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Itil Change Manager Jobs in Kansas (NOW HIRING)

Davies

The Regional IT Service Delivery Manager (R ITSDM) is responsible for ensuring stable, reliable ... Strong understanding of ITIL processes (Incident, Problem, Change, Service Level). * Knowledge of ...

Entrust Datacard

$110K - $143K/yr

Drive incident management processes, change advisory board reviews, capacity planning, and SLA ... ITIL or cloud certifications (AWS Solutions Architect, Azure Administrator) are a plus * Bachelor ...

Right Talent Right Now

Network Analyst

Topeka, KS

Cable patching and equipment racking duties as required within the local site Follow ITIL model for ... management and change management processes Demonstrated influencing and negotiating skills ...

Repario Data LLC

Storage Engineer

Overland Park, KS · On-site

... change management process. Manage and maintain dedicated iSCSI storage networks and perform ... ITIL v3 or ITIL v4 Foundations certification. AWS Associate certification. * System Troubleshooting:

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How much do itil change manager jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for itil change manager in Kansas is $50.03, according to ZipRecruiter salary data. Most workers in this role earn between $39.23 and $63.03 per hour, depending on experience, location, and employer.

What does an ITIL Change Manager do?

An ITIL Change Manager is responsible for overseeing the change management process within an organization’s IT environment. Their main role is to ensure that changes to IT services and infrastructure are made with minimal risk and disruption to business operations. They evaluate, plan, coordinate, and monitor all changes, maintaining clear communication among stakeholders. Change Managers also ensure that changes are properly documented and that best practices are followed according to ITIL (Information Technology Infrastructure Library) guidelines.

What are the key skills and qualifications needed to thrive as an ITIL Change Manager?

To thrive as an ITIL Change Manager, you need a solid understanding of IT service management processes, experience in change management, and typically an ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, and knowledge of incident, problem, and configuration management systems are essential. Strong organizational, communication, and stakeholder management skills help you coordinate changes effectively and minimize business disruption. These abilities ensure changes are implemented smoothly, risks are mitigated, and IT services remain reliable and aligned with business goals.

What are some common challenges faced by ITIL Change Managers and how can they be addressed?

ITIL Change Managers often face challenges such as balancing the need for rapid implementation with minimizing risks and disruptions to IT services. Coordinating communication between stakeholders, ensuring accurate documentation, and managing approval processes can also be complex, especially in organizations with frequent changes. To address these challenges, it's essential to establish clear change processes, leverage automated tools for tracking and reporting, and foster open communication across teams. Regular training and post-implementation reviews can further help in refining change management practices and reducing resistance.

What is the difference between Itil Change Manager vs Itil Incident Manager?

AspectItil Change ManagerItil Incident Manager
Primary FocusManaging change processes to minimize risk and ensure smooth IT service updatesHandling and resolving IT incidents to restore services quickly
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentCollaborates with change advisory boards, project teamsWorks with support teams, end-users, and service desk
Industry UsageCommon in IT service management across various industriesEqually prevalent in IT support and operations sectors

The Itil Change Manager focuses on overseeing change processes to ensure minimal disruption, while the Itil Incident Manager concentrates on quickly resolving incidents to restore normal service. Both roles require ITIL certifications and are vital in IT service management, but they serve different functions within the ITSM framework.

What are popular job titles related to Itil Change Manager jobs in Kansas?

For Itil Change Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Itil Change Manager jobs in Kansas look for?

The top searched job categories for Itil Change Manager jobs in Kansas are:

Itil Change Manager jobs near you
Infographic showing various Itil Change Manager job openings in Kansas as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $104,070 per year, or $50 per hour.

Operations Manager

Mcconnell Air Force Base, KS • On-site

SMS DATA PRODUCTS GROUP, INC
IT Services • 501 - 1,000 employees
Learn more about SMS DATA PRODUCTS GROUP, INCexternal

Full-time

Posted 25 days ago

Job description

SMS is hiring an Operations Manager to support our Base Infrastructure (BIM) contract at McConnell AFB, KS. This position manages IT operations and service delivery functions providing leadership for operational processes, service management, and continuous improvement initiatives.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Submit your resume today!

Job Responsibilities

  • Manages IT operations and service delivery functions providing leadership for operational processes, service management, and continuous improvement initiatives
  • Oversees day-to-day IT operations including incident management, change management, and problem management processes
  • Manages operational teams ensuring effective service delivery and performance
  • Implements ITIL service management frameworks and Defense Enterprise Service Management processes
  • Coordinates operational activities across Network Operations Center, field support teams, and engineering functions
  • Manages operational metrics, reporting, and performance dashboards
  • Leads process improvement initiatives enhancing operational efficiency and effectiveness
  • Coordinates with program management for operational planning and resource allocation
  • Manages operational budget and expenditure tracking
  • Ensures compliance with operational policies, procedures, and standards
  • Coordinates crisis response and disaster recovery operations
  • Manages vendor and subcontractor operational coordination

Required Qualifications

  • Minimum 8 years of IT operations management experience
  • ITIL Foundation certification required
  • PMP or equivalent management certification preferred
  • DoD Secret security clearance required

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Req # 2026-5450

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