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Itsm Cmdb Support Analyst Jobs (NOW HIRING)

Mindlance

ITSM Configuration Management II

Boston, VA · On-site

... CMS, CMDB, and CSDM process lifecycles, and supports the development and improvement of ITSM ... analysis, design, improvement, build, test, training, quality, metrics, strategic roadmap and ...

NTT DATA, Inc.

CMDB Implementation Specialist

Ashburn, VA · On-site

$123K - $205K/yr

... support of business driven CMDB planning, organizational alignment, CI modeling, governance, and ... Job Duties: Requirements / Analysis * Elicit stakeholder needs across Application Owners ...

New

Socket.dev

Config Manag Analyst Asso

Ashburn, VA · On-site

Align the CMDB with ITSM processes, including Incident, Change, Problem, and Asset Management, to ... Specify and support integrations with automated discovery tools, monitoring platforms, ticketing ...

Trace Systems

ITSM Analyst

Andrews, MD · On-site

$82K - $105K/yr

ITSM Analyst Location: Joint Base Andrews, Maryland Job Responsibilities Trace Systems is seeking ... ITSM, CMDB, ITAM, reporting, training, or platform governance. * Experience supporting Air Force ...

nLeague

Configuration Manager

Mechanicsville, VA · On-site

... Database (CMDB), supporting change management, and driving continuous improvement across ... ITSM including CI class modeling and discovery tools. * Excellent analytical, problem-solving, and ...

Vir Healthway

Service now CMDB

Phoenix, AZ · On-site

$53.50 - $73.75/hr

The role also supports ITSM product ownership, cybersecurity governance, and compliance activities ... analytical, documentation, communication, and problem-solving skills.

Montefiore

ServiceNow CMDB Analyst

Odell, OR · On-site

... and ITSM teams to improve CMDB governance and operational alignment * Support governance ... Strong analytical, troubleshooting, communication, and stakeholder management skills * Ability to ...

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Itsm Cmdb Support Analyst information

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$32K

$75.3K

$135.5K

How much do itsm cmdb support analyst jobs pay per year?

As of Sep 13, 2026, the average yearly pay for itsm cmdb support analyst in the United States is $75,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $98,000.00 per year, depending on experience, location, and employer.

What is an ITSM CMDB Support Analyst?

An ITSM CMDB Support Analyst is a professional responsible for maintaining and supporting the Configuration Management Database (CMDB) within IT Service Management (ITSM) frameworks. They ensure the accuracy and integrity of configuration items and their relationships, support incident and change management processes, and help optimize IT services. Their role typically involves data analysis, troubleshooting, and collaborating with other IT teams to maintain a reliable and up-to-date CMDB, which is crucial for effective service delivery and compliance.

What are the key skills and qualifications needed to thrive as an ITSM CMDB Support Analyst?

To thrive as an ITSM CMDB Support Analyst, you need a solid understanding of IT service management principles, configuration management processes, and experience with ITIL frameworks, often supported by a relevant degree or ITIL certification. Familiarity with CMDB tools such as ServiceNow, BMC Remedy, or HP Universal CMDB and database query languages is typically required. Analytical thinking, problem-solving abilities, and effective communication are essential soft skills for success in this role. These skills ensure accurate configuration data, support efficient IT operations, and facilitate alignment between IT services and business needs.

What are some common challenges faced by ITSM CMDB Support Analysts, and how can they be addressed?

ITSM CMDB Support Analysts often encounter challenges such as maintaining data accuracy, managing integrations with other ITSM tools, and ensuring compliance with change management processes. Keeping the Configuration Management Database (CMDB) up to date requires strong attention to detail and frequent collaboration with various IT and business teams. Addressing these challenges involves implementing robust data validation procedures, automating data discovery where possible, and fostering clear communication channels with stakeholders to stay informed about infrastructure changes. Regular training and process reviews also help ensure continuous improvement and alignment with industry best practices.

What is the difference between Itsm Cmdb Support Analyst vs Itsm Incident Coordinator?

AspectItsm Cmdb Support AnalystItsm Incident Coordinator
Primary RoleManages and maintains the Configuration Management Database (CMDB), ensuring data accuracy and integrity.Coordinates and manages incident resolution processes to restore services quickly.
CertificationsITIL Foundation, CMDB-related certificationsITIL Foundation, Incident Management certifications
Work EnvironmentIT service management teams, technical supportService desk, incident management teams
Industry UsageIT service providers, large enterprisesIT service providers, large enterprises

While both roles support IT service management, the Itsm Cmdb Support Analyst focuses on maintaining the CMDB, whereas the Itsm Incident Coordinator manages incident resolution processes. Both roles often collaborate but serve distinct functions within IT operations.

What are popular job titles related to Itsm Cmdb Support Analyst jobs?

For Itsm Cmdb Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Itsm Cmdb Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $75,331 per year, or $36.2 per hour.

ITSM Configuration Management II

Boston, VA • On-site

Mindlance
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Mindlanceexternal

Full-time

Re-posted 21 days ago

Job description

Job Summary:
Mindlance is hiring an ITSM Configuration Management II to work within the IT Service Management Office. The role governs and manages ITIL Configuration Management in ServiceNow, owns CMS, CMDB, and CSDM process lifecycles, and supports the development and improvement of ITSM services, processes, standards, and documentation.
Responsibilities:
• Working in the IT Service Management Office and reporting to the ITSM Manager, the ITSM Configuration Management II is responsible for the governance and management of ITIL Configuration Management in ServiceNow, performing work associated with ITSM process analysis, design, improvement, build, test, training, quality, metrics, strategic roadmap and documentation of the IT department’s standards.
• They will define and own the ITSM ITIL Configuration Management (CMS, CMDB & CSDM) process lifecycles, applying expertise with a broad knowledge of ITIL disciplines and methodologies, leading, supporting and/or coordinating business and department projects, to develop new, or enhance existing services, lifecycles, processes, procedures, and standards.
• This role is essential in maintaining a reliable source of truth for IT services and their relationships, supporting all IT Service Management processes, and enabling informed decision-making.
Company:
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services Founded in 1999, the company is headquartered in Union, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
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About Mindlance

Sourced by ZipRecruiter

Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Union, NJ, US

Year founded

1999

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