ZipRecruiter

Log In

1

It Support Jobs in Plainfield, IL (NOW HIRING)

Civis Analytics

IT Support Specialist

Chicago, IL · On-site

$50K - $53K/yr

What we are looking for Join Civis Analytics as an IT Support Specialist and immerse yourself in a cloud-first technology environment. We're seeking a passionate individual to address tier one and ...

Civis Analytics

IT Support Specialist

Chicago, IL · On-site

$50K - $53K/yr

What we are looking for Join Civis Analytics as an IT Support Specialist and immerse yourself in a cloud-first technology environment. We're seeking a passionate individual to address tier one and ...

Suncast

IT Support Technician

Batavia, IL · On-site

$50K - $65K/yr

The IT Operations Support Analyst is responsible for frontline IT operations Help Desk ticket fulfillment, improving documentation of IT tasks, and assisting with IT projects. The IT Operations ...

Sky Systems Inc

IT Support (Part Time)

Chicago, IL

$22.25 - $30.50/hr

Position: IT Support Engineer Working Model: This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for ...

suncast

IT Support Technician

Batavia, IL

$50K - $65K/yr

The IT Operations Support Analyst is responsible for frontline IT operations Help Desk ticket fulfillment, improving documentation of IT tasks, and assisting with IT projects. The IT Operations ...

suncast

IT Support Technician

Batavia, IL

$50K - $65K/yr

The IT Operations Support Analyst is responsible for frontline IT operations Help Desk ticket fulfillment, improving documentation of IT tasks, and assisting with IT projects. The IT Operations ...

DivIHN Integration Inc

IT Support Technician

Lemont, IL · On-site

$21.75 - $29.75/hr

Mid-Level IT Support Technician Location: On-site at Lemont, IL Duration: 6 Months Work Schedule: The contractor is expected to work a standard 40-hour week, 8 hours daily. Monday through Friday, 9 ...

Giesecke+Devrient

IT Support Intern

Lemont, IL · On-site

$20/hr

The IT Support Intern will assist with documenting printers and maintaining inventory of devices and supplies. Key responsibilities include imaging computers for G+D users receiving new equipment ...

Giesecke+Devrient

IT Support Intern

Lemont, IL

$20/hr

The IT Support Intern will assist with documenting printers and maintaining inventory of devices and supplies. Key responsibilities include imaging computers for G+D users receiving new equipment ...

Samprasoft

IT Support Analyst II

Hoffman Estates, IL · On-site

IT Support Specialist Performs IT support activities related to client interfacing and internal applications, systems, and hardware support and may interface with the client or internal users on ...

viaPhoton

IT Support Specialist

Naperville, IL · On-site

Provide direct IT support to production and warehouse teams, including tablet and scanner troubleshooting on the manufacturing line * Troubleshoot specialized production software and coordinate with ...

Roadshow Concepts

IT Support Specialist I

Oak Brook, IL

$24/hr

Job Summary The IT Support Specialist I provides first-line technical support across the organization, assisting end users and administrative staff with hardware, software, and system issues. This ...

Urgent

Cobalt Extensions

IT Support Specialist

Chicago, IL · On-site

$55K - $65K/yr

The Role As our IT Support Specialist, you will be a direct resource on the ground for Cobalt Extensions clients. You won't just be fixing servers; you'll be ensuring that teachers can teach and ...

viaPhoton

IT Support Specialist

Naperville, IL

Provide direct IT support to production and warehouse teams, including tablet and scanner troubleshooting on the manufacturing line * Troubleshoot specialized production software and coordinate with ...

next page

Showing results 1-20

People also search for

All JobsIt Support JobsIt Support Jobs in Plainfield, IL

It Support information

See Plainfield, IL salary details

$11

$18

$25

How much do it support jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support in Plainfield, IL is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

More about It Support jobs
What are the most commonly searched types of It Support jobs in Plainfield, IL? The most popular types of It Support jobs in Plainfield, IL are:
What are popular job titles related to It Support jobs in Plainfield, IL? For It Support jobs in Plainfield, IL, the most frequently searched job titles are:
What job categories do people searching It Support jobs in Plainfield, IL look for? The top searched job categories for It Support jobs in Plainfield, IL are:
What cities near Plainfield, IL are hiring for It Support jobs? Cities near Plainfield, IL with the most It Support job openings:
It Support jobs near you
Infographic showing various It Support job openings in Plainfield, IL as of May 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,693 per year, or $18.1 per hour.
IT Support Specialist

IT Support Specialist

Civis Analytics

Chicago, IL • On-site

$50K - $53K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

At Civis Analytics, we bring objective, data-driven truth to organizational decision-making-from the boardroom to the world's largest progressive social causes.
This mission isn't an aspiration: it's something we see realized every day, and it brings purpose to everything we're working on.
We combine a sophisticated SaaS product with our specialized data science consultancy to empower tens of thousands of active users to make millions of data-driven decisions every month. From joining disparate data sources and automating reporting, to building more elaborate models of targeted audiences and optimizing messages for them, organizations like the Bill and Melinda Gates Foundation, the City of Boston, and iHeart Radio trust Civis's technology to make their most critical decisions.
Core to our product and consulting offerings is Civis Platform, which makes it easy to import, manage, transform, analyze, and report on data with integrated open source tools. Our customers love Civis Platform because it empowers them to focus on finding data-driven answers to their most critical questions-in other words, we empower them to run their business, rather than running a tech stack.
Learn more about Civis at www.civisanalytics.com.
What we are looking for
Join Civis Analytics as an IT Support Specialist and immerse yourself in a cloud-first technology environment. We're seeking a passionate individual to address tier one and tier two technical issues, collaborating directly with employees across all departments. Your role will involve innovating our support infrastructure, providing exemplary customer service, and honing tier two ticket level skills with the opportunity to advance to tier three. If you're ready to make a significant impact in a dynamic setting, apply now to take your career to the next level at Civis!
Responsibilities
  • Manage the internal IT support ticket queue, serving as the first point of contact for employees' IT needs
  • Administer software-as-a-service applications (Google Workspace, Atlassian Confluence and Jira, Github, LastPass Okta, Salesforce, Slack, etc.)
  • Manage MacBooks using mobile device management software like Iru (formerly Kandji)
  • Support LAN/WAN, printers, AV, and VoIP equipment in Chicago office as needed
  • Run technical on-boarding sessions for new employees
  • Maintain and improve on company's internal knowledge base
  • Play a key role in enforcing our data security policies and supporting our compliance and audit standards (e.g., SOC2, FedRAMP, etc.)

Minimum Qualifications
  • 2+ years of IT support experience with an emphasis on Mac OS X support
  • Experience managing MacBooks using MDM
  • Excellent customer service skills
  • Experience providing oversight and operational management for critical IT tools
  • Experience with a support ticketing system
  • Understanding of IT and security best practices
  • LAN/WAN troubleshooting experience
  • On-site and remote support experience
  • Understanding of desktop automation concepts

Preferred Qualifications
  • Experience with AI tools (Claude, ChatGPT, Gemini, etc.)
  • Experience with Google Apps
  • Familiarity with a mainstream scripting language (bash, python, perl, etc.)
  • Vendor management and software license management experience
  • Experience supporting a software-as-a-service business

All employees either must be fully vaccinated against COVID-19, initiate vaccination before your start date, or file an exemption request prior to start date per company policy for review.
Who we are
At Civis, we have opportunities for applicants who are newcomers, seasoned professionals, and anywhere in between. Our teams are energized by complex challenges and value diversity of thought. Opportunities to stand out and inspire happen daily and we trust and encourage you to act on your ideas - no matter how big they are. We offer you the tools and community you need to do your best work. Each of us is committed to holding ourselves accountable for results, challenging the status quo and finding new ways to grow our company and each other.
Why Join our Team?
  • Salary: $50,000-53,000
  • The opportunity to be part of a growing tech startup focused on solving interesting and meaningful problems, invested in internal promotion, and committed to fostering a diverse, equal and inclusive workplace.
  • Competitive benefits, including unlimited PTO, 401K match with immediate vesting, health, dental, and vision benefits, fully paid parental leave, commuter benefits, and pet insurance.

Civis embraces the individuality of our employees and we celebrate each other's differences. Our products, services, and culture benefit from and thrive on the unique perspectives brought by each person in our Civis community. We're proud to be an equal opportunity workplace, and we are committed to equal employment opportunity regardless of race, age, sex, color, ancestry, religion, national origin, sexual orientation, gender identity, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please contact internalrecruiting@civisanalytics.com
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
EEO IS THE LAW
EEO Supplement
Pay Transparency
Employee and Applicant Privacy Notice

Apply