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Itsm Engineer Jobs in Nevada (NOW HIRING)

Coordinate with vendors and cross-functional teams (network engineering, platform teams, facilities ... Proficiency using ticketing/ITSM systems, monitoring tools, and escalation workflows. * Competence ...

Data Center Technician II

Sparks, NV ยท On-site

$36 - $40/hr

Coordinate with vendors and cross-functional teams (network engineering, platform teams, facilities ... Proficiency using ticketing/ITSM systems, monitoring tools, and escalation workflows. * Competence ...

BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information ... ITSM, ITAM, CMDB, and automation workflows. * Drive continuous improvement by applying industry ...

Showing results 21-27

Itsm Engineer information

See Nevada salary details

$37.7K

$88.8K

$139K

How much do itsm engineer jobs pay per year?

As of Sep 12, 2026, the average yearly pay for itsm engineer in Nevada is $88,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,900.00 and $99,300.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Nevada?

For Itsm Engineer jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Itsm Engineer jobs in Nevada look for?

The top searched job categories for Itsm Engineer jobs in Nevada are:

What cities in Nevada are hiring for Itsm Engineer jobs?

Cities in Nevada with the most Itsm Engineer job openings:

VP I, Systems Engineering - Network and Data Centers

Las Vegas, NV โ€ข On-site

$173K - $224K/yr

Full-time

Re-posted 6 days ago


Job description

Description
Position Summary
The VP of Systems Engineering will be responsible for defining and driving plans to build and evolve the Credit One Bank IT infrastructure engineering team while focusing on forward-looking infrastructure architecture to help the organization meet the business and technological goals set by the executive team. This position will provide technical guidance to improve timely project delivery while meeting the security, stability and scalability demands set forth by the CIO. The ideal candidate will have an in-depth understanding of modern enterprise infrastructure technologies such as enterprise network engineering architecture, Datacenter Engineering, Infrastructure as code, Network security principles, automation, and orchestration while having a proven track record of being an innovative technology leader.
Essential Job Functions
  • Partners with SVP, Infrastructure Engineering and Operations, and the Enterprise architecture team to help deliver all Information Technology projects
  • Lead cloud computing efforts and strategy communicating the pros and cons of identified solutions
  • Direct on-prem and cloud networking initiatives across different lines of business
  • Review, evaluate, and make technology recommendations based on the highest industry standards
  • Analyze, assess, and recommend changes and improvements of current infrastructure implementation
  • Research the newest technologies that can support the ongoing modernization efforts and evaluate providers and services
  • Follow, assist, and address regulatory compliance guidelines
  • Lean the infrastructure team to assist in the design and planning of technical RFPs, POCs, and demos
  • Create and manage technical reference infrastructure architecture patterns and standards
  • Participates in design reviews for software and hardware projects with a focus on improving implementation and design best practices
  • Define process improvement standards and strategies
  • Works with department heads to improve process, governance, and best practices
  • Recruit, mentor, and train highly skilled infrastructure team members to help with the continuous evolution of the Credit One Bank IT team

Position Requirements
  • Must possess an excellent understanding of IT infrastructure, Core Networking Principles, Datacenter Engineering and Cloud Networking Architecture
  • Must have 10+ years of technology background focusing on enterprise infrastructure
  • 5+ years of infrastructure architecture and engineering experience including virtualization, cloud, server, storage, and networking (i.e.: VMWare, OpenStack, Openshift, Kubernetes, dockers, etc.)
  • Working knowledge of AWS, Azure, Google Cloud, or any other public or private cloud providers core connectivity principles
  • 5+ years of leadership experience in information technology
  • Knowledge of infrastructure architecture, designing infrastructure environments with distributed enterprise systems, and implementation standards
  • Knowledge of SDLC, CI/CD, ITSM, IT operations, and programming skills is a plus
  • Experience with regulatory compliance audits and assessments
  • Direct experience managing technical resources

Preferred
  • Must have excellent communication skills and ability to work individually, within a team, and partner with other business groups
  • Experience in Disaster Recovery and Business Continuity initiatives
  • Must have the ability to develop policies & procedures, risk assessment and communicate effectively

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.