Title: IT Technical Support / Help Desk Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $21.00 - $24.00/- on W2 Kindly share your most updated resume. Summary: The IT Service Desk Agent is ...
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Title: IT Technical Support / Help Desk Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $21.00 - $24.00/- on W2 Kindly share your most updated resume. Summary: The IT Service Desk Agent is ...
Title: IT Technical Support / Help Desk Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $21.00 - $25.00/- on W2 Kindly share your most updated resume. Summary: The IT Service Desk Agent is ...
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Title: IT Technical Support / Help Desk Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $21.00 - $25.00/- on W2 Kindly share your most updated resume. Summary: The IT Service Desk Agent is ...
Title: IT Technical Support / Help Desk Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $21.00 - $24.00/- on W2 Kindly share your most updated resume. Summary: The IT Service Desk Agent is ...
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Title: IT Technical Support / Help Desk Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $21.00 - $24.00/- on W2 Kindly share your most updated resume. Summary: The IT Service Desk Agent is ...
Title: IT Technical Support / Help Desk Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $21.00 - $25.00/- on W2 Kindly share your most updated resume. Summary: The IT Service Desk Agent is ...
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Title: IT Technical Support / Help Desk Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $21.00 - $25.00/- on W2 Kindly share your most updated resume. Summary: The IT Service Desk Agent is ...
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 - 12 Months Pay Rate: $24.00/- on W2 Kindly share your most updated resume. Executive Summary: * The IT Servic ...
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Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 - 12 Months Pay Rate: $24.00/- on W2 Kindly share your most updated resume. Executive Summary: * The IT Servic ...
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $24.00/- on W2 Kindly share your most updated resume. Summary: The Service Desk Agent is the ...
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Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $24.00/- on W2 Kindly share your most updated resume. Summary: The Service Desk Agent is the ...
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $24.00/- on W2 Kindly share your most updated resume. Summary: The Service Desk Agent is the ...
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Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $24.00/- on W2 Kindly share your most updated resume. Summary: The Service Desk Agent is the ...
Temp | Administration | Customer Supp/Account Rep-Sr-IT | Level 2(USD) / IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job:
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Temp | Administration | Customer Supp/Account Rep-Sr-IT | Level 2(USD) / IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job:
Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service skills ...
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Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service skills ...
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service ...
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Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service ...
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Springfield, OH · On-site
This position provides advanced technical support for end users while administering servers ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...
IT Administrator
Springfield, OH · On-site
This position provides advanced technical support for end users while administering servers ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...
Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: The Service Desk Chat Agent is the first ...
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Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: The Service Desk Chat Agent is the first ...
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Springfield, OH · On-site
$60K - $70K/yr
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Information Technology Supervisor 3 (PN 20079216)
Columbus, OH · On-site
$48.93/hr
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Springfield, OH · On-site
$60K - $70K/yr
IT Administrator Reports To: Director of Information TechnologyPosition Summary The IT Systems ... This position provides advanced technical support for end users while administering servers ...
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IT Administrator
Springfield, OH · On-site
$60K - $70K/yr
IT Administrator Reports To: Director of Information TechnologyPosition Summary The IT Systems ... This position provides advanced technical support for end users while administering servers ...
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Columbus, OH · Hybrid
Donatos is just as dedicated to our Associates as we are to our guests. After all, delivering the ... Position Summary The IT Support Specialist is responsible for providing comprehensive technical ...
IT Support Specialist
Columbus, OH · Hybrid
Donatos is just as dedicated to our Associates as we are to our guests. After all, delivering the ... Position Summary The IT Support Specialist is responsible for providing comprehensive technical ...
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Columbus, OH · On-site
$20 - $22/hr
Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
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Technical Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
... information security standards and advising business & technology partners. - Partner with ... technical design, architecture, SLA definition and control, oversight for roll-out to end user ...
... information security standards and advising business & technology partners. - Partner with ... technical design, architecture, SLA definition and control, oversight for roll-out to end user ...
It Technical Associate information
See salary details
$11.06 - $15.25
2% of jobs
$18.11 is the 25th percentile. Wages below this are outliers.
$15.25 - $19.45
34% of jobs
The median wage is $21.34 / hr.
$19.45 - $23.65
32% of jobs
$25.55 is the 75th percentile. Wages above this are outliers.
$23.65 - $27.84
17% of jobs
$27.84 - $32.04
5% of jobs
$32.04 - $36.23
6% of jobs
$36.23 - $40.43
2% of jobs
$40.43 - $44.62
2% of jobs
$44.62 - $48.82
0% of jobs
$48.82 - $53.02
0% of jobs
$53.02 - $57.21
0% of jobs
$11
$24
$57
How much do it technical associate jobs pay per hour?
As of Sep 11, 2026, the average hourly pay for it technical associate in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.
What cities are hiring for It Technical Associate jobs?
Cities with the most It Technical Associate job openings:
What states have the most It Technical Associate jobs?
States with the most job openings for It Technical Associate jobs include:
What are the most commonly searched types of It Technical jobs?
The most popular types of It Technical jobs are:
IT Technical Support / Help Desk in Columbus, OH 43219
Columbus, OH • On-site
Amicis Global
$24/hr
Contractor
Re-posted 9 days ago
Job description
Title: IT Technical Support / Help Desk
Location: Columbus, OH 43219
Duration: 12 Months
Pay Rate: $21.00 - $24.00/- on W2
Kindly share your most updated resume.
Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Roles and Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Roles and Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
#CareerBuilder #Monster #Dice #Indeed #LinkedIn
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
#CareerBuilder #Monster #Dice #Indeed #LinkedIn
About Amicis Global Technologies
Sourced by ZipRecruiter
Headquarters location
Brampton, ON, CA