ZipRecruiter

Log In

1

Itsm Engineer Jobs in Texas (NOW HIRING)

Charles Schwab Inc.

ITSM Administrator

Southlake, TX · On-site

$53.37 - $57.69/hr

Partner with product owners, engineers, architects, and business stakeholders to deliver new ... Experience developing or supporting ITSM reporting, dashboards, analytics, or operational metrics.

Charles Schwab

ITSM Administrator

Southlake, TX

... and enhance critical ITSM and Digital Workplace platforms that support employees across the ... Partner with product owners, engineers, architects, and business stakeholders to deliver new ...

Quanta Services

Senior ITSM/ITAM Platform Engineer

Houston, TX · On-site

$52.75 - $68/hr

We are seeking a Senior ITSM/ITAM Platform Engineer to lead the initial development and the ongoing administration of our enterprise IT Service Management and IT Asset Management platform. Today that ...

Lorven Technologies

Technical Writer (ITSM)

Dallas, TX · On-site

Collaborate with ServiceNow architects, developers, and business analysts to understand platform ... ITSM, ITAM, CSM, Portal-including workflow documentation and customizations. - Working knowledge of ...

next page

Showing results 1-20

All JobsItsm Engineer JobsItsm Engineer Jobs in Texas

Itsm Engineer information

See Texas salary details

$34.5K

$81.3K

$127.2K

How much do itsm engineer jobs pay per year?

As of Aug 13, 2026, the average yearly pay for itsm engineer in Texas is $81,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,300.00 and $90,800.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Texas? For Itsm Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Itsm Engineer jobs in Texas look for? The top searched job categories for Itsm Engineer jobs in Texas are:
What cities in Texas are hiring for Itsm Engineer jobs? Cities in Texas with the most Itsm Engineer job openings:
Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Texas as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $81,259 per year, or $39.1 per hour.

ServiceNow ITSM Developer - San Antonio, TX

Rootshell Enterprise Technologies, Inc.

San Antonio, TX • On-site

$46.25 - $63.50/hr

Contractor

Re-posted 27 days ago

Job description

Visa Independent
ServiceNow ITSM Developer
San Antonio, TX
Minimum experience 10 Years
We are seeking a highly skilled ServiceNow ITSM Developer with 10+ years of experience to design, develop, and implement IT Service Management (ITSM) solutions on the ServiceNow platform. The ideal candidate will have extensive experience in ServiceNow development, customization, and integrations, ensuring the platform meets business requirements and ITIL best practices.
Key Responsibilities:
Design, develop, and implement ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB.
Customize and configure ServiceNow workflows, business rules, UI policies, client scripts, and UI actions.
Develop and maintain Service Catalog and Service Portal components.
Implement automation using Flow Designer, Workflow Engine, and Orchestration.
Integrate ServiceNow with third-party tools and enterprise applications via REST/SOAP APIs.
Develop custom applications and modules as per business needs.
Work with ServiceNow Discovery, CMDB, and Asset Management to enhance IT operations.
Optimize performance, security, and usability of the platform.
Troubleshoot and resolve ServiceNow application issues.
Stay updated with ServiceNow latest releases and best practices.
Collaborate with IT teams and business stakeholders to define and refine requirements.
Provide technical leadership and mentorship to junior developers.
Required Skills & Qualifications:
10+ years of IT experience, with at least 7+ years of ServiceNow development experience.
Strong expertise in ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, Knowledge).
Hands-on experience with JavaScript, Glide API, UI policies, ACLs, Business Rules, and Client Scripts.
Experience in ServiceNow integrations with external applications using REST, SOAP, MID Server.
Proficiency in Flow Designer, Workflow Engine, and Orchestration.
Experience with Service Catalog and Service Portal development.
Knowledge of ITIL framework and ITSM best practices.
Strong understanding of CMDB and Asset Management principles.
Experience in developing custom scoped applications in ServiceNow.
Familiarity with ServiceNow Certified System Administrator (CSA) and ITSM Implementation.
Strong problem-solving, debugging, and performance optimization skills.
Excellent communication and teamwork skills.

Apply