Engineer information

See Wisconsin salary details

$37.3K

$88K

$137.8K

How much do itsm engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for itsm engineer in Wisconsin is $88,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,200.00 and $98,400.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Wisconsin?

For Itsm Engineer jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Itsm Engineer jobs in Wisconsin look for?

The top searched job categories for Itsm Engineer jobs in Wisconsin are:

Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Wisconsin as of June 2026, with employment types broken down into 68% Full Time, 27% Part Time, and 5% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $88,035 per year, or $42.3 per hour.

Major Incident Engineer

Intelliswift Software

Madison, WI • On-site

$60/hr

Full-time

Re-posted 9 days ago

Job description

Job ID: 26-01197
Pay rate range - $60/hr. to $65/hr. Job Description
The Problem Management Engineer is responsible for leading and maturing the Problem Management function to prevent incident recurrence, reduce operational risk, and improve service resiliency.
This role owns the quality and effectiveness of root cause analysis, ensures permanent fixes are validated, and drives continuous improvement across IT services in alignment with ITIL best practices.
This position requires a strong technical background to credibly engage engineering teams, challenge root cause conclusions, and ensure solutions are durable, evidence based, and measurable.
Problem Management Leadership
Lead and oversee the end to end Problem Management lifecycle, including detection, logging, classification, investigation, resolution, validation, and closure
Ensure problems are closed only when defined closure criteria are met, including validated resolution, preventive controls, and monitoring improvements
Prevent premature or superficial closure of problems by enforcing quality and evidence standards
Root Cause Analysis & Technical Oversight
Lead and validate structured Root Cause Analysis (RCA) using methodologies such as 5 Whys, Fishbone, and fault tree analysis
Challenge assumptions and ensure true root causes are identified for major incidents and recurring issues
Review and validate the technical feasibility and effectiveness of permanent fixes
Cross Functional Collaboration
Partner closely with Incident Management, Change Management, Resiliency/Reliability Engineering, and Service Owners
Coordinate permanent fixes through formal change processes
Work with vendors and external partners to track dependencies and ensure accountability
Governance, Metrics & Reporting
Establish and enforce Problem Management governance and quality standards
Track and report on key metrics, including overdue problems, SLA compliance, recurrence trends, and systemic risks
Provide clear, actionable updates and insights to senior leadership and executive forums
Knowledge & Continuous Improvement
Maintain and improve the Known Error Database (KEDB) and Problem related Knowledge Articles
Identify opportunities for proactive problem management, automation, and improved monitoring and alerting
Continuously refine Problem Management processes, tools, and standards to increase effectiveness and efficiency
Required Qualifications
Strong understanding of ITIL Problem Management processes and best practices
Proven experience leading or performing Root Cause Analysis in complex technical environments
Technical background (infrastructure, applications, cloud, or enterprise platforms) sufficient to engage and challenge engineering teams
Hands on experience with ServiceNow or comparable enterprise ITSM platforms
Strong communication and stakeholder management skills, including executive level communication
Ability to analyze trends, identify systemic risk, and drive proactive improvements
Preferred Qualifications
ITIL Foundation certification or higher
Experience in large scale enterprise environments
Experience supporting Major Incident or executive outage review forums
Familiarity with automation, observability, and proactive problem management techniques
Experience working with vendors and external service providers
Intelliswift logo

About Intelliswift

Sourced by ZipRecruiter

Intelliswift is consumed with the love for the new. Once a leading staffing company, Intelliswift now possesses the expertise to build data-rich modern platforms, and to create sophisticated systems for data management and analytics for thinking and connected enterprises. We are a global leader in delivering Digital Product Engineering, Data Management & Analytics, Cloud, Digital Enterprise and MSP/VMS staffing solutions. Led by a team of highly passionate and techno-centric innovators, we consciously embed the spirit of loving and embracing everything new in what we do. We ardently believe that companies that Love the New are at an advantage of being ahead of the curve in this age of digital.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Newark, CA, US

Year founded

2001

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