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Itil Service Transition Process Consultant Jobs

NTT DATA Services

ITIL Service Manager

Plano, TX · On-site +1

$79K - $132K/yr

Leads complex service delivery processes and associated projects * Manages service delivery ... our consulting and Industry solutions help organizations and society move confidently and ...

NTT DATA Services

ITIL Service Manager

Plano, TX · On-site +1

$79K - $132K/yr

Leads complex service delivery processes and associated projects * Manages service delivery ... our consulting and Industry solutions help organizations and society move confidently and ...

SonSoft Inc.

ITIL

Houston, TX · On-site

$51.50 - $70.75/hr

... Service Operations, and Service Transition. Responsibilities : • Candidate should be ITIL ... Company : SonSoft is an IT Staffing and consulting firm and duly organized under the laws of ...

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Itil Service Transition Process Consultant information

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How much do itil service transition process consultant jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for itil service transition process consultant in the United States is $47.35, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $66.35 per hour, depending on experience, location, and employer.

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Infographic showing various Itil Service Transition Process Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $98,480 per year, or $47.3 per hour.

Service Design & Transition Analyst

Laguna Niguel, CA • On-site

Neshent Technologies
11 - 50 employees
Learn more about Neshent Technologiesexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary

We are seeking a Service Design & Transition Analyst to support the design, governance, validation, and transition of new or changed IT services into live operations. The role will ensure services meet business and operational requirements, are fully documented, and are ready for a smooth and controlled handover to support teams.

The ideal candidate will have strong experience in IT Service Management (ITSM), ITIL, Service Design, Service Transition, Service Validation & Testing, Change Enablement, and ServiceNow.

Roles and Responsibilities
  • Support the design and transition of new and changed IT services into operational environments.
  • Ensure services meet defined business, technical, operational, and support requirements before go-live.
  • Apply ITIL v3/v4 practices across Service Design and Service Transition activities.
  • Coordinate service validation, testing, readiness assessments, and operational acceptance.
  • Develop and maintain service documentation, including Service Design Packages (SDPs), SLAs, support models, operational procedures, and transition plans.
  • Identify transition risks, dependencies, issues, and operational gaps and ensure appropriate mitigation.
  • Support change enablement and ensure changes are properly assessed and prepared for implementation.
  • Coordinate with IT operations, engineering, service owners, business stakeholders, and external partners.
  • Ensure effective knowledge transfer and operational handover to support teams.
  • Support continual service improvement and identify opportunities to improve service quality and operational efficiency.
  • Ensure transition activities are completed in accordance with established ITSM governance and processes.
Required Skills & Experience
  • 4+ years of experience in ITSM, IT Operations, Service Management, Service Design, or Service Transition.
  • Strong understanding of ITIL v3/v4 frameworks and practices.
  • Hands-on experience with:
    • Service Design
    • Service Transition
    • Service Validation & Testing
    • Change Enablement
    • Service Readiness
    • Operational Handover
  • Experience supporting or managing the transition of enterprise IT services into live operations.
  • Strong experience with ServiceNow or other ITSM platforms.
  • Experience creating and maintaining service documentation, including SLAs, SDPs, support models, transition plans, and operational procedures.
  • Strong risk identification, assessment, and mitigation skills.
  • Excellent stakeholder management and communication skills.
  • Ability to collaborate effectively with global, cross-functional teams.
  • Strong customer-service and continual-improvement mindset.
  • Ability to work effectively with internal teams, vendors, and external partners.
  • Adaptable and comfortable working in evolving IT environments.
Preferred Qualifications
  • Experience in the Financial Services industry is a plus.
  • ITIL certification is preferred.
  • Experience with enterprise-scale service transformation or complex IT transitions is advantageous.

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