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Itil Service Desk Project Manager Jobs (NOW HIRING)

Zachary Piper Solutions

$130K - $150K/yr

Service Desk Lead, Service Desk Manager, Help Desk Manager, Help Desk Supervisor, Technical Support Lead, Technical Support Manager, TS/SCI, Security+, ITIL Foundation, ITIL, Government IT, DoD ...

Centuria

Service Desk Manager

Alexandria, VA · On-site

Job Responsibilities: - Responsible for overall project management of complex, multi-task IT ... Job Requirements: - Holds ITIL Certification. May hold 1 or more Help Desk Institute (HDI ...

ICF

Service Desk Manager

Washington, DC · Hybrid

Apply ITIL-based service management practices across the service desk. Promote an automation-first approach using AI for predictive maintenance, intelligent routing, and proactive issue detection.

ICF

Service Desk Manager

Apply ITIL-based service management practices across the service desk. Promote an automation-first approach using AI for predictive maintenance, intelligent routing, and proactive issue detection.

hendersonco

Service Desk Supervisor

Lenexa, KS

... ITIL practices such as Incident, Request, and Problem Management, is required. * Experience ... Service Desk Operations Management: * Owns daily service desk operations, actively managing ticket ...

FlexTG

Senior Manager, Service Desk

Mesa, AZ · On-site

Strong strategic planning, organizational, and project management skills. * Experience managing ... ITIL v4 Foundation certification or higher. * ServiceNow experience. * Microsoft Certified: Azure ...

CSV-Taurean

Service Desk Lead

Alexandria, VA · On-site

This role supervises Service Desk staff, manages workload and training, and ensures incident and service request resolution through ITIL-based practices. Responsibilities * Direct daily Service Desk ...

ClifyX

LifeSciences Project Manager

Canonsburg, PA · On-site

Job Summary : ClifyX is a company seeking a LifeSciences Project Manager. The role involves ... knowledge of ITIL- Service Delivery and Service Management concepts • Should have prior IT ...

FlexTG

Senior Manager, Service Desk

Mesa, AZ · On-site

Strong strategic planning, organizational, and project management skills. * Experience managing ... ITIL v4 Foundation certification or higher. * ServiceNow experience. * Microsoft Certified: Azure ...

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Itil Service Desk Project Manager information

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$36.5K

$94.5K

$157K

How much do itil service desk project manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for itil service desk project manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Itil Service Desk Project Manager jobs?

For Itil Service Desk Project Manager jobs, the most frequently searched job titles are:

Infographic showing various Itil Service Desk Project Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

Service Desk Lead

On-site

Zachary Piper Solutions
IT Services • 51 - 200 employees
Learn more about Zachary Piper Solutionsexternal

$130K - $150K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Zachary Piper Solutions is seeking a Service Desk Lead to support a long-term government technology program focused on secure and reliable IT service desk operations. The Service Desk Lead role is ideal for an experienced technical support professional with leadership experience, strong customer service skills, and a background supporting mission-critical government environments. This position will be onsite in Newington, VA and requires a TS/SCI clearance!

Responsibilities of the Service Desk Lead:
  • Lead, mentor, and manage a team of Service Desk technicians supporting daily operations.
  • Manage Service Desk personnel schedules and workload distribution.
  • Review, prioritize, and oversee customer incident and service request tickets.
  • Coordinate with technical teams and functional work centers to resolve issues efficiently.
  • Monitor service desk performance and ensure adherence to service standards and SLAs.
  • Escalate complex technical issues when required and drive resolution efforts.
  • Prepare operational reports, service metrics, status updates, and leadership briefings.
  • Maintain accurate documentation and reporting of incidents, requests, and operational activities.
  • Ensure customers receive timely, effective, and high-quality support.
  • Support a fast-paced, mission-focused environment while maintaining operational excellence.
Qualifications of the Service Desk Lead:
  • Active TS/SCI clearance required.
  • 5+ years of IT support, Service Desk, or related technical experience.
  • Previous experience leading or supervising technical support teams preferred.
  • CompTIA Security+ certification required.
  • ITIL Foundation certification required.
  • Strong communication and customer service skills.
  • Excellent documentation, reporting, and briefing capabilities.
  • Proven troubleshooting and problem-solving experience.
  • Experience working in collaborative team environments.
  • Technical degree, formal technical training, or relevant industry certifications.
  • Experience supporting government or DoD environments preferred.
  • Cisco Certified Network Associate (CCNA) certification preferred.
Compensation for the Service Desk Lead includes:
  • Salary range: $130,000 - $150,000
  • Comprehensive benefits package including medical, dental, vision, 401(k), and PTO

This job opens for applications on 09/03/2026. Applications for this job will be accepted for at least 30 days from the posting date.

#LI-MM1 #LI-ONSITE

Keywords:

Service Desk Lead, Service Desk Manager, Help Desk Manager, Help Desk Supervisor, Technical Support Lead, Technical Support Manager, TS/SCI, Security+, ITIL Foundation, ITIL, Government IT, DoD, Department of Defense, Service Desk Operations, Incident Management, Ticket Management, Customer Support, Technical Operations, Team Leadership, IT Support, Desktop Support, Operational Reporting, Leadership Briefings, CCNA, Network Support, Government Clearance Jobs, Mission Critical Support, Service Management, Secure Environment, Technical Team Lead, IT Operations Manager, Clearance Jobs, Federal IT Support

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