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Itsd Jobs (NOW HIRING)

LUMA

Business Analyst - ITSD

Boise, ID · On-site

$30.91 - $33.32/hr

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS *THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.

CrowdStrike

Technology Support Specialist

Sunnyvale, CA · On-site

The ITSD Team is a key component of the CrowdStrike global team and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement ...

City of Midland

Administrative Assistant II

Midland, TX · On-site

$43K/yr

Scope of Work The Administrative Assistant plays a crucial role in maintaining the operational integrity of the ITSD department. This multifaceted position provides comprehensive administrative ...

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How much do itsd jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for itsd in the United States is $55.92, according to ZipRecruiter salary data. Most workers in this role earn between $41.11 and $63.22 per hour, depending on experience, location, and employer.

What is an ITSD professional?

ITSD stands for Information Technology Service Desk. ITSD professionals are responsible for providing technical support and assistance to users within an organization. They troubleshoot hardware, software, and network issues, manage service requests, and ensure that IT services run smoothly. ITSD staff play a critical role in maintaining business operations by resolving technical problems quickly and efficiently.

How does an ITSD professional typically collaborate with other IT departments to resolve complex technical issues?

ITSD professionals often serve as the first point of contact for technical problems and work closely with specialized teams such as network administrators, cybersecurity, or application support when issues require advanced troubleshooting. They escalate tickets, provide detailed problem descriptions, and sometimes participate in joint calls or meetings to ensure efficient resolution. Effective communication and documentation are key, as ITSD staff help bridge the gap between end-users and higher-level IT experts, ensuring smooth workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSD professional, and why are they important?

To thrive as an IT Service Desk professional, you need a solid understanding of IT troubleshooting, operating systems, and network fundamentals, often supported by a relevant degree or certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage high-pressure situations. These skills and qualifications are crucial for ensuring efficient technical support, minimizing downtime, and maintaining user satisfaction.

What is the difference between Itsd vs Network Technician?

AspectItsdNetwork Technician
Required CertificationsIT-related certifications (e.g., CompTIA A+, Network+)Networking certifications (e.g., Cisco CCNA, CompTIA Network+)
Work EnvironmentIT support, troubleshooting hardware/software issuesNetwork setup, maintenance, and troubleshooting
Industry UsageIT departments, tech support rolesTelecommunications, IT infrastructure

Itsd and Network Technician roles share similar certifications and work environments focused on IT support and network infrastructure. While Itsd may encompass broader IT support tasks, Network Technicians specifically focus on network systems. Both roles are essential in maintaining organizational IT and network operations, often overlapping in skills and responsibilities.

Is IT hard to get an IT job?

Getting an IT job can be competitive, but it often depends on the specific role, required skills, and certifications such as CompTIA or Cisco. Building relevant experience, technical knowledge, and a strong resume can improve chances of employment in the IT field.

What is a career in the IT field?

A career in the IT field involves working with computer systems, software, networks, and cybersecurity to support and improve technology infrastructure. Roles can include software development, network administration, cybersecurity, and technical support, often requiring relevant skills, certifications, and problem-solving abilities.

What cities are hiring for Itsd jobs?

Cities with the most Itsd job openings:

What states have the most Itsd jobs?

States with the most job openings for Itsd jobs include:

Itsd jobs near you
Infographic showing various Itsd job openings in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $116,315 per year, or $55.9 per hour.

Senior Information Technology Project Manager (ITSD Manager) with Security Clearance

Prism, Inc.

Arlington, VA • On-site

$150K - $151K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Job description

Senior Information Technology Project Manager (ITSD Manager) Location: DMV (Fully On-site) PRISM is seeking a Senior Information Technology Project Manager (ITSD Manager) to oversee the operations, performance, and strategic development of the Technical Operations Center (TOC) and Information Technology Service Desk (ITSD). This leadership role is responsible for managing incidents, driving continuous service improvements, and ensuring compliance with established Service Level Agreements (SLAs). The Senior ITSD Manager will serve as a senior-level subject matter expert, managing stakeholder relationships and fostering strong customer engagement while guiding IT service delivery teams. Duties & Responsibilities The Senior ITSD Manager will apply comprehensive technical and management expertise to: * Team Leadership: Oversee TOC and ITSD teams, ensuring performance, growth, and professional development. * Operational Management: Manage incidents and changes, ensuring timely and effective resolution. * Workflow Optimization: Direct Call Center operations and ticket resolution workflows in accordance with established SLAs. * Stakeholder Engagement: Foster strong customer relationships by managing internal and external stakeholder engagement. * SLA Compliance: Monitor team performance against SLAs and implement improvements to enhance service delivery. * Cross-Functional Collaboration: Lead collaboration with other service areas to align ITSD operations with organizational goals. * Escalation Management: Serve as the primary escalation point for major incidents and ensure clear communication to executive leadership. * Continuous Improvement: Identify opportunities for innovation and process optimization across the ITSD environment. Qualifications * Clearance/Suitability: Must be able to obtain and maintain a favorable suitability determination (Public Trust background investigation). * Experience: 3+ years of experience managing Information Technology Service Desk operations. * Education: Bachelor's degree in Computer Science, Information Technology, or a related field (5 years of equivalent professional experience may substitute for a degree). * Certifications (Required): * ITIL 4 Foundation or higher. * HDI Support Center Manager (HDI_SCM) certification. * Technical Knowledge: Expertise in IT service desk management, ticket resolution workflows, incident/change management, and SLA-driven operations. * Core Skills: Strong leadership, team development, and customer relationship management skills; ability to lead high-impact assignments and deliver measurable performance outcomes. * Preferred Experience: Experience supporting Federal government contracts or agencies ABOUT PRISM PRISM is devoted to modernization and innovation within the world of technology, security, and IT enterprise solutions. We are recognized for meeting performance requirements and exceeding customer expectations since 1994. Our culture is founded on relationships, opportunity, and success. Offering comprehensive benefit plans including medical, dental, vision and 401K along with our people - first approach sustains our reputation as a premier employer. PRISM is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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