Itil Practice Manager Jobs (NOW HIRING)

Why Ryan?

• Hybrid Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

• Benefits Eligibility Effective Day One

• 401K with Employer Match

• Tuition Reimbursement After One Year of Service

• Fertility Assistance Program

• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

Duties and responsibilities, as they align to Ryan's Key Results

People:

• Leads the IT Asset Management team as a core ESM capability, fostering collaboration across global IT and business teams.
• Provides guidance, standards, and enablement to regional support teams and asset specialists.
• Promotes a culture of accountability, data quality, and continual improvement consistent with ITIL practices.

Client:

• Ensures enterprise-wide visibility into IT assets supporting Ryan's business services.
• Acts as the escalation point for asset-related issues impacting service delivery, audits, or financial reporting.
• Partners with stakeholders to ensure asset data supports incident, change, and service request workflows within Ivanti.

Value:

• Establishes and matures IT Asset Management as a value-driven practice, enabling informed decision-making, lifecycle optimization, and cost control.
• Strengthens audit readiness, CMDB integrity, and compliance posture.
• Supports Ryan's global growth by delivering scalable, standardized asset processes across regions.

Education and Experience:

• Bachelor's degree in Information Technology, Business Administration, or a related field preferred.
• 4 to 6 years of progressive experience in IT Asset Management, CMDB, or lifecycle governance within a global enterprise environment.

Computer Skills:

• Strong skills in Microsoft Office 365, especially Microsoft Excel, Access, and Outlook.
• Strong knowledge of ITIL practices, with emphasis on IT Asset Management, Configuration Management, and Service Value System concepts.

Required Skills:

• Demonstrated experience administering and operating enterprise asset management platforms, including Ivanti Neurons. Proven ability to analyze asset data, identify trends, and support decision making across IT, Finance, Procurement, and Security.
• Strong written and verbal communication skills, with the ability to operate effectively in a global, matrixed organization.

Certificates and Licenses:

• I ITIL Foundation certification required. ITIL Practice Manager or other advanced ITIL certifications preferred. Certified IT Asset Manager (CITAM), Certified Software Asset Manager (CSAM), or equivalent certifications strongly preferred.
• Ivanti Neurons and Ivanti Asset Management certifications are a plus.

Supervisory Responsibilities:

This position provides functional leadership and governance over enterprise asset management activities. The Asset Manager has one direct report, an IT Asset Management Specialist, and provides day-to-day guidance, prioritization, and oversight of asset management operations.

Compensation Pay Transparency:

• For certain California based roles, the base salary hiring range for this position is $136,000.00 - $186,780.00
• For other California based roles, the base salary hiring range for this position is $125,000.00 - $171,270.00
• For Colorado based roles, the base salary hiring range for this position is $119,000.00 - $163,460.00
• For Illinois based roles, the base salary hiring range for this position is $125,000.00 - $171,270.00
• For other Illinois based roles, the base salary hiring range for this position is $119,000.00 - $163,460.00
• For Maryland based roles, the base salary hiring range for this position is $119,000.00 - $163,460.00
• For Massachusetts based roles, the base salary hiring range for this position is $125,000.00 - $171,270.00
• For other Massachusetts based roles, the base salary hiring range for this position is $119,000.00 - $163,460.00
• For New Jersey based roles, the base salary hiring range for this position is $136,000.00 - $186,780.00
• For New York based roles, the base salary hiring range for this position is $136,000.00 - $186,780.00
• For other New York based roles, the base salary hiring range for this position is $114,000.00 - $155,650.00
• For Washington based roles, the base salary hiring range for this position is $125,000.00 - $171,270.00

Equal Opportunity Employer: disability/veteran

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