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Itil Change Management Jobs in Raleigh, NC (NOW HIRING)

Cushman & Wakefield

Planon Administrator

Raleigh, NC · On-site

$115K/yr

Support change management efforts, including user communications and adoption strategies Required ... Familiarity with ITIL or service management processes OTHER DUTIES This is not designed to cover or ...

Cushman & Wakefield

Planon Administrator

Raleigh, NC · On-site

$115K/yr

Support change management efforts, including user communications and adoption strategies Required ... Familiarity with ITIL or service management processes OTHER DUTIES This is not designed to cover or ...

Cushman & Wakefield

Planon Administrator

Raleigh, NC · On-site

$115K/yr

Support change management efforts, including user communications and adoption strategies Required ... Familiarity with ITIL or service management processes OTHER DUTIES This is not designed to cover or ...

Cushman & Wakefield

Planon Administrator

Raleigh, NC · On-site

$115K/yr

Support change management efforts, including user communications and adoption strategies Required ... Familiarity with ITIL or service management processes OTHER DUTIES This is not designed to cover or ...

Stefanini Group

IT Infrastructure Specialist

Wendell, NC · On-site

$50 - $52/hr

Experience with ITIL-based processes, especially Incident, Problem, and Change Management. * Familiarity with infrastructure governance and standardization in global organizations. * Understanding of ...

Stefanini

IT Infrastructure Specialist

Wendell, NC · On-site

Experience with ITIL-based processes, especially Incident, Problem, and Change Management.Familiarity with infrastructure governance and standardization in global organizations.Understanding of OT ...

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Itil Change Management information

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How much do itil change management jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for itil change management in Raleigh, NC is $54.53, according to ZipRecruiter salary data. Most workers in this role earn between $42.74 and $68.70 per hour, depending on experience, location, and employer.

What is an ITIL Change Management?

An ITIL Change Management job involves overseeing and coordinating changes to IT systems and services while minimizing risk and disruption. Professionals in this role follow ITIL best practices to assess, plan, test, and implement changes efficiently. They work closely with stakeholders, ensuring that all modifications align with business objectives and compliance requirements. Their responsibilities often include managing change requests, conducting impact assessments, and facilitating Change Advisory Board (CAB) meetings. The goal is to ensure a smooth transition while maintaining system stability and service continuity.

What are the key skills and qualifications needed to thrive in ITIL Change Management, and why are they important?

To thrive in ITIL Change Management, you need a solid understanding of IT Service Management principles, change processes, and risk assessment, often supported by an ITIL certification or equivalent experience. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Cherwell is commonly required, along with knowledge of change enablement software and reporting systems. Strong collaboration, analytical thinking, and clear communication are essential soft skills to excel in managing diverse stakeholders and complex changes. These competencies ensure changes are executed efficiently, risks are minimized, and IT systems remain stable and reliable.

What are some common challenges faced by ITIL Change Management professionals, and how can they be addressed?

ITIL Change Management professionals often encounter challenges such as balancing the need for agility with the requirement for process rigor, managing resistance to change from stakeholders, and ensuring thorough documentation and communication throughout the change lifecycle. Successfully addressing these issues requires proactive stakeholder engagement, clear communication, and a deep understanding of both technical details and business impact. Teams often collaborate closely with operations, development, and project management departments to ensure changes align with organizational goals while minimizing disruption. Building strong relationships and continuously improving processes can help overcome common obstacles and enhance overall change success.

What job categories do people searching Itil Change Management jobs in Raleigh, NC look for?

The top searched job categories for Itil Change Management jobs in Raleigh, NC are:

Itil Change Management jobs near you
Infographic showing various Itil Change Management job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $113,432 per year, or $54.5 per hour.

Senior Manager - Unified Communications Operations (Remote)

First Citizens Bank

Raleigh, NC • Remote

Full-time

Posted 10 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is responsible for managing a team that supports mission-critical Unified Communications platforms, ensuring high availability, operational excellence, regulatory compliance, and exceptional service delivery.

The position partners closely with Unified Communications Engineering, Infrastructure, Security, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and strategic transformation initiatives. The ideal candidate brings deep experience leading large-scale Cisco Unified Communications environments within highly regulated enterprise organizations


Responsibilities

Leadership & Operational Management

  • Lead and develop a high-performing Unified Communications Operations team.
  • Establish operational standards, governance, service levels, and performance metrics.
  • Drive operational excellence through incident, problem, change, and service management practices.
  • Serve as the senior escalation point for critical production issues and service disruptions.
  • Build strong partnerships across Infrastructure, Engineering, Security, Risk, and business stakeholders.

Service Delivery & Platform Operations

  • Ensure the availability, stability, performance, and supportability of enterprise voice and collaboration services.
  • Oversee day-to-day operations, maintenance, monitoring, and support of Unified Communications platforms.
  • Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts.
  • Support technology upgrades, platform lifecycle management, and operational readiness for new solutions.
  • Manage relationships with telecommunications carriers and strategic technology vendors.

Engineering Partnership & Strategic Initiatives

  • Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts.
  • Ensure new technologies transition smoothly into production support.
  • Participate in capacity planning, disaster recovery, and business continuity initiatives.
  • Provide operational guidance for architecture and technology design decisions.

Security, Risk & Compliance

  • Ensure Unified Communications platforms remain secure, compliant, and aligned with enterprise standards.
  • Oversee patch management, vulnerability remediation, and operational risk controls.
  • Support audits, regulatory requirements, and security assessments.
  • Maintain operational resiliency and recovery capabilities for critical communications services.

Qualifications

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications

  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1

Skill(s): Previous leadership for technical implementation,

Knowledge of Standard Development Life Cycles (like Waterfall or Agile),

Knowledge of system and data design

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications

  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1

Skill(s): Previous leadership for technical implementation,

Knowledge of Standard Development Life Cycles (like Waterfall or Agile),

Knowledge of system and data design

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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