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Itil Service Management Manager Jobs (NOW HIRING)

IT Manager (Gastonia, NC)

Gastonia, NC · On-site

$86K - $106K/yr

... e support, project management, and business relationship management. The IT Manager will play a ... Experience across ITIL service support processes (Incident, Problem, Change) #LI-Onsite

Familiarity with ITIL service management practices. QUALIFICATIONS: * Must be a US Citizen. * Must be able to successfully obtain and maintain the appropriate Department of Justice (DOJ) Public Trust ...

This role supports Application Managed Service Delivery by managing ITIL-based processes, developing workflows and automations, maintaining reporting and dashboards, and driving continuous service ...

Service Management: Implement and manage ITIL-based service management processes tailored to networking and AI-driven architectures. * Performance Optimization: Leverage AI-driven insights to ...

SIAM SME

Blue Bell, PA · On-site

$70K - $90K/yr

Must Have Technical/Functional Skills • Strong expertise in SIAM frameworks and methodologies • Deep understanding of ITIL (v3 / ITIL 4) processes • Multi-vendor service management experience ...

ITIL Management * ITIL Service Delivery * IT Infrastructure Management * Meeting Facilitation * Network Security * Service Delivery * Software Development * Systems Architecture US and Puerto Rico ...

Experience working within structured IT service management environments, including alignment to ITIL practices such as Incident, Request, and Problem Management, is required. * Experience operating ...

SIAM Admin

Blue Bell, PA · On-site

$70K - $90K/yr

Must Have Technical/Functional Skills • Strong expertise in SIAM frameworks and methodologies • Deep understanding of ITIL (v3 / ITIL 4) processes • Multi-vendor service management experience ...

The Change Management Manager is part of the change management team that enables scalable ... Wellbeing support, including free counseling and referral services * Time away from work programs ...

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Itil Service Management Manager information

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How much do itil service management manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for itil service management manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

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IT Manager (Gastonia, NC)

Gastonia, NC • On-site

$86K - $106K/yr

Full-time

Posted 24 days ago


Job description

Role Summary
We are seeking a strategic and hands-on IT Manager to lead our local IT operations and ensure alignment with corporate objectives. This role is ideal for a seasoned professional with a strong background in IT service support, project management, and business relationship management. The IT Manager will play a critical role in maintaining high-performing helpdesk services, driving IT strategy, and ensuring compliance with security and licensing standards.
Main Tasks
  • Steering and managing IT systems software, hardware and databases
  • Managing the analysis, development and administration of data and voice networks as well as data processing operations
  • Managing broad technical knowledge and experience across a variety of IT areas, including infrastructure, development, operations and quality assurance
  • Steering the support for end user technology and software
  • Overseeing the conduction of cost/benefit analyses for proposed IT projects

Skills Requirements
  • Knowledge of commonly used concepts, operations, practices, and procedures within IT Service Desk operations
  • Ability to work independently as well as team player in an international environment
  • Familiar with risk management / escalation management, and managing deadlines
  • Knowledge of IT related laws
  • 10% Travel Domestically
  • 100% on-site at our Allen Plant (Gastonia, NC)
  • No sponsorhsip is offered for this role.

Education Requirements
  • Bachelor's degree in Information Technology or a related field and/or 5 years of IT Manager experience in lieu of a degree.

Experience Requirements
  • 5 years minimum relevant IT Manager work experience within field service support.
  • Experience across ITIL service support processes (Incident, Problem, Change)

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