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It Technician Level 2 Jobs (NOW HIRING)

K2 Staffing, LLC

IT Technician Level II

Jacksonville, FL · On-site

$45K - $55K/yr

Summary Our client is a leading IT Solutions Company located in Jacksonville, FL and they are in need of a Level II Technician , who has some general knowledge in networking . A qualified candidate ...

K2 Staffing, LLC

IT Technician Level II

Concord, CA · On-site

$32 - $40/hr

Summary Our client is a leading IT Solutions Company located in Concord, CA and they are in need of a Level III Technician . A qualified candidate would have both proven experience with technology ...

K2 Staffing

IT Technician Level II

Concord, CA

Summary Our client is a leading IT Solutions Company located in Concord, CA and they are in need of a Level III Technician . A qualified candidate would have both proven experience with technology ...

Three Oaks Hospice

IT Tech Level 2

Dallas, TX · On-site

$21.25 - $29.25/hr

... Level II) - Position Summary ... The IT Technician II provides advanced technical support and day-to-day systems administration for ...

Visentry LLC

IT Technician

Englewood, NJ

Do you have proven Level 2 and Level 3 IT support experience? * Do you have experience working for ... In this role, the IT Technician will be responsible for assisting the IT director in completing a ...

SAIC

IT Technician

Pearl City, HI · On-site

$80K - $120K/yr

The IT Technician provides Tier 1 help desk support, assists with IT assets and account management ... Must have a current DoD IAT Level II or higher certification such as Security+, CySA+, etc.

Next Step Systems

Helpdesk Technician, Level 2

Chicago, IL · On-site

$20.50 - $27.75/hr

This Helpdesk Technician, Level 2 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite and Remote and candidates need to be local in or near Chicago, IL.

SAIC

IT Technician

Pearl City, HI · On-site

$80K - $120K/yr

The IT Technician provides Tier 1 help desk support, assists with IT assets and account management ... Must have a current DoD IAT Level II or higher certification such as Security+, CySA+, etc.

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It Technician Level 2 information

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How much do it technician level 2 jobs pay per year?

As of Sep 7, 2026, the average yearly pay for it technician level 2 in the United States is $47,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $55,000.00 per year, depending on experience, location, and employer.

What is an IT Technician Level 2?

An IT Technician Level 2 is responsible for providing advanced technical support, troubleshooting hardware and software issues, and resolving problems that Level 1 technicians cannot handle. They may assist with network administration, perform system upgrades, and help implement security protocols. Additionally, Level 2 technicians often document solutions, communicate with users to resolve complex issues, and may train junior staff. Their work ensures that the organization's IT infrastructure remains reliable and efficient.

What does an IT Technician Level 2 do?

As an IT Technician Level 2, you will typically handle more complex technical issues that go beyond basic troubleshooting, such as advanced hardware repairs, network connectivity problems, software installations, and escalation cases unresolved by Level 1 support. You may also be responsible for configuring user accounts, managing system permissions, and assisting in deploying new equipment or technology solutions. These responsibilities require a deeper understanding of IT systems and more direct collaboration with other technical teams or vendors. The role often involves mentoring Level 1 technicians and ensuring timely resolution of support tickets.

What skills and qualifications are needed to thrive as an IT Technician Level 2?

To thrive as an IT Technician Level 2, you need strong troubleshooting skills, knowledge of operating systems and networks, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and hardware diagnostics software is commonly required. Excellent communication, customer service, and time management abilities help technicians resolve issues efficiently and work effectively with users. These skills and qualities are crucial for minimizing downtime, ensuring user satisfaction, and maintaining reliable IT operations.

What is the difference between It Technician Level 2 vs It Technician Level 1?

CriteriaIt Technician Level 2It Technician Level 1
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (basic certification)
Work EnvironmentMore complex technical support, troubleshooting, and system maintenanceBasic support, hardware setup, and user assistance
ResponsibilitiesHandling escalated issues, network troubleshooting, system upgradesInitial user support, hardware/software setup, routine maintenance

It Technician Level 2 typically handles more advanced technical issues, requiring additional certifications and experience compared to It Technician Level 1. Level 2 technicians work on escalated problems, network troubleshooting, and system upgrades, whereas Level 1 focuses on basic user support and hardware setup. Both roles are essential in IT support teams, with Level 2 technicians possessing a higher skill level and more responsibilities.

Which entry level IT Technician Level 2 jobs pay the most?

Entry-level IT Technician Level 2 positions with specialized skills in networking, cybersecurity, or cloud platforms tend to offer higher starting salaries. Certifications such as CompTIA Network+ or Cisco CCNA can also increase earning potential for these roles. Salaries vary by location and employer, but technical expertise generally leads to higher pay at this level.
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What states have the most It Technician Level 2 jobs?

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It Technician Level 2 jobs near you
Infographic showing various It Technician Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $47,997 per year, or $23.1 per hour.

IT Technician Level II

K2 Staffing, LLC

Jacksonville, FL • On-site

$45K - $55K/yr

Full-time

Re-posted 2 days ago

Job description

Summary
 
Our client is a leading IT Solutions Company located in Jacksonville, FL and they are in need of a Level II Technician, who has some general knowledge in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities 
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. 
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 3 years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills 
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs 
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+ 
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.