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It Technical Support Analyst Jobs (NOW HIRING)

Empower Brands

IT Support Analyst

Richmond, VA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Empower Brands

IT Support Analyst

Alpharetta, GA

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Empower Brands

IT Support Analyst

Richmond, VA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Empower Brands

IT Support Analyst

Richmond, VA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Empower Brands

IT Support Analyst

Richmond, VA

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

HCTec

IT Support Analyst II

Chandler, AZ

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal ...

Soni Resources

IT Support Analyst

New York, NY · On-site

We are seeking an IT Support Analyst to provide high-quality technical support within a fast-paced professional services environment. This role will serve as the primary local IT contact while ...

Burroughs, Inc.

Technical Support Analyst

Elmhurst, IL · On-site

$65K - $90K/yr

Position Summary The Level 3 Technical Support Analyst serves as the highest escalation point ... Information Technology, Engineering, or equivalent experience - 5+ years of Tier 3 or senior ...

Burroughs

Technical Support Analyst

Elmhurst, IL

$65K - $90K/yr

Position Summary The Level 3 Technical Support Analyst serves as the highest escalation point ... Information Technology, Engineering, or equivalent experience - 5+ years of Tier 3 or senior ...

HCTec

IT Support Analyst II

Chandler, AZ · On-site

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal ...

FourKites, Inc.

IT Support Analyst

Chicago, IL · On-site

We are seeking an experienced IT Support Analyst with 4+ years of hands-on experience to provide comprehensive technical support across our diverse technology infrastructure. This role requires a ...

FourKites

IT Support Analyst

Chicago, IL

We are seeking an experienced IT Support Analyst with 4+ years of hands-on experience to provide comprehensive technical support across our diverse technology infrastructure. This role requires a ...

Procom

/ Technical Support Analyst

San Diego, CA

Technical Support Analyst Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has ...

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How much do it technical support analyst jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for it technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Technical Support Analyst, and why are they important?

To thrive as an IT Technical Support Analyst, you need strong troubleshooting abilities, a solid understanding of computer systems, networks, and software, typically supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic utilities is crucial. Excellent communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations for organizations.

What are some common challenges IT Technical Support Analysts face when troubleshooting user issues remotely?

One of the main challenges IT Technical Support Analysts encounter is accurately diagnosing and resolving problems without direct access to the user's device. Communication barriers, such as unclear descriptions of the issue or lack of technical knowledge from end-users, can make troubleshooting more complex. Analysts often rely on remote desktop tools, detailed questioning, and clear step-by-step guidance to overcome these obstacles. Building strong customer service skills and patience is essential to ensure effective support and user satisfaction.

What are IT Technical Support Analysts?

IT Technical Support Analysts are professionals who assist individuals and organizations with computer hardware, software, and network issues. They diagnose problems, provide solutions or escalate issues, and ensure that technology systems run smoothly. Their responsibilities often include troubleshooting technical problems, installing and configuring systems, and offering guidance on best practices for IT security and efficiency. IT Technical Support Analysts play a crucial role in minimizing downtime and maintaining productivity by resolving technical issues promptly.

What is the difference between It Technical Support Analyst vs Network Support Specialist?

AspectIt Technical Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, IT departments, remote supportNetwork operations centers, client sites, remote
Industry UsageIT service providers, corporate IT teamsTelecommunications, enterprise networks

The It Technical Support Analyst and Network Support Specialist roles share common certifications and work environments, often overlapping in IT support and troubleshooting. However, the analyst focuses more broadly on hardware, software, and user issues, while the network specialist concentrates on network infrastructure and connectivity. Both roles are essential in maintaining IT operations but serve different technical areas within organizations.

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What states have the most It Technical Support Analyst jobs? States with the most job openings for It Technical Support Analyst jobs include:
What job categories do people searching It Technical Support Analyst jobs look for? The top searched job categories for It Technical Support Analyst jobs are:
It Technical Support Analyst jobs near you

IT Support Analyst

Empower Brands

Richmond, VA • On-site

Other

Posted 4 days ago

Job description

Position Overview:

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile devices and other peripherals. They will also perform root cause analysis, develop checklists for typical problems and recommend procedures, controls, and user training for problem prevention. The IT Support Analyst will be supporting users across the US with tier 1 and tier 2 issues. They will be responsible for responding to, documenting, and resolving service tickets in a timely manner to meet Service Level Agreement (SLA). The IT Support Analyst must have excellent communication and problem-solving skills to diagnose, evaluate and resolve complex situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with support issues or projects.

 

Core Responsibilities:

  • Provide exceptional customer service in person, via phone or web conference, and email as appropriate
  • Resolve help desk issues including troubleshooting hardware and software issues
  • Perform user administration duties, using strict security protocols
  • Configure user applications according to documented standards
  • Administer e-mail accounts an lists using either Google Workspace or Office365
  • Configure laptops, desktops, and mobile device, as needed
  • Configure and deploy IP phones and service
  • Assist with basic network implementation and support across multiple sites, including firewall configuration, wi-fi access point management and switch configuration
  • Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and efficiently
  • Provide assistance and backup to the other members of the support team
  • Ensure that all critical matters are either dealt with in an efficient manner or escalated to the appropriate person as required to resolve
  • Document resolutions and update knowledge base
  • Other responsibilities, as required, to support the IT team

Critical Skills & Attributes:

  • Effective process and technical training skills
  • Strong problem-solving and analytical skills to identify issues and develop effective solutions
  • Strong written and verbal communication skills to convey technical information clearly to non-technical stakeholders
  • Basic hardware, operating system and web application knowledge to provide technical support

 

Preferred Knowledge and Skills:

  • Minimum 2 years of hands-on experience working in an end-user desktop support role or computer operations environment required.
  • Microsoft Office and Office365
  • Service Minder and Google Workspace experience preferred
  • Windows and Mac OS
  • Remote Desktop support
  • Chrome browser
  • Active Directory
  • Exchange and Outlook
  • Experience diagnosing VOIP handsets or softphones, helpful
  • TCP/IP, DNS and DHCP, basic understanding of switch and firewall configuration
  • Remote support for mobile devices
  • Basic understanding of AI and prompting
  • Understanding of anti-virus and related security products and protocols
  • Experience of working with a helpdesk management system, maintaining exceptional customer service levels, working in a team environment

 

Required Experience & Qualifications: 

  • 2+ years of experience in an IT environment supporting users and processes
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Familiarity with IT frameworks and tools 
 
WHO WE ARE:
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com.
 
 
Note: 
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.  

Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

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