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Itil Manager Jobs in Virginia (NOW HIRING)

CACI International, Inc.

Program Manager

Arlington, VA · On-site

$113K - $237K/yr

ITIL Expert or ITIL Managing Professional certification. * Experience leading cloud migration, DevSecOps, and enterprise modernization programs. * Master's degree. What You Can Expect: A culture of ...

CACI

Program Manager with Security Clearance

Arlington, VA · On-site

$113K - $237K/yr

ITIL Expert or ITIL Managing Professional certification. * Experience leading cloud migration, DevSecOps, and enterprise modernization programs. * Master's degree. - What You Can Expect: A culture of ...

nLeague

Configuration Manager

Mechanicsville, VA · On-site

VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously improving ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site

$104K - $242K/yr

ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL Master.Frameworkto demonstrate a deep understanding of ITIL principal * Ability to obtain/maintain a ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site +1

$104K - $242K/yr

ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL Master.Framework to demonstrate a deep understanding of ITIL principal * Ability to obtain/maintain a ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site +1

$104K - $242K/yr

ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL Master.Framework to demonstrate a deep understanding of ITIL principal * Ability to obtain/maintain a ...

IMR Soft Llc

Risk Manager

Mclean, VA · On-site

$55 - $60/hr

ITIL experience is desired. About the Job As a Risk Manager you will lead a team on cybersecurity consulting engagements responsible for managing, controlling, and mitigating client's risk management ...

Comtech, LLC

Sales Manager

Reston, VA

We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 ... Sales/Account Manager Location: Reston, VA Start Date: ASAP Responsibilities: As a Sales/Account ...

NTT DATA Services

Program Manager

Arlington, VA

$117K - $195K/yr

Current ITIL v4 Foundation certification or higher (must obtain ITIL v5 Foundation before being proposed) * Minimum 5 years of IT program management experience, including responsibility for delivery ...

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All JobsItil JobsItil Manager JobsItil Manager Jobs in Virginia

Itil Manager information

See Virginia salary details

$27.2K

$105.1K

$140K

How much do itil manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for itil manager in Virginia is $105,106.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,829.00 and $135,181.00 per year, depending on experience, location, and employer.

What is the difference between Itil Manager vs Service Delivery Manager?

AspectItil ManagerService Delivery Manager
CertificationsITIL certifications, such as ITIL Foundation or ExpertITIL certifications often preferred; certifications in service management or project management (e.g., PMP) are common
Work EnvironmentFocuses on IT service management processes, frameworks, and improving IT servicesOversees end-to-end service delivery, including customer satisfaction and operational performance
Industry UsagePrimarily in IT and technology sectorsUsed across various industries including IT, telecom, and service-based sectors

The Itil Manager specializes in managing IT service management processes based on ITIL frameworks, ensuring efficient IT operations. The Service Delivery Manager has a broader focus on overall service delivery, customer satisfaction, and operational performance across multiple functions. While both roles require ITIL knowledge, the Itil Manager is more process-oriented, whereas the Service Delivery Manager emphasizes service quality and client relationships.

What are the key skills and qualifications needed to thrive as an ITIL manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, supported by relevant certifications like ITIL Foundation or Intermediate. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is typically required to manage and optimize service delivery processes. Strong leadership, problem-solving, and communication skills help drive process improvements and foster collaboration across IT teams. These competencies ensure that IT services align with business goals, deliver value, and maintain high levels of customer satisfaction.

What is an ITIL manager?

ITIL Managers are professionals responsible for overseeing the implementation and management of ITIL (Information Technology Infrastructure Library) processes within an organization. They ensure that IT services are delivered effectively by aligning IT service management practices with the needs of the business. Their duties typically include designing, monitoring, and optimizing ITIL processes such as incident, problem, and change management. ITIL Managers also lead teams, train staff, and ensure compliance with ITIL best practices to improve service quality. They play a key role in driving continuous improvement in IT service delivery.

How does an ITIL manager typically collaborate with other departments to ensure service delivery aligns with business objectives?

An ITIL Manager works closely with various departments such as IT operations, development, and business units to ensure IT services effectively support organizational goals. This often involves regular meetings with stakeholders to gather requirements, review service performance, and coordinate process improvements. By facilitating communication between technical teams and business leaders, the ITIL Manager helps ensure that service delivery is both efficient and aligned with strategic objectives. This collaborative approach is essential for maintaining high service quality and fostering a culture of continuous improvement.
What are the most commonly searched types of Itil jobs in Virginia? The most popular types of Itil jobs in Virginia are:
What cities in Virginia are hiring for Itil Manager jobs? Cities in Virginia with the most Itil Manager job openings:
Itil Manager jobs near you
Infographic showing various Itil Manager job openings in Virginia as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $105,106 per year, or $50.5 per hour.

Delivery Associate Director

NTT DATA North America

Arlington, VA • On-site

$244K/yr

Full-time

Re-posted 15 days ago

Job description

Job Summary:
NTT DATA North America is a leading business and technology services provider, and they are seeking a Delivery Associate Director to oversee IT service delivery. This role involves managing IT services, ensuring a seamless user experience, and contributing to client satisfaction through effective business relationship management.
Responsibilities:
• Oversee the IT Service Desk, Deskside and Field Support Services, Business Relationship Management, Change/Configuration Management, Major Incident Management, Asset Management, and the Capital Equipment Replacement Program (CERP).
• Ensure delivery of a seamless user experience and adherence to defined Service Level Agreements (SLAs).
• Deliver measurable improvements as measured through Key Performance Indicators (KPIs).
• Contribute to client satisfaction through effective Business Relationship Management.
• Oversee coordination of the Mission and Site Support Services to deliver the highest level of operational services, service management, change control, and continuous service improvement.
• Provide periodic metrics and status reporting to client leadership team with recommendations on how to improve services, customer experience, and cost optimization.
• Deliver management and control across Service Delivery functions, including scheduling and management of projects, initiatives, and other efforts aligned with delivering client objectives and goals.
Qualifications:
Required:
• Bachelor’s degree in IT, Computer Science, Information Systems, Management, or a related field
• Minimum 10 years of experience in IT operations to include:
• Minimum 5 years of experience in a senior IT management or director role.
• Minimum 1 year of experience managing enterprise ITSM platforms (such as ServiceNow), cloud productivity tools, and hardware/software lifecycle management.
• ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL Master.Framework to demonstrate a deep understanding of ITIL principal
• Ability to obtain/maintain a Public Trust clearance
Company:
NTT DATA, Inc. is a trusted global innovator of business and technology services. Founded in 1988, the company is headquartered in Plano, USA, with a team of 10001+ employees. The company is currently Late Stage.

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