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It Technical Support Analyst Jobs (NOW HIRING)

Spruce Infotech

Lab IT Technical Support

Louisville, KY · On-site

$19.75 - $27/hr

This position will provide advanced technical support for Client Reference Lab's ecosystem ... This will involve potential collection and analysis of site survey information and interviews with ...

Lummi Nation

Technical Support Analyst

Bellingham, WA · On-site

Technical Support Analyst records all contacts, troubleshooting steps, and resolutions into the IT service desk management application. Assist Information Technology staff with special projects ...

HCTec

IT Support Analyst II

Mesa, AZ · Hybrid

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

HCTec

IT Support Analyst II

Mesa, AZ · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

Weitz

IT Technical Support Representative

Des Moines, IA · On-site

The Weitz Company is hiring an Information Technology (IT) Technical Support Representative (TSR) to serve as the front-line contact for IT inquiries, ensuring a positive experience for both internal ...

High Bridge Consulting LLC

Technical Support Analyst

PA · On-site

$22.75/hr

The Technical Support Analyst II is a customer-centric role responsible for providing technical ... IT services for end users in the most efficient manner available. * May include after-hours support.

SummitHR

IT Technical Support I

Los Angeles, CA · On-site

$23.25 - $31.75/hr

The position is responsible for the initial analysis, diagnosis and troubleshooting of events ... Provide IT support at Division-wide sponsored events. - Provide on-the-job training to new ...

Empower Brands

IT Support Analyst

Richmond, VA

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Empower Brands

IT Support Analyst

Richmond, VA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Loomis

Technical Support Analyst

Elmhurst, IL · On-site

$65K - $90K/yr

Position Summary The Level 3 Technical Support Analyst serves as the highest escalation point ... Information Technology, Engineering, or equivalent experience - 5+ years of Tier 3 or senior ...

Soni Resources

IT Support Analyst

New York, NY · On-site

We are seeking an IT Support Analyst to provide high-quality technical support within a fast-paced professional services environment. This role will serve as the primary local IT contact while ...

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All JobsIt Technical Support Analyst Jobs

It Technical Support Analyst information

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$15

$27

$43

How much do it technical support analyst jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for it technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between It Technical Support Analyst vs Network Support Specialist?

AspectIt Technical Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, IT departments, remote supportNetwork operations centers, client sites, remote
Industry UsageIT service providers, corporate IT teamsTelecommunications, enterprise networks

The It Technical Support Analyst and Network Support Specialist roles share common certifications and work environments, often overlapping in IT support and troubleshooting. However, the analyst focuses more broadly on hardware, software, and user issues, while the network specialist concentrates on network infrastructure and connectivity. Both roles are essential in maintaining IT operations but serve different technical areas within organizations.

What are IT Technical Support Analysts?

IT Technical Support Analysts are professionals who assist individuals and organizations with computer hardware, software, and network issues. They diagnose problems, provide solutions or escalate issues, and ensure that technology systems run smoothly. Their responsibilities often include troubleshooting technical problems, installing and configuring systems, and offering guidance on best practices for IT security and efficiency. IT Technical Support Analysts play a crucial role in minimizing downtime and maintaining productivity by resolving technical issues promptly.

What are the key skills and qualifications needed to thrive as an IT Technical Support Analyst, and why are they important?

To thrive as an IT Technical Support Analyst, you need strong troubleshooting abilities, a solid understanding of computer systems, networks, and software, typically supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic utilities is crucial. Excellent communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations for organizations.

What are some common challenges IT Technical Support Analysts face when troubleshooting user issues remotely?

One of the main challenges IT Technical Support Analysts encounter is accurately diagnosing and resolving problems without direct access to the user's device. Communication barriers, such as unclear descriptions of the issue or lack of technical knowledge from end-users, can make troubleshooting more complex. Analysts often rely on remote desktop tools, detailed questioning, and clear step-by-step guidance to overcome these obstacles. Building strong customer service skills and patience is essential to ensure effective support and user satisfaction.
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It Technical Support Analyst jobs near you

IT Technical Support Specialist- Full-Time

HEALTHY COMMUNITY HEALTH CENTER

Harrisonburg, VA

Full-time

Posted 4 days ago

Job description

Position Summary

Healthy Community Health Centers (HCHC) is seeking a dedicated IT Technical Support Specialist to support our mission-driven, patient-centered environment. As part of a collaborative healthcare team, this customer-facing role provides technical assistance for computer hardware, software, applications, and monitoring systems that support clinical and administrative operations.
Working within an FQHC setting requires a high level of flexibility, responsiveness, and teamwork. The IT Technical Support Specialist plays a critical role in ensuring technology supports seamless patient care, particularly in fast-paced and resource-sensitive environments. This position requires adaptability, strong communication, and a commitment to delivering reliable, compassionate support to staff serving diverse patient populations

Responsibilities

  • Provide timely, customer-focused technical support to clinical and administrative staff, both remotely and in person
  • Diagnose and resolve issues related to hardware, software, applications, and network-connected devices
  • Collaborate closely with interdisciplinary teams to ensure IT systems effectively support patient care delivery
  • Demonstrate flexibility in prioritizing and responding to urgent technical needs across multiple sites and departments
  • Document, track, and manage support requests, resolutions, and system updates in accordance with organizational standards
  • Escalate complex issues to higher-level IT teams while maintaining communication with impacted users

System Maintenance & Monitoring

  • Install, configure, and maintain IT hardware and software systems to ensure optimal performance
  • Proactively monitor systems and applications to identify performance concerns and potential security risks
  • Apply updates, patches, and security measures to maintain system integrity and compliance
  • Assist with maintaining uptime and functionality of systems critical to patient care operations

Communication & Training

  • Provide clear, user-friendly technical guidance to individuals with varying levels of IT proficiency
  • Translate technical solutions into practical, understandable terms for non-technical users
  • Deliver training and ongoing guidance on IT best practices, including cybersecurity awareness
  • Maintain a collaborative, team-oriented approach when working with staff, vendors, and IT colleagues

Teamwork & Work Environment

  • Work both independently and as part of a supportive, team-based IT environment
  • Partner with clinical, administrative, and leadership teams to implement and sustain effective technology solutions
  • Adapt to changing priorities and shifting demands in a dynamic healthcare environment
  • Support a culture of service excellence, inclusivity, and continuous improvement

Education and Experience

  • Bachelor's degree in IT related field or appropriate work experience.
  • No specific certification or licensure required
  • Minimum of 1 year of experience in an IT support environment

Physical Requirements

  • Sufficient hearing to perform essential job functions.
  • Ability to communicate effectively with team members in-person and virtually.
  • Primarily sedentary role with regular periods of walking and travel to support IT issues and deliver training.
  • Ability to lift, carry, and handle equipment and supplies as required.

Work Location

You may be required to travel to any of our sites as part of your responsibilities at any time.

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