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Itsm Cmdb Support Analyst Jobs (NOW HIRING)

Corporation Service Company

Reporting & Analytics: Develop and maintain reporting dashboards, KPIs, and other data-driven ... Strong understanding of ServiceNow modules such as ITSM, ITOM, and SPM. * Experience with ...

ASM Research

Software Configuration Analyst

... B tools to navigate CI structures, run queries and reports, and support impact analysis for ... ITIL Foundation or similar certification demonstrating knowledge of configuration and related ITSM ...

Genesis10

ITSM Process Analyst - Hybrid

Minneapolis, MN · On-site

$32.90 - $40/hr

... CMDB Workspace Hands-on experience administering or supporting ServiceNow ITSM modules Experience with CMDB governance, asset lifecycle management, and discovery tooling Background supporting ...

Genesis10

ITSM Process Analyst - Hybrid

Minneapolis, MN · On-site

$32.90 - $40/hr

Experience with CMDB governance, asset lifecycle management, and discovery tooling * Background supporting enterprise change governance, including CAB facilitation * Proven ability to write clear ...

Insight Xcite

ServiceNow Developer (CI)

Springfield, VA · On-site

$56.50 - $77.75/hr

... Support CMDB, ITSM, asset management, and operational support initiatives • Troubleshoot and ... Insight Xcite is a federal contracting consultancy that provides data-driven advisory, analytics ...

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Itsm Cmdb Support Analyst information

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$32K

$75.3K

$135.5K

How much do itsm cmdb support analyst jobs pay per year?

As of Sep 13, 2026, the average yearly pay for itsm cmdb support analyst in the United States is $75,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $98,000.00 per year, depending on experience, location, and employer.

What is an ITSM CMDB Support Analyst?

An ITSM CMDB Support Analyst is a professional responsible for maintaining and supporting the Configuration Management Database (CMDB) within IT Service Management (ITSM) frameworks. They ensure the accuracy and integrity of configuration items and their relationships, support incident and change management processes, and help optimize IT services. Their role typically involves data analysis, troubleshooting, and collaborating with other IT teams to maintain a reliable and up-to-date CMDB, which is crucial for effective service delivery and compliance.

What are the key skills and qualifications needed to thrive as an ITSM CMDB Support Analyst?

To thrive as an ITSM CMDB Support Analyst, you need a solid understanding of IT service management principles, configuration management processes, and experience with ITIL frameworks, often supported by a relevant degree or ITIL certification. Familiarity with CMDB tools such as ServiceNow, BMC Remedy, or HP Universal CMDB and database query languages is typically required. Analytical thinking, problem-solving abilities, and effective communication are essential soft skills for success in this role. These skills ensure accurate configuration data, support efficient IT operations, and facilitate alignment between IT services and business needs.

What are some common challenges faced by ITSM CMDB Support Analysts, and how can they be addressed?

ITSM CMDB Support Analysts often encounter challenges such as maintaining data accuracy, managing integrations with other ITSM tools, and ensuring compliance with change management processes. Keeping the Configuration Management Database (CMDB) up to date requires strong attention to detail and frequent collaboration with various IT and business teams. Addressing these challenges involves implementing robust data validation procedures, automating data discovery where possible, and fostering clear communication channels with stakeholders to stay informed about infrastructure changes. Regular training and process reviews also help ensure continuous improvement and alignment with industry best practices.

What is the difference between Itsm Cmdb Support Analyst vs Itsm Incident Coordinator?

AspectItsm Cmdb Support AnalystItsm Incident Coordinator
Primary RoleManages and maintains the Configuration Management Database (CMDB), ensuring data accuracy and integrity.Coordinates and manages incident resolution processes to restore services quickly.
CertificationsITIL Foundation, CMDB-related certificationsITIL Foundation, Incident Management certifications
Work EnvironmentIT service management teams, technical supportService desk, incident management teams
Industry UsageIT service providers, large enterprisesIT service providers, large enterprises

While both roles support IT service management, the Itsm Cmdb Support Analyst focuses on maintaining the CMDB, whereas the Itsm Incident Coordinator manages incident resolution processes. Both roles often collaborate but serve distinct functions within IT operations.

What are popular job titles related to Itsm Cmdb Support Analyst jobs?

For Itsm Cmdb Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Itsm Cmdb Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $75,331 per year, or $36.2 per hour.

Servicenow Configuration Management Database Analyst III

Cincinnati, OH • On-site

Western & Southern Financial Group
Finance and Insurance • 1 - 5K employees
Learn more about Western & Southern Financial Groupexternal

$52.75 - $72.50/hr

Full-time

Re-posted 19 days ago

Western & Southern Financial Group rating

9.0

Company rating: 9.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Overview
The ServiceNow CMDB Analyst III will be part of the Service Management Office (SMO) ServiceNow ITSM team providing technical leadership to mature Configuration Management Data Base (CMDB) on the ServiceNow platform. Responsible for design and implementation of CMDB solutions catering the needs of IT and business stakeholders across enterprise. Provides guidance on CMDB, Discovery, and Service Mapping best practices, new features, and integration procedures that will help address current challenges and enable new practices delivering value to the enterprise. Serves as CMDB consultant in working with ServiceNow Development, ITSM, ITAM, and other IT application teams providing research and solution support on CMDB integrations. Works with minimal supervision and is responsible for making an established range of decisions, while updating management on regular basis.
Responsibilities
What you will do
  • Serves as the Subject Matter Expert (SME) on ServiceNow CMDB design and development of processes for Discovery and Integrations.
  • Leads technical efforts in maintenance and execution of CMDB roadmap and maturity plan that is aligned with business goals and industry best practices.
  • Provides technical leadership in evaluating and implementing CMDB solutions and services required to meet the business needs of IT Service Management, IT Asset Management, Infrastructure, Information Security and Application teams.
  • Develops and manages the technical design and documentation of ServiceNow CMDB meeting current and future business needs of key stakeholders.
  • Develops and implements CMDB integrations with external sources of data such as SNOW, SCCM and other third-party tools.
  • Creates and maintains project plans for both strategic and operational initiatives and provide project status updates as needed.
  • Communicates effectively with both IT and business stakeholders to provide demos and technical workshops on CMDB solutions.
  • Designs and implements solutions that require ServiceNow and Java scripting for UI Policies, UI Actions, Business Rules, Workflows and Automation.
  • Provides technical leadership on advanced CMDB administration.
  • Leads CMDB development and projects functioning as an advisor and technical leader. Drives projects from inception through completion.
  • Contributes more than his/her own personal productivity to the business by continually stepping out of the boundaries. Sets challenging goals and aggressively pursues attainment of them.
  • Works with ServiceNow platform and Enterprise Architecture to implement Service Graph connectors to increase efficiency of IT Operations management.
  • Participates in Architecture Review Board (ARB) meetings to assess the new business applications.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Qualifications
  • Qualifications
    • Bachelor's Degree In information systems, computer science or commensurate selection criteria experience. - Required
    • Demonstrated experience in CMDB Design, Discovery, Service Mapping and integrations. - Required
    • Proven experience in MID Server implementations and administration. - Required
    • Demonstrated significant experience in ServiceNow Administration and scripting. - Required
    • Proven experience coordinating multiple assignments simultaneously, and completing tasks accurately and on a timely basis with minimal supervision. - Required
    • Demonstrated experience working independently with minimal supervision. Experience must include identifying and resolving problems, where decision-making and initiative are demonstrated. - Required
    • Cite examples of self-motivation and experience working under limited supervision. - Required
    • Proven knowledge of ITIL process and framework and ability to identify project risks and gaps, developing creative and workable solutions to complex problems. -
    • Demonstrated excellent verbal and written communication skills and ability to convey information to stakeholders in a clear, accurate, focused and concise manner. Demonstrated ability to document procedures and activities in a manner that is understandable to others and prepared using a prescribed format, including elements of grammar, punctuation, diction and spelling proficiency that is appropriate to the intended audience. -
    • Proven ability to successfully and frequently interpret and communicate business needs among internal customers and external vendors in a clear, focused and concise manner (includes discussions, correspondence, reports, forms and bridge/conference calls). -
    • Demonstrated strong attention to detail with good organizational skills. Ability to continuously define problems, collect or interpret data, establish facts and draw valid conclusions. -
    • Demonstrated ability to work in a cross-functional team environment (business and information technology). -
    • Proven knowledge of the financial or insurance service industry is preferred. -
    • Proficiency and comprehension of the ServiceNow Common Service Data Model (CSDM). -
    • Proficiency in ServiceNow CMDB & Change Management processes in an enterprise environment. -
    • Proficiency in BigFix/SNOW/ServiceNow/SCCM Auto Discovery in an enterprise environment. -
    • Experience in ServiceNow configuration, integration or administration in an enterprise environment. -
    • Proficiency in Microsoft Office word processing, spreadsheet and database applications. -
    • ITIL 4 Certification. Upon Hire - Preferred
    • Micro Certification - Cofigure CMDB. Upon Hire - Preferred
    • Micro Certification - CMDB Health. Upon Hire - Preferred
    • Certified Discovery Implementation Specialist Upon Hire - Preferred

    Work Setting/Position Demands:
    • Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
    • Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
    • Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
    • Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
    • Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
    • Performs substantial movement of wrists, hands, and fingers for continuous computer work.
    • Extended hours required during peak workloads or special projects/events.

    Travel Requirements:
    • None

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