The Senior Quality Assurance Manager manages multiple new or existing organization process ... CMMI trained, A certified lead auditor (ISO), An appraisal team member • Familiarity with ITIL ...
The Senior Quality Assurance Manager manages multiple new or existing organization process ... CMMI trained, A certified lead auditor (ISO), An appraisal team member • Familiarity with ITIL ...
The Senior Quality Assurance Manager is responsible for managing program and project managers to ... CMMI trained, A certified lead auditor (ISO), An appraisal team member • Familiarity with ITIL ...
The Senior Quality Assurance Manager is responsible for managing program and project managers to ... CMMI trained, A certified lead auditor (ISO), An appraisal team member • Familiarity with ITIL ...
Program Manager II - IT Service Desk
Ashland, VA · On-site
$150K - $170K/yr
Ensure service delivery follows ITIL and HDI standards and best practices . * Monitor quality, performance metrics, AQLs, operational events, and corrective actions. * Oversee knowledge management ...
Posted today
Quick apply
Program Manager II - IT Service Desk
Ashland, VA · On-site
$150K - $170K/yr
Ensure service delivery follows ITIL and HDI standards and best practices . * Monitor quality, performance metrics, AQLs, operational events, and corrective actions. * Oversee knowledge management ...
Posted today
Program Manager
$117K - $195K/yr
Current ITIL v4 Foundation certification or higher (must obtain ITIL v5 Foundation before being proposed) * Minimum 5 years of IT program management experience, including responsibility for delivery ...
Program Manager
$117K - $195K/yr
Current ITIL v4 Foundation certification or higher (must obtain ITIL v5 Foundation before being proposed) * Minimum 5 years of IT program management experience, including responsibility for delivery ...
Program Manager
Arlington, VA · On-site
$117K - $195K/yr
Current ITIL v4 Foundation certification or higher (must obtain ITIL v5 Foundation before being proposed) * Minimum 5 years of IT program management experience, including responsibility for delivery ...
Program Manager
Arlington, VA · On-site
$117K - $195K/yr
Current ITIL v4 Foundation certification or higher (must obtain ITIL v5 Foundation before being proposed) * Minimum 5 years of IT program management experience, including responsibility for delivery ...
Program Manager II - IT Service Desk
$150K - $170K/yr
Ensure service delivery follows ITIL and HDI standards and best practices . * Monitor quality, performance metrics, AQLs, operational events, and corrective actions. * Oversee knowledge management ...
Posted today
Quick apply
Program Manager II - IT Service Desk
$150K - $170K/yr
Ensure service delivery follows ITIL and HDI standards and best practices . * Monitor quality, performance metrics, AQLs, operational events, and corrective actions. * Oversee knowledge management ...
Posted today
Program Manager
Arlington, VA · On-site
$117K - $195K/yr
Current ITIL v4 Foundation certification or higher (must obtain ITIL v5 Foundation before being proposed) * Minimum 5 years of IT program management experience, including responsibility for delivery ...
Program Manager
Arlington, VA · On-site
$117K - $195K/yr
Current ITIL v4 Foundation certification or higher (must obtain ITIL v5 Foundation before being proposed) * Minimum 5 years of IT program management experience, including responsibility for delivery ...
Sales Manager
Reston, VA · On-site
We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 ... Sales/Account Manager Location: Reston, VA Start Date: ASAP Responsibilities: As a Sales/Account ...
Sales Manager
Reston, VA · On-site
We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 ... Sales/Account Manager Location: Reston, VA Start Date: ASAP Responsibilities: As a Sales/Account ...
Change Manager
Manassas, VA · On-site
Own and execute the Change Management process in alignment with ITIL best practices. * Review, assess, and validate all submitted Requests for Change (RFCs) for completeness, risk, impact, and ...
Change Manager
Manassas, VA · On-site
Own and execute the Change Management process in alignment with ITIL best practices. * Review, assess, and validate all submitted Requests for Change (RFCs) for completeness, risk, impact, and ...
We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 ... Richmond, VA * Experience of executing/managing Sail Point Identity Access management ...
We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 ... Richmond, VA * Experience of executing/managing Sail Point Identity Access management ...
Configuration Manager
Sterling, VA · On-site
... ITIL framework and configuration management principles • Experience with configuration management tools • Familiarity with version control systems • Excellent problem-solving and analytical ...
Configuration Manager
Sterling, VA · On-site
... ITIL framework and configuration management principles • Experience with configuration management tools • Familiarity with version control systems • Excellent problem-solving and analytical ...
Deputy Program Manager
Arlington, VA · On-site
$150 - $175/hr
Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition, Operations, and Continual Service Improvement; activelyparticipatein CAB/TRB/ECAB and service reviews.
New
Deputy Program Manager
Arlington, VA · On-site
$150 - $175/hr
Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition, Operations, and Continual Service Improvement; activelyparticipatein CAB/TRB/ECAB and service reviews.
New
Deputy Program Manager
Arlington, VA · On-site
$133K/yr
Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition, Operations, and Continual Service Improvement; actively participate in CAB/TRB/ECAB and service reviews ...
Deputy Program Manager
Arlington, VA · On-site
$133K/yr
Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition, Operations, and Continual Service Improvement; actively participate in CAB/TRB/ECAB and service reviews ...
Deputy Program Manager
Arlington, VA · On-site
$150K - $175K/yr
Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition, Operations, and Continual Service Improvement; actively participate in CAB/TRB/ECAB and service reviews ...
Deputy Program Manager
Arlington, VA · On-site
$150K - $175K/yr
Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition, Operations, and Continual Service Improvement; actively participate in CAB/TRB/ECAB and service reviews ...
Quality Assurance Manager
Mclean, VA · On-site
Ensure alignment with frameworks such as ISO, ITIL, CMMI, and Agile methodologies Minimum ... Demonstrated experience managing SLAs, quality policies, procedures, and processes * Experience ...
Quick apply
Quality Assurance Manager
Mclean, VA · On-site
Ensure alignment with frameworks such as ISO, ITIL, CMMI, and Agile methodologies Minimum ... Demonstrated experience managing SLAs, quality policies, procedures, and processes * Experience ...
Deputy Program Manager
$150K - $175K/yr
Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition, Operations, and Continual Service Improvement; actively participate in CAB/TRB/ECAB and service reviews ...
Deputy Program Manager
$150K - $175K/yr
Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition, Operations, and Continual Service Improvement; actively participate in CAB/TRB/ECAB and service reviews ...
Deputy Program Manager
Arlington, VA · On-site
$150 - $175/hr
Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition, Operations, and Continual Service Improvement; activelyparticipatein CAB/TRB/ECAB and service reviews.
Deputy Program Manager
Arlington, VA · On-site
$150 - $175/hr
Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition, Operations, and Continual Service Improvement; activelyparticipatein CAB/TRB/ECAB and service reviews.
Deputy Program Manager
Arlington, VA · On-site
$133K/yr
Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition, Operations, and Continual Service Improvement; actively participate in CAB/TRB/ECAB and service reviews ...
Deputy Program Manager
Arlington, VA · On-site
$133K/yr
Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition, Operations, and Continual Service Improvement; actively participate in CAB/TRB/ECAB and service reviews ...
... ITSM Manager, the ITSM Configuration Management II is responsible for the governance and management of ITIL Configuration Management in ServiceNow, performing work associated with ITSM process ...
... ITSM Manager, the ITSM Configuration Management II is responsible for the governance and management of ITIL Configuration Management in ServiceNow, performing work associated with ITSM process ...
Service Desk Manager
Newington, VA · On-site
$127K - $172K/yr
As a Service Desk Manager you will help ensure today is safe and tomorrow is smarter. Our work ... Sec+, ITIL Security Clearance Level: TS/SCI Required Skills and Abilities: Documentation, Problem ...
Service Desk Manager
Newington, VA · On-site
$127K - $172K/yr
As a Service Desk Manager you will help ensure today is safe and tomorrow is smarter. Our work ... Sec+, ITIL Security Clearance Level: TS/SCI Required Skills and Abilities: Documentation, Problem ...
Itil Manager information
See Virginia salary details
$27.2K - $37.5K
3% of jobs
$37.5K - $47.7K
5% of jobs
$47.7K - $58K
5% of jobs
$58K - $68.3K
4% of jobs
$75.2K is the 25th percentile. Wages below this are outliers.
$68.3K - $78.5K
11% of jobs
$78.5K - $88.8K
7% of jobs
$88.8K - $99K
4% of jobs
$99K - $109.3K
8% of jobs
The median wage is $110.4K / yr.
$109.3K - $119.5K
15% of jobs
$119.5K - $129.8K
4% of jobs
$132.2K is the 75th percentile. Wages above this are outliers.
$129.8K - $140K
33% of jobs
$27.2K
$105.1K
$140K
How much do itil manager jobs pay per year?
As of Sep 4, 2026, the average yearly pay for itil manager in Virginia is $105,106.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,829.00 and $135,181.00 per year, depending on experience, location, and employer.
What is an ITIL manager?
ITIL Managers are professionals responsible for overseeing the implementation and management of ITIL (Information Technology Infrastructure Library) processes within an organization. They ensure that IT services are delivered effectively by aligning IT service management practices with the needs of the business. Their duties typically include designing, monitoring, and optimizing ITIL processes such as incident, problem, and change management. ITIL Managers also lead teams, train staff, and ensure compliance with ITIL best practices to improve service quality. They play a key role in driving continuous improvement in IT service delivery.
How does an ITIL manager typically collaborate with other departments to ensure service delivery aligns with business objectives?
An ITIL Manager works closely with various departments such as IT operations, development, and business units to ensure IT services effectively support organizational goals. This often involves regular meetings with stakeholders to gather requirements, review service performance, and coordinate process improvements. By facilitating communication between technical teams and business leaders, the ITIL Manager helps ensure that service delivery is both efficient and aligned with strategic objectives. This collaborative approach is essential for maintaining high service quality and fostering a culture of continuous improvement.
What are the key skills and qualifications needed to thrive as an ITIL manager, and why are they important?
To thrive as an ITIL Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, supported by relevant certifications like ITIL Foundation or Intermediate. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is typically required to manage and optimize service delivery processes. Strong leadership, problem-solving, and communication skills help drive process improvements and foster collaboration across IT teams. These competencies ensure that IT services align with business goals, deliver value, and maintain high levels of customer satisfaction.
What is the difference between Itil Manager vs Service Delivery Manager?
| Aspect | Itil Manager | Service Delivery Manager |
|---|---|---|
| Certifications | ITIL certifications, such as ITIL Foundation or Expert | ITIL certifications often preferred; certifications in service management or project management (e.g., PMP) are common |
| Work Environment | Focuses on IT service management processes, frameworks, and improving IT services | Oversees end-to-end service delivery, including customer satisfaction and operational performance |
| Industry Usage | Primarily in IT and technology sectors | Used across various industries including IT, telecom, and service-based sectors |
The Itil Manager specializes in managing IT service management processes based on ITIL frameworks, ensuring efficient IT operations. The Service Delivery Manager has a broader focus on overall service delivery, customer satisfaction, and operational performance across multiple functions. While both roles require ITIL knowledge, the Itil Manager is more process-oriented, whereas the Service Delivery Manager emphasizes service quality and client relationships.
What are the most commonly searched types of Itil jobs in Virginia?
The most popular types of Itil jobs in Virginia are:
What cities in Virginia are hiring for Itil Manager jobs?
Cities in Virginia with the most Itil Manager job openings:
TekSynap rating
8.1
Based on 5 frontline employees who took The Breakroom Quiz
62nd of 226 rated it services
Job description
Job Summary:
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. The Senior Quality Assurance Manager manages multiple new or existing organization process improvement initiatives based on company strategic plans.
Responsibilities:
• Manages program, project managers, and respective teams to implement organizational processes and best practices.
• Requires an expertise in managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process improvement initiatives.
• Must be able to implement and maintain ISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs from ground up.
• Must be able to implement and maintain a Customer Satisfaction Program; regularly meets with customers and obtains feedback via face-to-face meetings and/or online customer satisfaction surveys.
• Performs SWOTs as appropriate.
• Manages the performance of project evaluations, gap analyses, audits, and action plans. Responsible for company process improvement initiatives; back-office support (finance, HR, recruiting, etc.), services (ISO, ITIL, CMMI-SVC Level 3), and development projects (CMMI-DEV Level 3).
• Manages the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts.
• Performs management functions such as: planning/scheduling, training and mentorship to personnel, ensuring proper resourcing, and status reporting to senior management for all process improvement, QA, and customer satisfaction activities.
Qualifications:
Required:
• Active TS/SCI + CI Poly clearance
• BS, 10-12 years of relevant experience; MS, 8-10 years; PhD, 5-7 years
• Experience operating within ISO and/or CMMI environments: CMMI trained, A certified lead auditor (ISO), An appraisal team member
• Familiarity with ITIL service management
Preferred:
• ITIL 4 Foundation or PMP
Company:
TekSynap is a well planned information management environment that offers to meet the business needs of Local Government customers. Founded in 2008, the company is headquartered in Reston, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. The Senior Quality Assurance Manager manages multiple new or existing organization process improvement initiatives based on company strategic plans.
Responsibilities:
• Manages program, project managers, and respective teams to implement organizational processes and best practices.
• Requires an expertise in managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process improvement initiatives.
• Must be able to implement and maintain ISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs from ground up.
• Must be able to implement and maintain a Customer Satisfaction Program; regularly meets with customers and obtains feedback via face-to-face meetings and/or online customer satisfaction surveys.
• Performs SWOTs as appropriate.
• Manages the performance of project evaluations, gap analyses, audits, and action plans. Responsible for company process improvement initiatives; back-office support (finance, HR, recruiting, etc.), services (ISO, ITIL, CMMI-SVC Level 3), and development projects (CMMI-DEV Level 3).
• Manages the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts.
• Performs management functions such as: planning/scheduling, training and mentorship to personnel, ensuring proper resourcing, and status reporting to senior management for all process improvement, QA, and customer satisfaction activities.
Qualifications:
Required:
• Active TS/SCI + CI Poly clearance
• BS, 10-12 years of relevant experience; MS, 8-10 years; PhD, 5-7 years
• Experience operating within ISO and/or CMMI environments: CMMI trained, A certified lead auditor (ISO), An appraisal team member
• Familiarity with ITIL service management
Preferred:
• ITIL 4 Foundation or PMP
Company:
TekSynap is a well planned information management environment that offers to meet the business needs of Local Government customers. Founded in 2008, the company is headquartered in Reston, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About TekSynap
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Reston, VA, US