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It Technical Associate Jobs in California (NOW HIRING)

As an IT Technical Program Manager, you'll be a force multiplier across IT and Asana's cross-functional business partners. You will drive outcomes, programs, and operational rhythms that make IT ...

Bachelor s degree in IT or Engineering (or equivalent experience). * 5+ years of progressively responsible IT technical experience, with at least 3 years as a lead. * Experience in system design ...

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It Technical Associate information

What is an IT Technical Associate?

IT Technical Associates are professionals who provide technical support, maintenance, and troubleshooting for computer systems, software, and networks within an organization. They assist users with resolving technical issues, install and configure hardware and software, and ensure the smooth operation of IT infrastructure. IT Technical Associates often work as part of a larger IT team and may also help with system upgrades and security monitoring. Their role is crucial to keeping technology running efficiently and minimizing downtime for businesses.

What skills and qualifications are needed to thrive as an IT Technical Associate?

To thrive as an IT Technical Associate, you need a solid understanding of computer systems, troubleshooting, networking, and a relevant degree or certification such as CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with operating systems (Windows, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving skills, attention to detail, and effective communication set top performers apart in this role. These competencies are crucial for resolving technical issues efficiently and ensuring smooth IT operations within an organization.

What are common challenges faced by IT Technical Associates, and how can they effectively address them?

IT Technical Associates often encounter challenges such as troubleshooting complex technical issues under time constraints, keeping up with rapidly evolving technology, and balancing multiple support requests from different departments. To address these challenges, it's important to develop strong problem-solving skills, maintain clear communication with team members and end-users, and continuously seek out training opportunities to stay updated on the latest systems and software. Proactively documenting solutions and collaborating with colleagues also helps streamline workflows and improve efficiency in a dynamic IT environment.

What is the difference between It Technical Associate vs Network Support Specialist?

AspectIt Technical AssociateNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, help desks, technical supportNetwork operations centers, client sites, enterprise networks
Job FocusHardware, software, troubleshooting, basic network supportNetwork configuration, troubleshooting, security, performance

The It Technical Associate and Network Support Specialist roles share common certifications and work environments related to IT support. However, the It Technical Associate typically handles broader hardware and software issues, while the Network Support Specialist focuses specifically on network infrastructure and security. Both roles are essential in maintaining IT systems, but their primary responsibilities differ based on technical specialization.

What can I do with an IT Technical Associate's degree?

An IT Technical Associate's degree prepares individuals for roles such as help desk technician, network support specialist, or systems administrator. These positions involve troubleshooting hardware and software issues, maintaining network infrastructure, and supporting end-users, often requiring knowledge of operating systems, networking, and basic cybersecurity. Certifications like CompTIA A+ or Network+ can enhance job prospects in this field.

Which IT Technical Associate job is the highest paid?

The highest-paid IT Technical Associate roles typically include positions such as Senior IT Technical Associate or specialized roles like Network Security Engineer, which require advanced certifications and experience. These roles often offer higher salaries due to increased responsibilities, expertise in cybersecurity, cloud computing, or network infrastructure. Salary levels vary based on industry, location, and individual qualifications.

What are the most commonly searched types of It Technical jobs in California?

The most popular types of It Technical jobs in California are:

What cities in California are hiring for It Technical Associate jobs?

Cities in California with the most It Technical Associate job openings:

IT Technical Program Manager

San Francisco, CA • On-site

Asana
Software Development • 1 - 5K employees

$194K - $220K/yr

Full-time

Retirement

Posted 9 days ago


Job description

IT systems, expertise, and experience are central to Asana's mission of helping teams work together effortlessly. As an IT Technical Program Manager, you'll be a force multiplier across IT and Asana's cross-functional business partners. You will drive outcomes, programs, and operational rhythms that make IT highly effective and visible outside its own walls. IT TPM work is rarely IT-only: you'll be leading projects, programs, and processes that reach into Security, Product, Workplace, PeopleOps, Legal, and other business lines as a matter of course, not exception.
You'll join the team as a TPM, reporting to the IT TPM function lead, and take ownership of a dynamic portfolio of IT programs and projects. This is a high-autonomy role for someone who wants real ownership early: you'll be trusted to run point on your portfolio while helping shape how the broader IT TPM function operates.
This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
What you'll achieve
  • Lead high-impact, cross-functional initiatives that span organizational boundaries. From IT infrastructure and AI adoption efforts to company-wide strategic initiatives in collaboration with Security, Product, Workplace, PeopleOps, Legal, and other partners.
  • Own your share of IT's process portfolio. You will fully own one or more highly visible IT processes and influence the development of all TPM processes. Throughout, you will maintain a focus on adaptation and continual improvement.
  • Run point on program communications. Keep stakeholders aligned, unblock teams, and build durable partnerships within and beyond IT.
  • Identify, manage, and mitigate risks and dependencies, ensuring alignment across key stakeholders to deliver successful outcomes.
  • Promote and evolve project management practice across IT. Create repeatable processes that leverage TPM best practices across the organization.
  • Drive adoption of policies, practices, and procedures across IT and Asana more broadly, through influence and tactful education rather than authority.
  • Bring a holistic view of the IT ecosystem to design and planning decisions, so solutions support our strategy and day to day operations.
  • Document and share knowledge so that processes and decisions are legible and repeatable by others, not dependent on any one person.
  • Help define how the TPM function operates. Partner with your manager to shape the team's operating model, planning cadences, and processes.

About you
  • 6+ years of program management experience, with meaningful time working in or alongside IT organizations.
  • Proven ability to lead cross-functional teams through complex, ambiguous, multi-stakeholder work with only high-level direction. You are comfortable creating structure rather than waiting for it.
  • Strong grasp of business drivers, with the judgment to align processes to impact, design workable solutions, and implement improvements rather than defaulting to how it's always been done.
  • Comfortable operating with high autonomy across multiple concurrent workstreams, stakeholders, and timelines.
  • Excellent written and verbal communication. You enjoy distilling complex or ambiguous issues into actionable plans and can communicate clearly up, down, and across.
  • Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
  • You know when to solve a problem yourself and when to bring in the right partner. Your title history matters less than how you think and how you work with people.
  • Experience across IT domains: IT Infrastructure, Identity & Access, Networking, Automations & Support.
  • PMP or ITIL certification.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
What we'll offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
For this role, the estimated base salary range is between $194,000-$220,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.
We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
  • Mental health, wellness & fitness benefits
  • Career coaching & support
  • Inclusive family building benefits
  • Long-term savings or retirement plans
  • In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.
#LI-Hybrid #LI-SA
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
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