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Itsm Engineer Jobs in Wisconsin (NOW HIRING)

Froedtert South, Inc.

Network Engineer

Kenosha, WI · On-site

POSITION PURPOSE A Network Engineer is responsible for designing, implementing, maintaining, and ... Experience Work within monitoring tools and ITSM platforms (e.g., SolarWinds Asset Monitoring ...

Froedtert South, Inc.

Network Engineer

Kenosha, WI · Hybrid

POSITION PURPOSE A Network Engineer is responsible for designing, implementing, maintaining, and ... Experience Work within monitoring tools and ITSM platforms (e.g., SolarWinds Asset Monitoring ...

Komatsu

Senior ServiceNow Developer

Milwaukee, WI · On-site

$140K - $150K/yr

Apply now Senior ServiceNow Developer Posting Start Date: 7/16/26 Job Location (Short): Chicago ... and ITSM, HRSD, and SPM applications, supports entire development lifecycle, and promotes the ...

Komatsu

Senior ServiceNow Developer

Milwaukee, WI · On-site

$140K - $150K/yr

... and ITSM, HRSD, and SPM applications, supports entire development lifecycle, and promotes the ... Developer (CAD) is required (or obtained within first 3 months of employment). Additional ...

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All JobsItsm Engineer JobsItsm Engineer Jobs in Wisconsin

Itsm Engineer information

See Wisconsin salary details

$37.3K

$88K

$137.8K

How much do itsm engineer jobs pay per year?

As of Aug 2, 2026, the average yearly pay for itsm engineer in Wisconsin is $88,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,200.00 and $98,400.00 per year, depending on experience, location, and employer.

What are ITSM Engineers?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What is the future scope of ITSM?

The future scope of ITSM (IT Service Management) for ITSM engineers includes increased adoption of automation, AI, and machine learning to improve service delivery and efficiency. Professionals with skills in ITIL frameworks, cloud platforms, and ITSM tools like ServiceNow are expected to be in high demand as organizations focus on digital transformation and IT service optimization.

What are the key skills and qualifications needed to thrive as an ITSM Engineer, and why are they important?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM Engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What engineers make $300,000 a year?

Senior ITSM engineers or enterprise-level IT service management professionals with extensive experience, certifications, and specialized skills can earn $300,000 or more annually, especially in high-demand industries or senior leadership roles. Achieving this salary often requires advanced knowledge of ITIL frameworks, cloud platforms, and management responsibilities.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What engineer makes $500,000 a year?

Highly experienced senior engineers in specialized fields such as software engineering, data engineering, or cybersecurity can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, certifications, and extensive industry experience, often in leadership or executive-level positions.

What is the role of ITSM engineer?

An ITSM engineer is responsible for designing, implementing, and managing IT Service Management processes to ensure efficient delivery of IT services. They often work with ITSM tools like ServiceNow or BMC and require knowledge of frameworks such as ITIL. Their role includes incident management, problem resolution, and continuous service improvement.
What are popular job titles related to Itsm Engineer jobs in Wisconsin? For Itsm Engineer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Itsm Engineer jobs in Wisconsin look for? The top searched job categories for Itsm Engineer jobs in Wisconsin are:
Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Wisconsin as of June 2026, with employment types broken down into 68% Full Time, 27% Part Time, and 5% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $88,035 per year, or $42.3 per hour.

Senior ServiceNow Business Process Consultant- ITSM

System One Holdings, LLC

Arlington, WI • On-site

$102K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Job Title: Senior ServiceNow Business Process Consultant- ITSM
Type: Contract
Work Model: Remote - offsite
Responsibilities
  • Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows.
  • Support documentation of functional and non-functional requirements for ServiceNow implementations.
  • Translate business needs into clear, actionable user stories and acceptance criteria.
  • Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation.
  • Design, configure, and implement core ITSM capabilities including Incident, Problem, Change, Request, and Knowledge.
  • Analyze and document existing applications to be transitioned into custom ServiceNow applications.
  • Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework.
  • Define and execute test cases; coordinate user acceptance testing and issue resolution.
  • Support solution design and configuration activities by clarifying requirements, validating prototypes, reviewing workflows, and confirming that ServiceNow ITOM and ITSM solutions align with documented business needs.
  • Ensure delivered solutions meet defined requirements and quality standards.
  • Contribute to process documentation, training materials, and continuous improvement initiatives.
  • Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments.
  • Provide project updates, status reports, and documentation for decision-making and governance.
  • Conduct training sessions and create user guides as needed.
Requirements
  • 5+ years of business analysis experience, with 1+ year focused on ServiceNow implementations.
  • Strong Experience with ITSM, CSM and one or more additional ServiceNow modules (e.g., HRSD, CSM, SPM, or custom applications).
  • Familiarity with ServiceNow data structures, tables, and workflows.
  • Experience producing BA deliverables such as business requirements documents, process flows, user stories, acceptance criteria, requirements traceability matrices, UAT test scripts, and stakeholder sign-off documentation.
  • Bachelor's degree or better in Information Systems, Business Administration, Computer Science, or related field.
  • Project management and/or business process experience in a business context.
  • Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment.
  • Familiarity with Agile, Waterfall, and Hybrid development methodologies.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication, facilitation, and stakeholder management skills.
  • ServiceNow Certified System Administrator

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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