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Itil Service Operation Analyst Jobs (NOW HIRING)

VELOZ IT SOLUTIONS LLC

$115K - $130K/yr

... and operational performance. This includes conducting the appropriate analysis to offer ... ITIL certification preferred What is Required (Qualifications) : * US Citizenship is required

SwiftX Inc.

Sales Operation Analyst

Eastvale, CA · On-site

1. Position Summary We are looking for an analytical and execution-focused Sales Operations ... service terms. * Sales Operations & CRM Governance: * Oversee CRM pipeline hygiene, lead ...

SwiftX Inc.

Sales Operation Analyst

Eastvale, CA · On-site

1. Position Summary We are looking for an analytical and execution-focused Sales Operations ... service terms. * Sales Operations & CRM Governance: * Oversee CRM pipeline hygiene, lead ...

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

... services for all users, to identify and resolve IT operational issues. • Provided documented ... working in ITIL Service Management organization is a plus. Additional Skills: This position ...

Namely

Senior Finance Operation Analyst

Mountain View, CA · On-site

$100K - $124K/yr

The position will be part of Global Shared Services team in Pune. Finance Operations Analyst will primarily be responsible for recording the accounting transactions for General Ledger, Capitalization ...

SmithRx

Finance Operation Analyst

San Francisco, CA · On-site

$76K - $90K/yr

... customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a ... SmithRx is looking for an exceptional Finance Operations Analyst/ Staff Accountant to join our ...

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Itil Service Operation Analyst information

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How much do itil service operation analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for itil service operation analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

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For Itil Service Operation Analyst jobs, the most frequently searched job titles are:

Infographic showing various Itil Service Operation Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Service Design & Transition Analyst

Anaheim, CA • On-site

Neshent Technologies
11 - 50 employees
Learn more about Neshent Technologiesexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary

We are seeking a Service Design & Transition Analyst to support the design, governance, validation, and transition of new or changed IT services into live operations. The role will ensure services meet business and operational requirements, are fully documented, and are ready for a smooth and controlled handover to support teams.

The ideal candidate will have strong experience in IT Service Management (ITSM), ITIL, Service Design, Service Transition, Service Validation & Testing, Change Enablement, and ServiceNow.

Roles and Responsibilities
  • Support the design and transition of new and changed IT services into operational environments.
  • Ensure services meet defined business, technical, operational, and support requirements before go-live.
  • Apply ITIL v3/v4 practices across Service Design and Service Transition activities.
  • Coordinate service validation, testing, readiness assessments, and operational acceptance.
  • Develop and maintain service documentation, including Service Design Packages (SDPs), SLAs, support models, operational procedures, and transition plans.
  • Identify transition risks, dependencies, issues, and operational gaps and ensure appropriate mitigation.
  • Support change enablement and ensure changes are properly assessed and prepared for implementation.
  • Coordinate with IT operations, engineering, service owners, business stakeholders, and external partners.
  • Ensure effective knowledge transfer and operational handover to support teams.
  • Support continual service improvement and identify opportunities to improve service quality and operational efficiency.
  • Ensure transition activities are completed in accordance with established ITSM governance and processes.
Required Skills & Experience
  • 4+ years of experience in ITSM, IT Operations, Service Management, Service Design, or Service Transition.
  • Strong understanding of ITIL v3/v4 frameworks and practices.
  • Hands-on experience with:
    • Service Design
    • Service Transition
    • Service Validation & Testing
    • Change Enablement
    • Service Readiness
    • Operational Handover
  • Experience supporting or managing the transition of enterprise IT services into live operations.
  • Strong experience with ServiceNow or other ITSM platforms.
  • Experience creating and maintaining service documentation, including SLAs, SDPs, support models, transition plans, and operational procedures.
  • Strong risk identification, assessment, and mitigation skills.
  • Excellent stakeholder management and communication skills.
  • Ability to collaborate effectively with global, cross-functional teams.
  • Strong customer-service and continual-improvement mindset.
  • Ability to work effectively with internal teams, vendors, and external partners.
  • Adaptable and comfortable working in evolving IT environments.
Preferred Qualifications
  • Experience in the Financial Services industry is a plus.
  • ITIL certification is preferred.
  • Experience with enterprise-scale service transformation or complex IT transitions is advantageous.

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