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Itsm Engineer Jobs in Texas (NOW HIRING)

Quanta Services

Senior ITSM/ITAM Platform Engineer

Houston, TX · On-site

$52.75 - $68/hr

We are seeking a Senior ITSM/ITAM Platform Engineer to lead the initial development and the ongoing administration of our enterprise IT Service Management and IT Asset Management platform. Today that ...

defi AUTO LLC

ITSM Specialist

Austin, TX · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Familiarity with SDLC, Agile, and DevOps methodologies * Familiarity with enterprise release ...

Syntricate Technologies

ServiceNow SDET

Irving, TX · On-site

$50.25 - $69/hr

The role involves developing automation for ServiceNow Flows and requires strong experience in Telecom modules and ITSM workflows. Responsibilities : • SNOW SDET - SDET position with Development ...

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Itsm Engineer information

See Texas salary details

$34.5K

$81.3K

$127.2K

How much do itsm engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for itsm engineer in Texas is $81,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,300.00 and $90,800.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Texas?

For Itsm Engineer jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Itsm Engineer jobs in Texas look for?

The top searched job categories for Itsm Engineer jobs in Texas are:

What cities in Texas are hiring for Itsm Engineer jobs?

Cities in Texas with the most Itsm Engineer job openings:

Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Texas as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $81,259 per year, or $39.1 per hour.

Service Now ITSM Engineer

Syntricate Technologies

Dallas, TX • On-site

Full-time

Re-posted 8 days ago

Job description

Job Summary:
Syntricate Technologies is seeking a Service Now ITSM Engineer to provide leadership in key ITIL areas such as Incident Management, Problem Management, Change Management, and Event Management. The role involves leading resolution activities for complex incidents and collaborating with IT resources across the organization.
Responsibilities:
• Provides leadership in any one of these key ITIL areas: Incident Mgt, Problem Mgt, Change Mgt and Event Mgt.
• Work independently to lead resolution activities for complex enterprise impacting MIs, MICs and impactful incidents by engaging IT resources throughout the organization.
• Prioritize incidents according to their urgency and influence on the business and assign priority to the major incident as per the specified guidelines.
Qualifications:
Required:
• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
• ServiceNow knowledge excellent managerial skills and ability to collaborate with team members.
• Ability to analyze a high volume of technical data and work in a fast-paced environment.
• Strong problem solving, analytical, and time management skills.
• Provides leadership in any one of these key ITIL areas: Incident Mgt, Problem Mgt, Change Mgt and Event Mgt.
• Work independently to lead resolution activities for complex enterprise impacting MIs, MICs and impactful incidents by engaging IT resources throughout the organization.
• Prioritize incidents according to their urgency and influence on the business and assign priority to the major incident as per the specified guidelines
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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