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Itil Contract Jobs in Reston, VA (NOW HIRING)

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Itil Contract information

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$29

$53

$78

How much do itil contract jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for itil contract in Reston, VA is $53.30, according to ZipRecruiter salary data. Most workers in this role earn between $41.01 and $61.54 per hour, depending on experience, location, and employer.

What is an ITIL contract?

An ITIL contract is an agreement between a service provider and a client that outlines the delivery of IT services based on ITIL (Information Technology Infrastructure Library) best practices. These contracts typically define the scope of services, performance standards, roles and responsibilities, and service level agreements (SLAs). The goal is to ensure that IT services are delivered efficiently and effectively, aligning with the business needs of the client. ITIL contracts help organizations improve service quality, manage risks, and achieve greater customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITIL contract manager?

To thrive as an ITIL Contract Manager, you need a solid understanding of IT service management principles, contract negotiation, and vendor management, typically supported by ITIL certification and experience in IT contracts. Familiarity with IT service management tools (like ServiceNow), contract management systems, and compliance standards is essential. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for managing complex agreements and building strong supplier relationships. These skills ensure efficient service delivery, risk mitigation, and successful fulfillment of contractual obligations.

How does an ITIL contract manager typically collaborate with other IT service management teams?

An ITIL Contract Manager frequently works alongside service delivery, procurement, and vendor management teams to ensure that IT service agreements align with organizational goals and compliance standards. This role often involves regular meetings to review contract performance, resolve service issues, and negotiate terms with external vendors. Effective communication and cross-functional teamwork are essential, as the Contract Manager serves as a liaison between technical teams, legal departments, and third-party providers. Close collaboration helps ensure that service levels are maintained and that contracts provide maximum value to the business.

What is the difference between Itil Contract vs Service Desk Analyst?

AspectItil ContractService Desk Analyst
CertificationsITIL Foundation, Contract ManagementITIL Foundation, Customer Service
Work EnvironmentContract-based, project-focusedHelp desk, support center
Employer & IndustryIT service providers, consulting firmsIT departments, support centers
Search & Comparison IntentUnderstanding contract roles in IT service managementCustomer support, incident resolution

While an Itil Contract focuses on managing IT service contracts and ensuring service delivery aligns with contractual obligations, a Service Desk Analyst primarily handles user support, incident management, and troubleshooting. Both roles require ITIL knowledge, but their focus areas differ: one emphasizes contract management, the other customer support.

What are the most commonly searched types of Itil jobs in Reston, VA?

The most popular types of Itil jobs in Reston, VA are:

What job categories do people searching Itil Contract jobs in Reston, VA look for?

The top searched job categories for Itil Contract jobs in Reston, VA are:

What cities near Reston, VA are hiring for Itil Contract jobs?

Cities near Reston, VA with the most Itil Contract job openings:

Itil Contract jobs near you
Infographic showing various Itil Contract job openings in Reston, VA as of August 2026, with employment types broken down into 87% Full Time, 3% Part Time, and 10% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $110,862 per year, or $53.3 per hour.

Network Knowledge Management Quality Assurance Analyst

CACI International, Inc.

Springfield, VA • On-site

$86K - $181K/yr

Full-time

Medical, Retirement, PTO

Re-posted 22 days ago

Job description

Job Title: Network Knowledge Management Quality Assurance Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
The Opportunity: We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join our IT service management team. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL best practices.
Responsibilities:
  • Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for network operations
  • Develop and enforce quality standards for network knowledge articles and documentation
  • Monitor, manage, and maintain knowledge articles within ServiceNow
  • Conduct regular audits of the knowledge management system to ensure compliance with customer's policies, procedures, governance and ITIL guidelines
  • Collaborate with network teams to capture, validate, and organize knowledge effectively
  • Analyze and report on knowledge usage, gaps, and improvement opportunities
  • Train staff on ITIL knowledge management practices and tools
  • Ensure knowledge base articles are up-to-date, relevant, and easily accessible
  • Implement continuous improvement initiatives for knowledge management processes
  • Coordinate with change management and problem management teams to update knowledge based on incidents and changes
  • Support continuous improvement initiatives within the incident management function.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
  • 5+ years of related work experience
  • Good working knowledge of the Service Management workflows and ITSM processes
  • ITIL V3 or 4 certification and training
  • Working knowledge using ServiceNow
  • Proficiency in data analysis and statistical methods
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • TS/SCI with Poly required

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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