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Itsm Engineer Jobs in Wisconsin (NOW HIRING)

defi AUTO LLC

ITSM Specialist

Madison, WI · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Familiarity with SDLC, Agile, and DevOps methodologies * Familiarity with enterprise release ...

New

Froedtert South, Inc.

Network Engineer

Kenosha, WI · Hybrid

POSITION PURPOSE A Network Engineer is responsible for designing, implementing, maintaining, and ... Experience Work within monitoring tools and ITSM platforms (e.g., SolarWinds Asset Monitoring ...

Froedtert South, Inc.

Network Engineer

Kenosha, WI · On-site

POSITION PURPOSE A Network Engineer is responsible for designing, implementing, maintaining, and ... Experience Work within monitoring tools and ITSM platforms (e.g., SolarWinds Asset Monitoring ...

FHR

A - 8/17 - 164456 - ServiceNow Developer -

Madison, WI · On-site

$54.50 - $74.75/hr

ITSM, ITAM, CSM, etc.) Preferred Skills ServiceNow Certified System Administrator Certified Application Developer (CAD) Description: We are seeking an experienced professional to join our team in a ...

Symphony Corporation

ServiceNow Developer

Madison, WI · On-site

$54.50 - $74.75/hr

ITSM, ITAM, CSM, etc.) - Bachelor's Degree in Computer Science, Math, Engineering, Information Systems, or a related field. - ServiceNow Certified System Administrator (Certification) - Certified ...

Kwik Trip, Inc.

Senior ServiceNow Developer

La Crosse, WI · On-site

$97K - $146K/yr

You will join an established team of four developers (two senior, two junior) supporting a production instance spanning ITSM, ITOM, CSM, HRSD, SecOps, FSM, CMDB, and CSDM. A central focus of this ...

Froedtert South

Network Engineer

Kenosha, WI · On-site

Froedtert South is seeking a Network Engineer responsible for designing, implementing, maintaining ... ITSM platforms (e.g., SolarWinds Asset Monitoring, Azure Monitor, ServiceNow, ServiceDesk). • ...

SRI Tech Solutions

Technical Program Manager

Madison, WI · On-site

$130K - $168K/yr

... ITSM) experience to lead complex technology programs across application modernization, insurance ... The ideal candidate will bridge Business, Product, Engineering, Infrastructure, IT Operations, ...

New

Nilort IT Group

WI · On-site

$80 - $110/hr

We're looking for a Cloud Engineer to help operate, support and continuously improve Microsoft ... Experience in an ITIL / ITSM-driven environment * PowerShell scripting experience or strong ...

VIVA USA INC

ServiceNow Application Architect

WI · On-site +1

$54.50 - $74.75/hr

ITSM, ITAM, CSM, etc.) - Bachelor's Degree in Computer Science, Math, Engineering, Information Systems, or a related field. Nice to Have Skills : - ServiceNow Certified System Administrator ...

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Itsm Engineer information

See Wisconsin salary details

$37.3K

$88K

$137.8K

How much do itsm engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for itsm engineer in Wisconsin is $88,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,200.00 and $98,400.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Wisconsin?

For Itsm Engineer jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Itsm Engineer jobs in Wisconsin look for?

The top searched job categories for Itsm Engineer jobs in Wisconsin are:

Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Wisconsin as of June 2026, with employment types broken down into 68% Full Time, 27% Part Time, and 5% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $88,035 per year, or $42.3 per hour.

ITSM Specialist

defi AUTO LLC

Madison, WI • On-site

$60K - $80K/yr

Full-time

Posted yesterday

New

Job description

It’s an exciting time to join defi!! 

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs.


Job Overview: ITSM Specialist

The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions—namely change, release, incident, and problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating release risks.

In collaboration with internal teams and clients, the ITSM Specialist helps maintain a stable production environment. The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring capabilities, implementing automation, and streamlining operational workflows.

Key responsibilities include:

  • Review change records to ensure compliance with change management policies
  • Support release planning and coordinate Go-Live activities
  • Communicate release status and issues to stakeholders
  • Oversee the deployment of software releases to production
  • Support release calls and post status updates during deployment windows
  • Facilitate release scorecards aimed at driving continuous improvement
  • Maintain release metrics and audit documentation
  • Monitor, triage, and resolve incidents, ensuring minimal impact on business operations and compliance with client service-level agreements (SLAs)
  • Oversee batch job execution, ensuring timely and accurate processing
  • Troubleshoot and resolve failed batch jobs in collaboration with internal teams
  • Deliver timely and accurate updates to clients and executive stakeholders during incidents or high-impact events
  • Support root cause analysis (RCA) and implement corrective actions to prevent recurrence
  • Maintain detailed incident documentation, reporting, and escalation procedures
  • Participate in an on-call rotation to provide after-hours support for critical systems
  • Strong problem solving skills and ability to troubleshoot and support software and hardware



Qualifications & Skills:

Required:

  • Strong knowledge of ITSM frameworks such as ITIL
  • Strong communication, problem-solving, and organizational skills
  • Familiarity with SDLC, Agile, and DevOps methodologies
  • Familiarity with enterprise release frameworks and change control
  • Experience with release automation tools and cross-functional coordination
  • Ability to analyze logs and troubleshoot technical issues under pressure
  • Ability to manage competing priorities in a fast-paced environment while maintaining a high level of service quality
  • Familiarity with Active Directory and Microsoft Administration
  • Willingness to participate in an on-call rotation for after-hours support


Preferred:

  • Bachelor’s degree in information technology, Computer Science, or a related field
  • Experience in process automation and system monitoring tools
  • Familiarity with ServiceNow
  • Familiarity with cloud-based IT operations and monitoring solutions (i.e. Elastic, Datadog, Power BI etc.)


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.