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It Support Specialist Jobs in Lancaster, WI (NOW HIRING)

UMB Financial

Retirement Plan Support Specialist

Dubuque, IA · On-site

$57.76K - $124.17K/yr

The Retirement Plan Support Specialist plays a crucial role in supporting the Retirement Plan ... Provides timely updates and maintains accurate information in the customer relationship management ...

Robert Half

Desktop Support Analyst

Dubuque, IA · On-site

$22 - $29.50/hr

The person in this role will support end users with hardware, software, connectivity, and access needs while helping keep local IT operations running smoothly. Responsibilities: • Deliver on-site ...

K2services

FAST Service Specialist

Dubuque, IA

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable ... genetic information, veteran or military status, or any other characteristic protected by ...

Artech Information System LLC

desktop support

Dubuque, IA · On-site

$19 - $24.25/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Job Title: Deskside Support Representative Distributed Client Services Location: DUBUQUE,IA ...

Takeda

Licensed Practical Nurse

Dubuque, IA · On-site

$24.25 - $33/hr

The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager ... information or characteristics, marital status, status as a Vietnam era veteran, special disabled ...

Takeda

Plasma Center Nurse- RN

Dubuque, IA

The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager ... information or characteristics, marital status, status as a Vietnam era veteran, special disabled ...

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It Support Specialist information

See Lancaster, WI salary details

$30.8K

$61.7K

$99.4K

How much do it support specialist jobs pay per year?

As of May 27, 2026, the average yearly pay for it support specialist in Lancaster, WI is $61,717.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $83,800.00 per year, depending on experience, location, and employer.

What Is an IT Support Specialist?

An IT support specialist provides technical support and assistance for computers and networks. These specialists can either work for an IT company, providing support to customers, or within an IT department for a private company. In a career as an IT support specialist, your job duties are to answer questions about computer systems and troubleshoot solutions to software problems over the phone, via email, or in person, if necessary. If an issue arises that you can’t resolve, then you must submit a trouble ticket to have a computer technician do a site visit. The qualifications to become an IT support specialist are strong computer skills and a bachelor’s degree in computer science or information technology (IT). Relevant experience can sometimes mack up for lack of formal education.

What are the key skills and qualifications needed to thrive as an IT Support Specialist, and why are they important?

To thrive as an IT Support Specialist, you need strong problem-solving abilities, knowledge of computer systems and networks, and typically an associate’s degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Excellent communication, patience, and customer service skills help you effectively assist users and de-escalate technical frustrations. These skills ensure quick resolution of technical issues, minimize downtime, and maintain user satisfaction in any organization.

What are some typical challenges IT Support Specialists face when troubleshooting user issues, and how are these usually addressed?

IT Support Specialists often encounter challenges such as diagnosing vague or intermittent technical problems, supporting users with varying levels of technical proficiency, and managing multiple urgent requests at once. These challenges are typically addressed by following systematic troubleshooting procedures, utilizing remote support tools, and maintaining clear, patient communication with users. Collaboration with other IT team members and continuous learning about evolving technology trends also help specialists resolve complex issues efficiently.

What does an IT Support Specialist do?

An IT Support Specialist is responsible for assisting users with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide solutions, and often help set up or maintain technology equipment within an organization. Their duties can also include installing and configuring software, managing user accounts, and ensuring network connectivity. IT Support Specialists play a crucial role in keeping an organization's technology running smoothly and efficiently.

What is the difference between It Support Specialist vs Network Technician?

AspectIt Support SpecialistNetwork Technician
CertificationsCompTIA A+, Network+ (often)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, cabling, routers, switches
Employer & Industry UsageIT departments, tech support companiesTelecommunications, enterprise networks

While both roles support IT infrastructure, an It Support Specialist primarily assists end-users with hardware and software issues, whereas a Network Technician focuses on maintaining and troubleshooting network hardware and infrastructure. The certifications and work environments overlap but differ in technical focus, making each role essential in different aspects of IT support.

More about It Support Specialist jobs
What are the most commonly searched types of It Support Specialist jobs in Lancaster, WI? The most popular types of It Support Specialist jobs in Lancaster, WI are:
What cities near Lancaster, WI are hiring for It Support Specialist jobs? Cities near Lancaster, WI with the most It Support Specialist job openings:
It Support Specialist jobs near you
Infographic showing various It Support Specialist job openings in Lancaster, WI as of May 2026, with employment types broken down into 74% Full Time, 13% Part Time, 3% Temporary, and 10% Contract. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution, with an average salary of $61,717 per year, or $29.7 per hour.
Business Support Specialist-PRN

Business Support Specialist-PRN

Trinity Health

Dubuque, IA • On-site

Part-time

Posted 7 days ago

Trinity Health rating

6.5

Company rating: 6.5 out of 10

Based on 348 frontline employees who took The Breakroom Quiz

589th of 861 rated healthcare providers

Job description

Employment Type:
Part timeShift:
Rotating Shift
Description:
At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well.
MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.
In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times - the nation's most prestigious award for nursing excellence.
Join the MercyOne Family! We are looking to hire a Business Support Specialist
As a Business Support Specialist at MercyOne, you will provide 24-hour/7 day a week operation/monitoring of communications center equipment and systems to hospital, client/tenants, affiliated on-campus and off-campus sites. Provides informational services to public, all campus and off-campus sites. Responsible for greeting patients and visitors, providing directions to various areas in the hospital while promoting a positive public image for MercyOne Dubuque Medical Center.
Provides mailing services and meeting room coordination to hospital, medical clinic, and affiliates. Provides system support for all beeper paging. Works under general supervision of Business Support Services Director/Coordinator.
ESSENTIAL FUNCTIONS
  • Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne's Mission and Values.

  • Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

  • Performs other duties consistent with purpose of job as directed.

  • Receives and routes incoming telephone calls by operating the SPOK Console quickly and efficiently per established protocol.

  • Performs page requests and initiates security calls by operating the hospital public address system, Motorola pagers, and security radio.

  • Announces all emergency codes via public address system, i.e., STAT calls, ALL CODES, notifying appropriate hospital personnel and/or outside agency personnel for quick response. Monitors all alarm panels including emergency data computer and fire panel and printer and notifies appropriate personnel when an alarm is activated in a timely manner.

MINIMUM QUALIFICATIONS
  • High school diploma or GED required. Degree from higher level education degree that requires a high school diploma or GED as a pre-requisite is also permitted.

  • Previous experience in direct customer relations/communications center preferred.

  • Experience within Microsoft O365 (M365 Word, Powerpoint, Excel, Teams, Edge) and Internet.

Maintains a professional, collaborative work environment so as to foster a positive public image for MercyOne Medical Center.
Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.)
Must have ability to interact with associates, physicians, visitors and patients consistent with MercyOne's Mission & Values, Mercy's Model of Caring, which includes the Caring Model Principles and the Guiding Behaviors, and Trinity Health's Code of Conduct.
Must have excellent written and verbal communication skills with the ability to relate to people across all levels & diverse backgrounds; ability to handle interactions with discretion, tact & courtesy.
Ability to adapt to constant interruptions and handle critical response situations in a CALM, ORDERLY MANNER.
Ability to quickly and accurately recognize names and numbers in various department databases.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Want to learn more about MercyOne Dubuque? Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

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Hours and flexibility

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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