It Tech Support System Jobs (NOW HIRING)

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Job Description Summary:

Serves as the primary subject matter expert within their respective Information Technology team, with deep knowledge of the applications and technology that their team is responsible for.
Collaborates with the business analysts, architects, vendor partners, and other teams across the IT organization to deliver complex applications and services.
Provides technical expertise by enforcing the vision of the application or service architecture and safeguarding the integrity and security of the application environment in collaboration and partnership with architects and other tech leads.
In addition, the incumbent will lead code or design reviews, analyze results, and make a recommendation to deliver quality products.
Project work may include application development, API tooling, and system design to enable external applications with database secure access to RDBMS or No SQL, and related tasks.

Responsibilities And Duties:

15% Collaboration - Works with architects, Business Analysts, Product Owners, and peers providing technical expertise by enforcing the vision of the application architecture and safeguarding the integrity of the application environment. Reviews and provides input into architectural designs and requirements.
15% Functional Subject Matter Expertise - Functions as a subject matter expert and advocate for the software applications supported.
30% Technical Expertise - Serves as the deep technical expert for the applications supported by team.
- Support cross team technical collaboration
- Identify risks and design contingency plans
- Analyze existing operations and evaluate options for improvements
- Conduct security audits to identify areas of improvement
- Guides their teams through technical issues and challenges
- Assists with designing the governance, quality assurance and standards activities associated with ensuring technology architecture compliance of projects and products.
- Leads technology change to deliver business outcomes while also virtually leveraging subject matter experts from any other needed technical area.
- Oversees, or consults on, technology implementation and modification activities (for example, projects and products), particularly for new or shared solutions.
- Creates and delivers working, production-ready IT services that can be easily leveraged by agile teams
- Adaptability to new and emerging technology, oversees PoCs
- Provides the detailed designs, reviews the implementation by the developers, ensures quality, and best practices such as automated unit tests, integration tests, continuous integration
- Technical Documentation - Creates, reviews, and approves technical documentation for applications supported
- Technology Strategy - Leads the development of technology strategy and roadmap within a given area of specialty including design, documentation, communication, and implementation of new or existing standards for infrastructure technologies while remaining current on industry trends
10% Vendor Management - Works with 3rd party vendors to validate technical aspects and assess feasibility concerns and develop reporting metrics, dashboards, and status reporting to drive outcomes and meet expectations for quality and performance
30% Operations - Works with internal customers and 3rd party vendors to communicate, coordinate, manage expectations, approve, and assist with operational processes such as crisis management, support escalation, change management, release management, capacity management, and other ITIL processes. Research and Analysis - Analyzes, plans, justifies, schedules, and coordinates the implementation and maintenance of the specialty area's administrative, operational, and financial initiatives including TCO, optimization, and efficiency
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

Bachelor's Degree: Computer and Information Science

Additional Job Description:

• Degree, or equivalent (7-10 years) of experience
• Field of Study/Experience: Computer Science, Information Systems, Mathematics, or Engineering
• Total Years of Experience: 5+ years with a bachelor's degree or 12 - 15 years + without a bachelor's across software development life cycle
• Expertise in at least one technology stack designing, developing, testing, and/or delivering complex software (i.e., Java, .NET, iOS, Android, Python
• Excellent debugging, troubleshooting, and analytical skills
• Lead code/design reviews and daily/weekly meetings
• Ability to facilitate quick and efficient technology resolutionsto the team members
• Collaborate with Architects and Managers to develop Metrics & KPI's
• Analyze data and generate detailed reports focusing on relevant development metrics and KPIs
• Identify any technical risks and forming contingency plans as soon as possible
• Provide root cause analysis for production defects and minimize defect leakage into production
• Own the quality of the delivered product making sure to automate where all possible with well documented code development

SPECIALIZED KNOWLEDGE

• Knowledge of coding standards and tools and techniques to enforce quality of the software (Static code analysis, Quality Gates etc.)
• Understanding of information principles and processes
• Understanding of financial implications of design decisions, and driving informed decisions
• Understanding of system development life cycle methodologies (such as waterfall, spiral, agile software development, rapid prototyping, incremental, synchronize and stabilize, and DevOps)
• Demonstrated ability to troubleshoot problems in multi-tiered applications, including SAAS and on-premises
• Solid understanding of design patterns
• Working with the team to identify performance bottlenecks and optimizing the application performance

DESIRED ATTRIBUTES

• Is adaptable to new technology
• Forward-thinking, with ability to be strategic when looking at future technologies
• Possesses a continuous-learner mindset
• Ability to estimate the financial impact of technology alternatives
• Ability to quickly comprehend the functions and capabilities of existing, new, and emerging technologies that enable and drive new business designs and models
• Demonstrated ability to work well with others and be respected as a leader

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

IT Imaging

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment 

Remote Work Disclaimer:

Positions marked as remote are only eligible for work from Ohio.