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It Technician Level 2 Jobs (NOW HIRING)

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IT Technician

Jupiter, FL · On-site

$22 - $28/hr

As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist ...

PSG

IT TECHNICIAN

Hilliard, OH · On-site

... level of care for all IT-related subjects. * Will be responsible to perform installations ... Two year's of equivalent experience or a degree in computer science * Familiar with Windows 10 ...

Amsys Innovative Solutions

IT Technician

Cleveland, OH · On-site

IT Technician Job Summary The IT Technician provides first-level technical support for end users ... Two or more years of IT support, desktop support, or AV support experience. * Working knowledge of ...

T Baker Smith

IT Technician

Houma, LA · On-site

Collaboration with Infrastructure and Innovative Solutions teams occurs as needed for system-level ... Two or more years of hands-on IT support experience, preferably in a multi-office environment.

TeamLogic IT

IT Technician

Saint Louis, MO · On-site

$60K/yr

Summary The IT Technician's role is to ensure system operation and functionality so that end users ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic IT

Senior IT Technician

Boca Raton, FL · On-site

$60K - $75K/yr

... an IT Support Technician I and II by expanding the technical role and operational procedures with little supervision and direction and demonstrating a high level of independent decision-making ...

Voyage One

IT Technician

Cerritos, CA · On-site

Associate or BS in Computer Science, Information Technology or related field. * 2+ years of technical experience as a desktop analyst/technician. * CompTIA A+ certification a PLUS. * Ability to ...

Kenworth Sales

IT Technician

Salt Lake City, UT · On-site

$26.50 - $28.80/hr

IT Technician Summary Title: IT Technician ID: 4002 Job Type: Non-exempt (hourly) Location: Salt ... Provide Tier 2 technical support to corporate and remote branch users, including resolving ...

Community Counseling Solutions

IT Technician

Pendleton, OR · On-site

$25.19 - $44.66/hr

A15 JOB TITLE: IT Technician (I, II & III) LOCATION: FLSA: 1.0 FTE Non-exempt (expectation to work ... They must submit proof of coverage, and they must maintain said level of coverage for the duration ...

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All JobsIt Technician Level 2 Jobs

It Technician Level 2 information

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How much do it technician level 2 jobs pay per year?

As of Sep 8, 2026, the average yearly pay for it technician level 2 in the United States is $47,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $55,000.00 per year, depending on experience, location, and employer.

What is an IT Technician Level 2?

An IT Technician Level 2 is responsible for providing advanced technical support, troubleshooting hardware and software issues, and resolving problems that Level 1 technicians cannot handle. They may assist with network administration, perform system upgrades, and help implement security protocols. Additionally, Level 2 technicians often document solutions, communicate with users to resolve complex issues, and may train junior staff. Their work ensures that the organization's IT infrastructure remains reliable and efficient.

What does an IT Technician Level 2 do?

As an IT Technician Level 2, you will typically handle more complex technical issues that go beyond basic troubleshooting, such as advanced hardware repairs, network connectivity problems, software installations, and escalation cases unresolved by Level 1 support. You may also be responsible for configuring user accounts, managing system permissions, and assisting in deploying new equipment or technology solutions. These responsibilities require a deeper understanding of IT systems and more direct collaboration with other technical teams or vendors. The role often involves mentoring Level 1 technicians and ensuring timely resolution of support tickets.

What skills and qualifications are needed to thrive as an IT Technician Level 2?

To thrive as an IT Technician Level 2, you need strong troubleshooting skills, knowledge of operating systems and networks, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and hardware diagnostics software is commonly required. Excellent communication, customer service, and time management abilities help technicians resolve issues efficiently and work effectively with users. These skills and qualities are crucial for minimizing downtime, ensuring user satisfaction, and maintaining reliable IT operations.

What is the difference between It Technician Level 2 vs It Technician Level 1?

CriteriaIt Technician Level 2It Technician Level 1
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (basic certification)
Work EnvironmentMore complex technical support, troubleshooting, and system maintenanceBasic support, hardware setup, and user assistance
ResponsibilitiesHandling escalated issues, network troubleshooting, system upgradesInitial user support, hardware/software setup, routine maintenance

It Technician Level 2 typically handles more advanced technical issues, requiring additional certifications and experience compared to It Technician Level 1. Level 2 technicians work on escalated problems, network troubleshooting, and system upgrades, whereas Level 1 focuses on basic user support and hardware setup. Both roles are essential in IT support teams, with Level 2 technicians possessing a higher skill level and more responsibilities.

Which entry level IT Technician Level 2 jobs pay the most?

Entry-level IT Technician Level 2 positions with specialized skills in networking, cybersecurity, or cloud platforms tend to offer higher starting salaries. Certifications such as CompTIA Network+ or Cisco CCNA can also increase earning potential for these roles. Salaries vary by location and employer, but technical expertise generally leads to higher pay at this level.
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It Technician Level 2 jobs near you
Infographic showing various It Technician Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $47,997 per year, or $23.1 per hour.

Information Technology Level II

TeamLogic IT

Saint Louis, MO • On-site

$47K - $65K/yr

Full-time

Re-posted yesterday

TeamLogic IT rating

9.3

Company rating: 9.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

7th of 226 rated it services

Job description

Benefits/Perks
  • Career Advancement Opportunities (we provide training and reimbursement for a one-time certification fee)
  • Competitive Compensation (10 paid holidays, medical benefit, and so forth)
  • People First Culture offering opportunities for progression, professional development by valuing work-life balance
  • Flexible Scheduling

Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Summary
The IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.
IT Technician II Responsibilities:
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Valid Driver License and ability to drive to customer locations when required.
  • Ensuring company safety and security standards are met.

IT Technician II Requirements:
  • College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
  • Office 365 administration experience.
  • Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
  • Active Directory knowledge is a plus.
  • Some knowledge and understating of networking devices and appliances.
  • Kaseya RMM and Autotask PSA Experience a plus
  • Valid Driver License and ability to drive to customer locations when required.
  • CompTIA A+ and/or CompTIA Network+ preferred

Compensation: $47,000.00 - $65,000.00 per year
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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