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It Technical Support Analyst Jobs (NOW HIRING)

System One

Technical Support Analyst II

Tulsa, OK · Remote

Overview We are seeking a skilled and customer-focused Technical Support Analyst II to provide ... Participate in IT projects and system upgrades as assigned. Qualifications * Associate or Bachelor ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our ... Technical aptitude with the ability to quickly learn new technologies and systems. * Proven ...

Weyerhauser Co

Technical Support Analyst II

Eugene, OR · On-site

Under general guidance, the Technical Support Analyst II provides mid-level technical support ... This role maintains reliable IT services, supports enterprise standards, and serves as a liaison ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ... IT helpdesk, or cloud support * Exceptional communication skills and a strong customer-focused ...

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 ... Provide timely Level I technical support for all onsite and remote end-users focusing on excellent ...

CCS Horizon

Be Seen First

Technical Support Analyst

Plano, TX · On-site

$65K - $120K/yr

Candidate Requirements: - Bachelor of Science degree with 2 years of related technical experience *or* 5 years+ experience in an IT support discipline. - Minimum of 3 years experience with Windows ...

Veteran-friendly

Urgent

COMAV LLC

IT Support Analyst

Victorville, CA · On-site

$28 - $35/hr

JOB SUMMARY The IT Analyst supports the Company's technology infrastructure, business applications ... Provides technical support, troubleshooting, system administration, application support, data ...

Netskope

IT Support Analyst

Saint Louis, MO · On-site

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools ... Technical Support & Escalation * Provide L1/L2 support for endpoints and standard enterprise apps.

CCS Horizon

Be Seen First

Technical Support Analyst

Plano, TX · On-site

$65K - $120K/yr

Candidate Requirements: - Bachelor of Science degree with 2 years of related technical experience *or* 5 years+ experience in an IT support discipline. - Minimum of 3 years experience with Windows ...

Veteran-friendly

Urgent

Robert Half

Technical Support Analyst

Tallahassee, FL · On-site

$40 - $45/hr

We are looking for an experienced Technical Support Analyst to support end users and help maintain stable day-to-day operations for a critical business application in Tallahassee, Florida. This ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

$2.5K/yr

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... information * Must be able to sit and view a computer screen for extended periods of time #LI ...

1 point system

Technical Support Analyst

Chester, VA · On-site

Education: Associate degree in information technology, Computer Science, or a related field (or equivalent professional experience). ? Technical Proficiency: Hands-on experience troubleshooting ...

Maxima Consulting

IT Support Analyst

Manhattan, NY · On-site

$60 - $80/hr

The IT Support Analyst is responsible for timely, accurate, customer service focused, and properly documented resolution of issues submitted to the IT Service Desk. It is designated for on-call ...

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It Technical Support Analyst information

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How much do it technical support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is an IT Technical Support Analyst?

IT Technical Support Analysts are professionals who assist individuals and organizations with computer hardware, software, and network issues. They diagnose problems, provide solutions or escalate issues, and ensure that technology systems run smoothly. Their responsibilities often include troubleshooting technical problems, installing and configuring systems, and offering guidance on best practices for IT security and efficiency. IT Technical Support Analysts play a crucial role in minimizing downtime and maintaining productivity by resolving technical issues promptly.

What are the key skills and qualifications needed to thrive as an IT Technical Support Analyst?

To thrive as an IT Technical Support Analyst, you need strong troubleshooting abilities, a solid understanding of computer systems, networks, and software, typically supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic utilities is crucial. Excellent communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations for organizations.

What are some common challenges IT Technical Support Analysts face when troubleshooting user issues remotely?

One of the main challenges IT Technical Support Analysts encounter is accurately diagnosing and resolving problems without direct access to the user's device. Communication barriers, such as unclear descriptions of the issue or lack of technical knowledge from end-users, can make troubleshooting more complex. Analysts often rely on remote desktop tools, detailed questioning, and clear step-by-step guidance to overcome these obstacles. Building strong customer service skills and patience is essential to ensure effective support and user satisfaction.

What is the difference between It Technical Support Analyst vs Network Support Specialist?

AspectIt Technical Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, IT departments, remote supportNetwork operations centers, client sites, remote
Industry UsageIT service providers, corporate IT teamsTelecommunications, enterprise networks

The It Technical Support Analyst and Network Support Specialist roles share common certifications and work environments, often overlapping in IT support and troubleshooting. However, the analyst focuses more broadly on hardware, software, and user issues, while the network specialist concentrates on network infrastructure and connectivity. Both roles are essential in maintaining IT operations but serve different technical areas within organizations.

How much does an IT Technical Support Analyst earn?

The average salary for an IT Technical Support Analyst typically ranges from $45,000 to $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with certifications like CompTIA or Microsoft can earn higher salaries. Many roles also offer benefits such as health insurance and opportunities for career advancement.

Is IT hard to be an IT Technical Support Analyst?

Becoming an IT Technical Support Analyst requires strong problem-solving skills, technical knowledge of hardware and software, and good communication abilities. The role often involves troubleshooting issues, working with various tools, and staying updated on technology trends, but it is generally accessible with relevant certifications and training.

What states have the most It Technical Support Analyst jobs?

States with the most job openings for It Technical Support Analyst jobs include:

What are popular job titles related to It Technical Support Analyst jobs?

For It Technical Support Analyst jobs, the most frequently searched job titles are:

It Technical Support Analyst jobs near you

Technical Support Analyst

Charlotte, NC • On-site

Shamrock Trading Corporation
Trucking • 501 - 1,000 employees
Learn more about Shamrock Trading Corporationexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Provide system and application support to internal and external customers.

  • Configure, install, upgrade, and support existing systems.

  • Perform troubleshooting of technical issues and create documentation to assist team members.

Shamrock Trading Corporation rating

9.1

Company rating: 9.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

About Shamrock Trading Corporation
Shamrock Trading Corporation is a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.
Shamrock's mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Our Charlotte office is positioned in the heart of entertainment being walking distance from the Spectrum center and The Bank of America Stadium. Offering countless spots to eat and phenomenal location attached to the Omni hotel, Shamrock is a great place to work in Charlotte!
Why You'll Love Working Here
Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America's 2025 "Most Loved Workplaces" by Newsweek.
At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families:
  • Training and Development: Ongoing training and professional development opportunities
  • Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
  • Financial: Generous company 401(k) contributions and employee stock ownership after one year
  • Work-Life Balance: Competitive PTO and fully paid time off opportunities to volunteer within your community

About the Role
Our Service Desk team is looking for a Technical Support Analyst I to support Shamrock's extremely fast growth. The ideal candidate will have a strong technical and customer service background, a passion for automation, the ability to work across other areas, have a high aptitude and possess strong problem-solving skills. We seek highly driven candidates that can match our progressive nature and help us deliver modern business-focused solutions that will keep Shamrock as competitive as possible. We are an organization that believes in employee growth and strongly support it for driven employees. Responsibilities include but are not limited to:
What You'll Do
  • Provide world-class system and application support to both internal and external customers
  • Configure and install new systems as well as upgrade and support existing systems
  • Automate processes, reporting and response when possible
  • Perform in-depth troubleshooting of technical issues from initial remediation to full root cause analysis
  • Prevent repeat issues by addressing the root causes
  • Take initiative in areas of improving our operations and staying educated on the latest relevant IT technologies and methodologies
  • Partner with other internal technical teams to resolve more advanced issues as necessary
  • Create documentation that will help team members resolve issues more quickly

What You'll Bring
  • BA/BS degree in a technical field or evidence of exceptional ability
  • 1+ years in a technical customer and desktop support role
  • Advanced troubleshooting knowledge and ability
  • Fundamental knowledge of Office 365 and Active Directory
  • Well versed in general IT technologies and best practices
  • Demonstrated ability and passion for learning new technologies and business processes
  • Must possess strong people skills and the ability to work as a team member, collaborating and partnering with others to address issues
  • Ability to communicate clearly in English, verbally and in writing, keeping the right people informed of relevant issues as well as understand and execute oral and written instructions
  • Strong analytical and problem-solving skills are critical for rapid issue response
  • Ability to think outside of the box to provide workable solutions
  • Able to adapt to changes in a dynamic work environment
  • Must have a propensity for knowledge gathering and sharing
  • Ability to lift and relocate end-user computing devices weighing up to 40 lbs
  • Demonstrates an understanding of how different functions/businesses in Shamrock are related and impact one another
  • Experience with ticketing systems, Jira preferred
  • Exposure to command lines and/or scripting languages
  • Understanding of basic networking protocols

Apply Today!
We're so excited to connect with you! If you want to work with forward-thinking people in an award-winning culture, submit your application today.
#LI-MB1 #LI-Onsite
Having trouble submitting your application? Contact us at Recruiting@shamrocktradingcorp.com for support.

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