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Itil Practice Manager Jobs (NOW HIRING)

Ryan, LLC

Asset Manager, IT Asset Management

Buffalo, NY · On-site

$136K - $186K/yr

I ITIL Foundation certification required. ITIL Practice Manager or other advanced ITIL ... certifications preferred. Certified IT Asset Manager (CITAM), Certified Software Asset Manager ...

Ryan, LLC

Asset Manager, IT Asset Management

Orlando, FL · On-site

$136K - $186K/yr

I ITIL Foundation certification required. ITIL Practice Manager or other advanced ITIL ... certifications preferred. Certified IT Asset Manager (CITAM), Certified Software Asset Manager ...

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Itil Practice Manager information

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How much do itil practice manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for itil practice manager in the United States is $72,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $79,000.00 per year, depending on experience, location, and employer.

What is an ITIL Practice Manager?

An ITIL Practice Manager is a professional responsible for implementing, managing, and improving ITIL (Information Technology Infrastructure Library) practices within an organization. They oversee the adoption of ITIL frameworks to ensure that IT services align with business needs, drive efficiency, and support service delivery. This role involves coordinating teams, monitoring key performance indicators, and ensuring compliance with ITIL best practices. ITIL Practice Managers often act as a bridge between IT teams and business stakeholders, fostering continuous improvement and effective service management.

What are the key skills and qualifications needed to thrive as an ITIL Practice Manager?

To thrive as an ITIL Practice Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, along with relevant experience in process optimization and leadership. Proficiency in ITSM tools (such as ServiceNow or BMC Remedy), and ITIL certifications (like ITIL Foundation or Intermediate) are typically required. Strong communication, problem-solving, and stakeholder management skills enable you to drive change and foster collaboration across IT and business units. These skills and qualifications are crucial for ensuring effective service delivery, continual improvement, and alignment of IT services with organizational goals.

How does an ITIL Practice Manager typically collaborate with other departments to drive service improvement initiatives?

An ITIL Practice Manager frequently works cross-functionally with IT support teams, business units, and executive leadership to identify areas for service improvement and implement best practices. This role often involves facilitating workshops, coordinating with process owners, and ensuring alignment between IT services and business objectives. Regular communication and collaboration are key to driving continuous service improvements and fostering a culture of accountability within the organization. By bridging gaps between technical teams and stakeholders, the ITIL Practice Manager helps deliver measurable enhancements in service quality and efficiency.

What are popular job titles related to Itil Practice Manager jobs?

For Itil Practice Manager jobs, the most frequently searched job titles are:

Infographic showing various Itil Practice Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $72,006 per year, or $34.6 per hour.

Asset Manager, IT Asset Management

Pittsburgh, PA • On-site

Ryan, LLC
See more jobs at Ryan, LLCexternal

$136K - $186K/yr

Full-time

Retirement, PTO

Posted 4 days ago

Job description

Why Ryan?

  • Hybrid Work Options

  • Award-Winning Culture

  • Generous Personal Time Off (PTO) Benefits

  • 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

  • Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

  • Benefits Eligibility Effective Day One

  • 401K with Employer Match

  • Tuition Reimbursement After One Year of Service

  • Fertility Assistance Program

  • Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Asset Manager is responsible for establishing, governing, and continuously improving Ryan's enterprise IT Asset Management practice in alignment with ITIL and Enterprise Service Management (ESM) principles. This role owns the full lifecycle of hardware and software assets across Ryan's global footprint, ensuring accurate data, financial transparency, audit readiness, and effective support of business services. The Asset Manager partners closely with IT, Finance, Procurement, Cybersecurity, and ESM teams to maximize the value of technology investments while reducing operational and compliance risk.

Duties and responsibilities, as they align to Ryan's Key Results

People:

  • Leads the IT Asset Management team as a core ESM capability, fostering collaboration across global IT and business teams.
  • Provides guidance, standards, and enablement to regional support teams and asset specialists.
  • Promotes a culture of accountability, data quality, and continual improvement consistent with ITIL practices.

Client:

  • Ensures enterprise-wide visibility into IT assets supporting Ryan's business services.
  • Acts as the escalation point for asset-related issues impacting service delivery, audits, or financial reporting.
  • Partners with stakeholders to ensure asset data supports incident, change, and service request workflows within Ivanti.

Value:

  • Establishes and matures IT Asset Management as a value-driven practice, enabling informed decision-making, lifecycle optimization, and cost control.
  • Strengthens audit readiness, CMDB integrity, and compliance posture.
  • Supports Ryan's global growth by delivering scalable, standardized asset processes across regions.

Education and Experience:

  • Bachelor's degree in Information Technology, Business Administration, or a related field preferred.
  • 4 to 6 years of progressive experience in IT Asset Management, CMDB, or lifecycle governance within a global enterprise environment.

Computer Skills:

  • Strong skills in Microsoft Office 365, especially Microsoft Excel, Access, and Outlook.
  • Strong knowledge of ITIL practices, with emphasis on IT Asset Management, Configuration Management, and Service Value System concepts.

Required Skills:

  • Demonstrated experience administering and operating enterprise asset management platforms, including Ivanti Neurons. Proven ability to analyze asset data, identify trends, and support decision making across IT, Finance, Procurement, and Security.
  • Strong written and verbal communication skills, with the ability to operate effectively in a global, matrixed organization.

Certificates and Licenses:

  • I ITIL Foundation certification required. ITIL Practice Manager or other advanced ITIL certifications preferred. Certified IT Asset Manager (CITAM), Certified Software Asset Manager (CSAM), or equivalent certifications strongly preferred.
  • Ivanti Neurons and Ivanti Asset Management certifications are a plus.

Supervisory Responsibilities:

This position provides functional leadership and governance over enterprise asset management activities. The Asset Manager has one direct report, an IT Asset Management Specialist, and provides day-to-day guidance, prioritization, and oversight of asset management operations.

Compensation Pay Transparency:

  • For certain California based roles, the base salary hiring range for this position is $136,000.00 - $186,780.00
  • For other California based roles, the base salary hiring range for this position is $125,000.00 - $171,270.00
  • For Colorado based roles, the base salary hiring range for this position is $119,000.00 - $163,460.00
  • For Illinois based roles, the base salary hiring range for this position is $125,000.00 - $171,270.00
  • For other Illinois based roles, the base salary hiring range for this position is $119,000.00 - $163,460.00
  • For Maryland based roles, the base salary hiring range for this position is $119,000.00 - $163,460.00
  • For Massachusetts based roles, the base salary hiring range for this position is $125,000.00 - $171,270.00
  • For other Massachusetts based roles, the base salary hiring range for this position is $119,000.00 - $163,460.00
  • For New Jersey based roles, the base salary hiring range for this position is $136,000.00 - $186,780.00
  • For New York based roles, the base salary hiring range for this position is $136,000.00 - $186,780.00
  • For other New York based roles, the base salary hiring range for this position is $114,000.00 - $155,650.00
  • For Washington based roles, the base salary hiring range for this position is $125,000.00 - $171,270.00

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