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It Support Specialist Jobs in Bothell, WA (NOW HIRING)

OpenAI

IT Support Specialist

Seattle, WA · On-site

As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues, while also managing vendor relationships and improving IT processes.

OpenAI

IT Support Specialist

Seattle, WA · On-site

About the Role As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues. Your responsibilities include resolving incoming support ...

The Energy Authority Inc

IT Support Specialist

Bellevue, WA · On-site

$20.51 - $27.75/hr

SUMMARY The IT Support Specialist's role is to provide Tier One support to the organization and to ensure the stability, integrity, and efficient operation of the organization's IT systems in support ...

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $90K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and ...

ait

IT Support Specialist

Bothell, WA · On-site

$31.25/hr

The IT Support Specialist provides onsite technical support for end users, workstations, manufacturing systems, and local IT infrastructure within a fast-paced manufacturing environment. This role is ...

AIT

IT Support Specialist

Bothell, WA · On-site

$65K - $80K/yr

The IT Support Specialist provides onsite technical support for end users, workstations, manufacturing systems, and local IT infrastructure within a fast-paced manufacturing environment. This role is ...

Electric Mirror LLC

IT Support Specialist

Everett, WA · On-site

$36 - $43.25/hr

Key ResponsibilitiesIT Support Specialist * Serve as escalation point for complex technical issues ... Support * Assist with IT projects (ERP, infrastructure upgrades, cloud migration) * Work ...

U.S. Navy

IT Support Specialist

Machias, WA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Seattle, WA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Mukilteo, WA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Seatac, WA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Sammamish, WA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Langley, WA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Clyde Hill, WA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Seattle, WA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

U.S. Navy

IT Support Specialist

Kingston, WA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and ...

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All JobsIt Support Specialist JobsIt Support Specialist Jobs in Bothell, WA

It Support Specialist information

See Bothell, WA salary details

$39.1K

$78.4K

$126.3K

How much do it support specialist jobs pay per year?

As of Aug 28, 2026, the average yearly pay for it support specialist in Bothell, WA is $78,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $106,500.00 per year, depending on experience, location, and employer.

What is an IT support specialist?

An IT support specialist provides technical support and assistance for computers and networks. These specialists can either work for an IT company, providing support to customers, or within an IT department for a private company. In a career as an IT support specialist, your job duties are to answer questions about computer systems and troubleshoot solutions to software problems over the phone, via email, or in person, if necessary. If an issue arises that you can’t resolve, then you must submit a trouble ticket to have a computer technician do a site visit. The qualifications to become an IT support specialist are strong computer skills and a bachelor’s degree in computer science or information technology (IT). Relevant experience can sometimes mack up for lack of formal education.

What are the key skills and qualifications needed to thrive as an IT support specialist, and why are they important?

To thrive as an IT Support Specialist, you need strong problem-solving abilities, knowledge of computer systems and networks, and typically an associate’s degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Excellent communication, patience, and customer service skills help you effectively assist users and de-escalate technical frustrations. These skills ensure quick resolution of technical issues, minimize downtime, and maintain user satisfaction in any organization.

What are some typical challenges IT support specialists face when troubleshooting user issues, and how are these usually addressed?

IT Support Specialists often encounter challenges such as diagnosing vague or intermittent technical problems, supporting users with varying levels of technical proficiency, and managing multiple urgent requests at once. These challenges are typically addressed by following systematic troubleshooting procedures, utilizing remote support tools, and maintaining clear, patient communication with users. Collaboration with other IT team members and continuous learning about evolving technology trends also help specialists resolve complex issues efficiently.

What is the difference between It Support Specialist vs Network Technician?

AspectIt Support SpecialistNetwork Technician
CertificationsCompTIA A+, Network+ (often)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, cabling, routers, switches
Employer & Industry UsageIT departments, tech support companiesTelecommunications, enterprise networks

While both roles support IT infrastructure, an It Support Specialist primarily assists end-users with hardware and software issues, whereas a Network Technician focuses on maintaining and troubleshooting network hardware and infrastructure. The certifications and work environments overlap but differ in technical focus, making each role essential in different aspects of IT support.

Can you work from home as an IT support specialist?

IT support specialists can often work remotely, especially for tasks like troubleshooting, remote assistance, and system monitoring, using tools such as remote desktop software and ticketing systems. However, some roles may require on-site presence for hardware repairs or network setup, depending on the employer's policies and job requirements.
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It Support Specialist jobs near you
Infographic showing various It Support Specialist job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $78,435 per year, or $37.7 per hour.

IT Support Specialist

Seattle, WA • On-site

OpenAI
Scientific Research and Development Services • 201 - 500 employees
Learn more about OpenAIexternal

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Summary:
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues, while also managing vendor relationships and improving IT processes.
Responsibilities:
• Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings.
• Collaborate across OpenAI: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders.
• Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.
• Manage Vendors and Equipment: Coordinate with vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems.
Qualifications:
Required:
• Strong technical expertise in macOS (with a working knowledge of Windows as a plus)
• Identity and device management (e.g., Azure AD, Jamf, Intune)
• Enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products
• Excellent written and verbal communication skills
• Ability to troubleshoot and problem-solve within Mac and macOS environments
• Experience orchestrating high-production all-hands events, managing the AV and technical aspects
• Highly driven and motivated with a proactive approach to problem solving and continuous improvement
• Precision and attention to detail in work
• Customer-first mindset and ability to articulate technical details to diverse audiences
• Proactive in process improvement and vendor management
Preferred:
• Mentoring junior team members
• Automating workflows via scripting or low-code tools
• Managing IT projects
Company:
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation. Founded in 2015, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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