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It Technical Support Analyst Jobs (NOW HIRING)

HCTec

IT Support Analyst II

Glendale, AZ · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

Weaver

IT Technical Support I

Manhattan Beach, CA · On-site

$65K - $70K/yr

Position Profile Weaver is seeking an individual to fill the IT Technical Support I role in our growing internal IT department. This is an entry-level IT Service Desk position for assisting firm ...

State of Maryland

$60 - $80/hr

Introduction The Maryland Military Department is looking for a candidate to fill the position of IT Technical Support Specialist I! Join a dynamic team and embark on a career with great benefits ...

SAIC

Customer Support Analyst

Quantico, VA

$80K - $120K/yr

In coordination with desk side support and service desk resource teams, provides IT technical ... Qualifications It is required that the Customer Support Analyst have the following qualifications:

CONSERVATION INTERNATIONAL

POSITION SUMMARY - This position is based in Arlington, VA As an IT/Help Desk Coordinator at Conservation International,you'llbe the front line of technical support for our people around the world ...

System One

Technical Support Analyst

Merrifield, VA · On-site

Job Title: Technical Support Analyst Location: Vienna, VA (Onsite) Position Type: Multi-year ... Manage IT asset recovery efforts through return and offboarding tickets, including device scanning ...

CSafe Global Group

IT Support Analyst

Monroe, OH · On-site

$60 - $80/hr

... IT Support Analyst 30+ days ago Requisition ID: 1352 The IT Support Analyst is responsible for ... Provide remote technical support to end users in other regions via ticketing system, phone, or ...

Legacy Health Services

IT Support Analyst I

Parma, OH · On-site

We are seeking a motivated IT Support Analyst I to provide exceptional technical support to healthcare clients throughout Ohio. This position requires regular travel to healthcare facilities across ...

OSTechnical

Be Seen First

IT Support Analyst - Level I | 24x7 Environment

Ventura, CA · On-site

$24 - $26/hr

IT Support Analyst - Level I | 24x7 Environment Our hospital client is seeking a customer-focused IT Support Analyst (Level I) to provide frontline technical support in a fast-paced healthcare ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... Bachelor's degree in Computer Science, Information Technology, or related technical field

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It Technical Support Analyst information

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How much do it technical support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is an IT Technical Support Analyst?

IT Technical Support Analysts are professionals who assist individuals and organizations with computer hardware, software, and network issues. They diagnose problems, provide solutions or escalate issues, and ensure that technology systems run smoothly. Their responsibilities often include troubleshooting technical problems, installing and configuring systems, and offering guidance on best practices for IT security and efficiency. IT Technical Support Analysts play a crucial role in minimizing downtime and maintaining productivity by resolving technical issues promptly.

What are the key skills and qualifications needed to thrive as an IT Technical Support Analyst?

To thrive as an IT Technical Support Analyst, you need strong troubleshooting abilities, a solid understanding of computer systems, networks, and software, typically supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic utilities is crucial. Excellent communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations for organizations.

What are some common challenges IT Technical Support Analysts face when troubleshooting user issues remotely?

One of the main challenges IT Technical Support Analysts encounter is accurately diagnosing and resolving problems without direct access to the user's device. Communication barriers, such as unclear descriptions of the issue or lack of technical knowledge from end-users, can make troubleshooting more complex. Analysts often rely on remote desktop tools, detailed questioning, and clear step-by-step guidance to overcome these obstacles. Building strong customer service skills and patience is essential to ensure effective support and user satisfaction.

What is the difference between It Technical Support Analyst vs Network Support Specialist?

AspectIt Technical Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, IT departments, remote supportNetwork operations centers, client sites, remote
Industry UsageIT service providers, corporate IT teamsTelecommunications, enterprise networks

The It Technical Support Analyst and Network Support Specialist roles share common certifications and work environments, often overlapping in IT support and troubleshooting. However, the analyst focuses more broadly on hardware, software, and user issues, while the network specialist concentrates on network infrastructure and connectivity. Both roles are essential in maintaining IT operations but serve different technical areas within organizations.

How much does an IT Technical Support Analyst earn?

The average salary for an IT Technical Support Analyst typically ranges from $45,000 to $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with certifications like CompTIA or Microsoft can earn higher salaries. Many roles also offer benefits such as health insurance and opportunities for career advancement.

Is IT hard to be an IT Technical Support Analyst?

Becoming an IT Technical Support Analyst requires strong problem-solving skills, technical knowledge of hardware and software, and good communication abilities. The role often involves troubleshooting issues, working with various tools, and staying updated on technology trends, but it is generally accessible with relevant certifications and training.

What states have the most It Technical Support Analyst jobs?

States with the most job openings for It Technical Support Analyst jobs include:

What are popular job titles related to It Technical Support Analyst jobs?

For It Technical Support Analyst jobs, the most frequently searched job titles are:

It Technical Support Analyst jobs near you

IT Support Analyst II

Glendale, AZ • On-site

HCTec
Health Care and Social Assistance • 201 - 500 employees
Learn more about HCTecexternal

Full-time

Posted 14 days ago

HCTec rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

138th of 226 rated it services

Job description

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities and the ability to lead projects and mentor junior team members. This is a hybrid position, including onsite support.
Essential Functions:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
Answer and respond to and resolve help desk requests in a timely manner.
Analyze and troubleshoot complex technical problems and provide effective solutions.
Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
Perform routine maintenance on computer systems, such as backups and software updates.
Manage user accounts and permissions across various systems and applications.
Participate in the development and implementation of IT policies and procedures.
Document and maintain a knowledge base of common issues and solutions.
Assist with the testing and implementation of new software and hardware.
24/7 On-Call IT Support rotation.
Travel to client locations in the local area.
Knowledge, Skills, & Abilities:
Education:
Bachelor's degree in computer science, Information Technology, or related field.
2+ years of experience in IT support or related role.
Experience:
Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
Experience with server administration and virtualization technologies.
Excellent written and verbal communication skills
Requirements:
Ability to work independently and in a team environment.
Strong problem-solving and analytical skills.
Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

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