Title: • ITIL Manager Location: • Reston, Virginia (ON-SITE) Clearance Required: • Top Secret/SCI Certification Required: • ITILv4 Years of Experience Required: • 8 - 12 years of prior ...
Title: • ITIL Manager Location: • Reston, Virginia (ON-SITE) Clearance Required: • Top Secret/SCI Certification Required: • ITILv4 Years of Experience Required: • 8 - 12 years of prior ...
The role requires strong ITIL discipline, hands-on leadership, and a track record of managing incident, problem, and knowledge management. #J-18808-Ljbffr
The role requires strong ITIL discipline, hands-on leadership, and a track record of managing incident, problem, and knowledge management. #J-18808-Ljbffr
The role requires strong ITIL discipline, hands-on leadership, and a track record of managing incident, problem, and knowledge management. #J-18808-Ljbffr
The role requires strong ITIL discipline, hands-on leadership, and a track record of managing incident, problem, and knowledge management. #J-18808-Ljbffr
Assess the design and maturity of ITIL-aligned processes, including incident, problem, change, and release management, and how they are practiced in day-to-day operations * Evaluate monitoring and ...
Assess the design and maturity of ITIL-aligned processes, including incident, problem, change, and release management, and how they are practiced in day-to-day operations * Evaluate monitoring and ...
You will govern incident lifecycle, queue management, SLA tracking, and ITIL-compliant processes across the organization. The role includes SOP development, capacity planning, trend analysis, and ...
You will govern incident lifecycle, queue management, SLA tracking, and ITIL-compliant processes across the organization. The role includes SOP development, capacity planning, trend analysis, and ...
You will govern incident lifecycle, queue management, SLA tracking, and ITIL-compliant processes across the organization. The role includes SOP development, capacity planning, trend analysis, and ...
You will govern incident lifecycle, queue management, SLA tracking, and ITIL-compliant processes across the organization. The role includes SOP development, capacity planning, trend analysis, and ...
Program Manager
Arlington, VA · On-site
$113K - $237K/yr
ITIL Expert or ITIL Managing Professional certification. * Experience leading cloud migration, DevSecOps, and enterprise modernization programs. * Master's degree. What You Can Expect: A culture of ...
Program Manager
Arlington, VA · On-site
$113K - $237K/yr
ITIL Expert or ITIL Managing Professional certification. * Experience leading cloud migration, DevSecOps, and enterprise modernization programs. * Master's degree. What You Can Expect: A culture of ...
IV&V Analyst - Readiness Assessment & ITIL
Mclean, VA · On-site +1
... ITIL and production support best practices. As an IV&V Analyst, You Will: * Execute detailed ... Solid understanding of ITILbased service management, particularly incident, problem, change ...
IV&V Analyst - Readiness Assessment & ITIL
Mclean, VA · On-site +1
... ITIL and production support best practices. As an IV&V Analyst, You Will: * Execute detailed ... Solid understanding of ITILbased service management, particularly incident, problem, change ...
Program Manager with Security Clearance
Arlington, VA · On-site
$113K - $237K/yr
ITIL Expert or ITIL Managing Professional certification. * Experience leading cloud migration, DevSecOps, and enterprise modernization programs. * Master's degree. - What You Can Expect: A culture of ...
Program Manager with Security Clearance
Arlington, VA · On-site
$113K - $237K/yr
ITIL Expert or ITIL Managing Professional certification. * Experience leading cloud migration, DevSecOps, and enterprise modernization programs. * Master's degree. - What You Can Expect: A culture of ...
Configuration Manager
Mechanicsville, VA · On-site
Onsite from day 1 Seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously ...
Quick apply
Configuration Manager
Mechanicsville, VA · On-site
Onsite from day 1 Seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously ...
Configuration Manager
Mechanicsville, VA · On-site
VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously improving ...
Quick apply
Configuration Manager
Mechanicsville, VA · On-site
VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously improving ...
Strong understanding of ITIL principles, service management best practices, root cause analysis, problem management, and continual service improvement.Experience supporting Federal Government, healt ...
New
Strong understanding of ITIL principles, service management best practices, root cause analysis, problem management, and continual service improvement.Experience supporting Federal Government, healt ...
New
Strong understanding of ITIL principles, service management best practices, root cause analysis, problem management, and continual service improvement. * Experience supporting Federal Government ...
Strong understanding of ITIL principles, service management best practices, root cause analysis, problem management, and continual service improvement. * Experience supporting Federal Government ...
VDOT Configuration Manager (Hybrid Richmond)
Richmond, VA · On-site
$65 - $70/hr
VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously improving ...
VDOT Configuration Manager (Hybrid Richmond)
Richmond, VA · On-site
$65 - $70/hr
VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously improving ...
IT Specialist (PLCYPLN)
Alexandria, VA · On-site
$121K/yr
Broad and in-depth knowledge of ITIL Management Practices including the use of ITSM ticketing systems (e.g. ServiceNow) to achieve those best practices * Prior experience developing and executing ...
IT Specialist (PLCYPLN)
Alexandria, VA · On-site
$121K/yr
Broad and in-depth knowledge of ITIL Management Practices including the use of ITSM ticketing systems (e.g. ServiceNow) to achieve those best practices * Prior experience developing and executing ...
ITSM Change Manager
$89K - $110K/yr
The role requires a strong understanding of ITIL processes, excellent communication skills, and the ability to work collaboratively in a global environment. Key Responsibilities Change Management ...
Quick apply
ITSM Change Manager
$89K - $110K/yr
The role requires a strong understanding of ITIL processes, excellent communication skills, and the ability to work collaboratively in a global environment. Key Responsibilities Change Management ...
ITSM Change Manager
Glen Allen, VA · On-site
The Change Manager will be responsible for overseeing, managing, and improving the IT Change ... The ideal candidate will have a strong understanding of ITIL processes, excellent communication ...
ITSM Change Manager
Glen Allen, VA · On-site
The Change Manager will be responsible for overseeing, managing, and improving the IT Change ... The ideal candidate will have a strong understanding of ITIL processes, excellent communication ...
Manager, Service Desk
Herndon, VA · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Manager, Service Desk
Herndon, VA · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
Manager, Service Desk
Arlington, VA · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
New
Manager, Service Desk
Arlington, VA · On-site
The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...
New
Risk Manager
Mclean, VA · On-site
$55 - $60/hr
ITIL experience is desired. About the Job As a Risk Manager you will lead a team on cybersecurity consulting engagements responsible for managing, controlling, and mitigating client's risk management ...
Quick apply
Risk Manager
Mclean, VA · On-site
$55 - $60/hr
ITIL experience is desired. About the Job As a Risk Manager you will lead a team on cybersecurity consulting engagements responsible for managing, controlling, and mitigating client's risk management ...
Itil Manager information
See Virginia salary details
$27.2K - $37.5K
3% of jobs
$37.5K - $47.7K
5% of jobs
$47.7K - $58K
5% of jobs
$58K - $68.3K
4% of jobs
$75.2K is the 25th percentile. Wages below this are outliers.
$68.3K - $78.5K
11% of jobs
$78.5K - $88.8K
7% of jobs
$88.8K - $99K
4% of jobs
$99K - $109.3K
8% of jobs
The median wage is $110.4K / yr.
$109.3K - $119.5K
15% of jobs
$119.5K - $129.8K
4% of jobs
$132.2K is the 75th percentile. Wages above this are outliers.
$129.8K - $140K
33% of jobs
$27.2K
$105.1K
$140K
How much do itil manager jobs pay per year?
As of Aug 29, 2026, the average yearly pay for itil manager in Virginia is $105,106.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,829.00 and $135,181.00 per year, depending on experience, location, and employer.
What is an ITIL manager?
ITIL Managers are professionals responsible for overseeing the implementation and management of ITIL (Information Technology Infrastructure Library) processes within an organization. They ensure that IT services are delivered effectively by aligning IT service management practices with the needs of the business. Their duties typically include designing, monitoring, and optimizing ITIL processes such as incident, problem, and change management. ITIL Managers also lead teams, train staff, and ensure compliance with ITIL best practices to improve service quality. They play a key role in driving continuous improvement in IT service delivery.
How does an ITIL manager typically collaborate with other departments to ensure service delivery aligns with business objectives?
An ITIL Manager works closely with various departments such as IT operations, development, and business units to ensure IT services effectively support organizational goals. This often involves regular meetings with stakeholders to gather requirements, review service performance, and coordinate process improvements. By facilitating communication between technical teams and business leaders, the ITIL Manager helps ensure that service delivery is both efficient and aligned with strategic objectives. This collaborative approach is essential for maintaining high service quality and fostering a culture of continuous improvement.
What are the key skills and qualifications needed to thrive as an ITIL manager, and why are they important?
To thrive as an ITIL Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, supported by relevant certifications like ITIL Foundation or Intermediate. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is typically required to manage and optimize service delivery processes. Strong leadership, problem-solving, and communication skills help drive process improvements and foster collaboration across IT teams. These competencies ensure that IT services align with business goals, deliver value, and maintain high levels of customer satisfaction.
What is the difference between Itil Manager vs Service Delivery Manager?
| Aspect | Itil Manager | Service Delivery Manager |
|---|---|---|
| Certifications | ITIL certifications, such as ITIL Foundation or Expert | ITIL certifications often preferred; certifications in service management or project management (e.g., PMP) are common |
| Work Environment | Focuses on IT service management processes, frameworks, and improving IT services | Oversees end-to-end service delivery, including customer satisfaction and operational performance |
| Industry Usage | Primarily in IT and technology sectors | Used across various industries including IT, telecom, and service-based sectors |
The Itil Manager specializes in managing IT service management processes based on ITIL frameworks, ensuring efficient IT operations. The Service Delivery Manager has a broader focus on overall service delivery, customer satisfaction, and operational performance across multiple functions. While both roles require ITIL knowledge, the Itil Manager is more process-oriented, whereas the Service Delivery Manager emphasizes service quality and client relationships.
What are the most commonly searched types of Itil jobs in Virginia?
The most popular types of Itil jobs in Virginia are:
What cities in Virginia are hiring for Itil Manager jobs?
Cities in Virginia with the most Itil Manager job openings:
ITIL Manager with Security Clearance
Fort Belvoir, VA • On-site
TEKsystems c/o Allegis Group •
IT Services • 1 - 5K employees1,001 - 5,000 employees
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 17 days ago
Job description
Title: • ITIL Manager Location: • Reston, Virginia (ON-SITE) Clearance Required:
• Top Secret/SCI Certification Required:
• ITILv4 Years of Experience Required:
• 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience Top Skills Required:
• Knowledge of the Service Management workflows and ITSM processes
• Current ITIL 4 certification and training
• Experience implementing and using ServiceNow as a knowledge management repository
• Proficiency in data analysis and statistical methods
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment Job Description:
We are seeking an experienced Senior ITIL Network Knowledge Manager to join our IT service management team supporting a DOD customer on Ft. Belvoir, VA. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL v4 best practices. Responsibilities:
• Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for service desk and IT operations
• Develop and enforce quality standards for knowledge articles and documentation
• Monitor, manage, and maintain knowledge articles within ServiceNow
• Conduct regular audits of the knowledge management system to ensure compliance with customer’s policies, procedures, governance and ITIL guidelines
• Collaborate with operations and engineering teams to capture, validate, and organize knowledge effectively
• Analyze and report on knowledge usage, gaps, and improvement opportunities
• Train staff on ITIL knowledge management practices and tools
• Ensure knowledge base articles are up-to-date, relevant, and easily accessible
• Implement continuous improvement initiatives for knowledge management processes
• Coordinate with change management and problem management teams to update knowledge based on incidents and changes
• Support continuous improvement initiatives within the incident management function. • This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
• Because an active or interim DoD clearance is required, U.S. Citizenship is required o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
• Top Secret/SCI Certification Required:
• ITILv4 Years of Experience Required:
• 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience Top Skills Required:
• Knowledge of the Service Management workflows and ITSM processes
• Current ITIL 4 certification and training
• Experience implementing and using ServiceNow as a knowledge management repository
• Proficiency in data analysis and statistical methods
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment Job Description:
We are seeking an experienced Senior ITIL Network Knowledge Manager to join our IT service management team supporting a DOD customer on Ft. Belvoir, VA. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL v4 best practices. Responsibilities:
• Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for service desk and IT operations
• Develop and enforce quality standards for knowledge articles and documentation
• Monitor, manage, and maintain knowledge articles within ServiceNow
• Conduct regular audits of the knowledge management system to ensure compliance with customer’s policies, procedures, governance and ITIL guidelines
• Collaborate with operations and engineering teams to capture, validate, and organize knowledge effectively
• Analyze and report on knowledge usage, gaps, and improvement opportunities
• Train staff on ITIL knowledge management practices and tools
• Ensure knowledge base articles are up-to-date, relevant, and easily accessible
• Implement continuous improvement initiatives for knowledge management processes
• Coordinate with change management and problem management teams to update knowledge based on incidents and changes
• Support continuous improvement initiatives within the incident management function. • This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
• Because an active or interim DoD clearance is required, U.S. Citizenship is required o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems
Sourced by ZipRecruiter
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Hanover, MD, US