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Itsd Jobs in Georgia (NOW HIRING)

DMI

Mid-Level Service Desk Analyst, Technician

Atlanta, GA · On-site

$19.75 - $27/hr

Support ITSD knowledge database updates to improve self-service and technician reference materials. Education and Years of Experience: * High School Diploma * 4+ Years of Experience in Desk-side ...

DMI

Mid-Level Service Desk Analyst, Technician

Atlanta, GA · On-site

$60K - $72K/yr

Support ITSD knowledge database updates to improve self-service and technician reference materials. Qualifications Education and Years of Experience: * High School Diploma * 4+ Years of Experience in ...

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Itsd information

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$29

$47

$79

How much do itsd jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for itsd in Georgia is $47.22, according to ZipRecruiter salary data. Most workers in this role earn between $34.71 and $53.37 per hour, depending on experience, location, and employer.

What is an ITSD professional?

ITSD stands for Information Technology Service Desk. ITSD professionals are responsible for providing technical support and assistance to users within an organization. They troubleshoot hardware, software, and network issues, manage service requests, and ensure that IT services run smoothly. ITSD staff play a critical role in maintaining business operations by resolving technical problems quickly and efficiently.

How does an ITSD professional typically collaborate with other IT departments to resolve complex technical issues?

ITSD professionals often serve as the first point of contact for technical problems and work closely with specialized teams such as network administrators, cybersecurity, or application support when issues require advanced troubleshooting. They escalate tickets, provide detailed problem descriptions, and sometimes participate in joint calls or meetings to ensure efficient resolution. Effective communication and documentation are key, as ITSD staff help bridge the gap between end-users and higher-level IT experts, ensuring smooth workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSD professional, and why are they important?

To thrive as an IT Service Desk professional, you need a solid understanding of IT troubleshooting, operating systems, and network fundamentals, often supported by a relevant degree or certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage high-pressure situations. These skills and qualifications are crucial for ensuring efficient technical support, minimizing downtime, and maintaining user satisfaction.

What is the difference between Itsd vs Network Technician?

AspectItsdNetwork Technician
Required CertificationsIT-related certifications (e.g., CompTIA A+, Network+)Networking certifications (e.g., Cisco CCNA, CompTIA Network+)
Work EnvironmentIT support, troubleshooting hardware/software issuesNetwork setup, maintenance, and troubleshooting
Industry UsageIT departments, tech support rolesTelecommunications, IT infrastructure

Itsd and Network Technician roles share similar certifications and work environments focused on IT support and network infrastructure. While Itsd may encompass broader IT support tasks, Network Technicians specifically focus on network systems. Both roles are essential in maintaining organizational IT and network operations, often overlapping in skills and responsibilities.

Is IT hard to get an IT job?

Getting an IT job can be competitive, but it often depends on the specific role, required skills, and certifications such as CompTIA or Cisco. Building relevant experience, technical knowledge, and a strong resume can improve chances of employment in the IT field.

What is a career in the IT field?

A career in the IT field involves working with computer systems, software, networks, and cybersecurity to support and improve technology infrastructure. Roles can include software development, network administration, cybersecurity, and technical support, often requiring relevant skills, certifications, and problem-solving abilities.
Itsd jobs near you
Infographic showing various Itsd job openings in Georgia as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $98,214 per year, or $47.2 per hour.

Mid-Level Service Desk Analyst, Technician

Atlanta, GA • On-site

DMI
See more jobs at DMIexternal

$60K/yr

Other

Medical, Life, Retirement

Re-posted 8 days ago

Job description

About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
DMI, LLC is seeking a Mid-level Service Desk Analyst, Technician to join us.
Duties and Responsibilities:
  • Serve as the initial point of contact for CDC personnel IT support via ServiceNow, phone, email, and chat.
  • Provide courteous, professional service by utilizing pre-approved knowledge base responses to address inquiries and requests consistently.
  • Perform initial diagnosis and troubleshooting of IT incidents, striving for immediate resolution where possible.
  • Document and track all incidents in CDC's ITSM platform (e.g., ServiceNow), including details like issue type, symptoms, and resolution notes.
  • Utilize remote control tools for incident resolution and escalate unresolved tickets per SLAs, ensuring warm handoff for seamless customer experience.
  • Monitor and maintain response time standards, such as answering calls and chats within two minutes on average monthly.
  • Support ITSD knowledge database updates to improve self-service and technician reference materials.

Qualifications
Education and Years of Experience:
  • High School Diploma
  • 4+ Years of Experience in Desk-side Support

Required and Desired Skills/Certifications:
  • ITIL Preferred

Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: No physical requirements needed for this position
Location: Atlanta, Georgia
Minimum Salary Rate
$60,000
Median Salary Rate
$72,000
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
  • Do What's Right - We lead with honesty and integrity.
  • Own the Outcome - We take responsibility and deliver.
  • Deliver for Our Customers - We are relentless about delivering value.
  • Think Bold, Act Smart - We innovate with purpose.
  • Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:
  • Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
No Agencies Please
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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