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It Support Representative Jobs in Minnesota (NOW HIRING)

Mister Car Wash

IT Support Tech, Senior

Minneapolis, MN · On-site

$22.50 - $30.75/hr

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by ...

Allegis Corporation

IT Support Specialist

Minneapolis, MN · On-site

$60K - $75K/yr

The ideal IT Support Specialist candidate will possess strong troubleshooting skills, excellent customer service abilities, and experience supporting Windows-based environments. Experience with ...

Centrav Inc.

IT Support Specialist

Burnsville, MN · On-site

Centrav Inc. is currently seeking a qualified IT Support Specialist to be responsible for providing help desk support to end-users including support for hardware, software, telephone and other ...

Calspan LLC

IT Support Specialist

Saint Paul, MN · On-site

$25/hr

The IT Support Specialist plays a key role in troubleshooting technical issues and helping integrate systems into IP-based networks. This position requires strong problem-solving skills, attention to ...

Guild Services

IT Support Specialist

Saint Paul, MN · On-site

$25 - $28/hr

The IT Support Specialist is responsible for providing technical assistance and customer service to end users at Guild for computer hardware, software, telecommunications, and other technology ...

Guild Services

IT Support Specialist

Saint Paul, MN · On-site

$25 - $28/hr

The IT Support Specialist is responsible for providing technical assistance and customer service to end users at Guild for computer hardware, software, telecommunications, and other technology ...

Guild Services

IT Support Specialist

Saint Paul, MN · On-site

$25 - $28/hr

The IT Support Specialist is responsible for providing technical assistance and customer service to end users at Guild for computer hardware, software, telecommunications, and other technology ...

New

U.S. Navy

IT Support Specialist

Chaska, MN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Buhl, MN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Warroad, MN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Mcintosh, MN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Prior Lake, MN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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Showing results 21-40

All JobsIt Support Representative JobsIt Support Representative Jobs in Minnesota

It Support Representative information

See Minnesota salary details

$12

$21

$42

How much do it support representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it support representative in Minnesota is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.84 per hour, depending on experience, location, and employer.

What is an IT Support Representative?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are the key skills and qualifications needed to thrive as an IT Support Representative?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

How much does remote IT support support pay?

Remote IT Support Representatives typically earn between $40,000 and $60,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA or Cisco can earn higher salaries. The role often involves troubleshooting, remote tools, and customer service skills.

Is IT hard to get an IT support representative job?

Getting an IT support representative job can be competitive but is generally accessible with relevant skills, such as knowledge of operating systems, troubleshooting, and customer service. Entry-level positions often require a basic understanding of hardware, software, and certifications like CompTIA A+; experience and certifications can improve job prospects.

What are popular job titles related to It Support Representative jobs in Minnesota?

For It Support Representative jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching It Support Representative jobs in Minnesota look for?

The top searched job categories for It Support Representative jobs in Minnesota are:

What cities in Minnesota are hiring for It Support Representative jobs?

Cities in Minnesota with the most It Support Representative job openings:

It Support Representative jobs near you
Infographic showing various It Support Representative job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 17% Part Time, and 8% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $44,549 per year, or $21.4 per hour.

IT Support Specialist

Abraham Technical Services Inc

Rogers, MN • On-site

$24 - $29/hr

Full-time

Re-posted 28 days ago

Key responsibilities

  • Provide on-site and remote support and training to end users and the Managed Service Provider (MSP).

  • Troubleshoot, reproduce, and resolve issues related to AbeTech-supported technologies in collaboration with end users and the MSP.

  • Monitor support requests, resolve issues independently or escalate as necessary, and maintain support documentation.

Job description

Job Type
Full-time
Description
The IT Support Specialist works within the Business Systems department to provide technical support for end-users related to AbeTech supported Technologies. The IT Support Specialist assists AbeTech users with both remote and on-site troubleshooting and serves as the on-site support resource for our Managed Service Provider (MSP). This position is responsible for delivering high-quality support services and solutions while maintaining a high level of user satisfaction.
Key Responsibilities
  • Provide on-site and remote support and training to end users and the Managed Service Provider (MSP).
  • Work directly with end users and the MSP to troubleshoot, reproduce, and resolve issues related to AbeTech-supported technologies.
  • Monitor the ticket queue and address incoming support requests. Utilize available resources to resolve support issues independently and collaboratively as part of a team, understanding when escalation is necessary.
  • Exercise sound judgment to determine the appropriate communication channel for each situation.
  • Create and maintain clear, comprehensive support documentation to facilitate collaborative troubleshooting and issue resolution.
  • Perform tasks associated with the onboarding and offboarding of AbeTech staff.
  • Maintain infrastructure diagrams, general IT documentation, and process documentation, ensuring all materials are current and communicated to the MSP as necessary.
  • Configure, upgrade, and troubleshoot new and existing computer systems.
  • Administer phone systems, including user accounts, pooled lines, and automated attendants.
  • Manage and maintain inventory for servers, computer systems, peripherals, and other IT hardware.
  • Monitor Datto backup jobs to ensure successful backups are completed and maintained.
  • Set up and support software and hardware in shared spaces, including conference rooms, lobbies, and other common areas.
  • Provide support for wireless networks across all company locations.
  • Coordinate the annual recycling and disposal of IT equipment, ensuring hard drives are securely erased and confidential information is properly destroyed.
  • Administer security awareness training programs, including monthly internal phishing tests for end users.
  • Perform other duties and special projects as assigned.
Partner Support, MSP, and Hardware Responsibilities
  • Document all partner agreements, contracts, and engagements.
  • Ensure the MSP has the necessary user documentation and work instructions to effectively troubleshoot issues.
  • Ensure escalated support requests from the MSP are resolved within four hours or communicate updates to users when resolution cannot be achieved within that timeframe.
  • Maintain and update user documentation, server documentation, and work instructions as they pertain to Business Systems; assist other Business Systems team members as needed.
  • Manage MSP service desk engagement and ticketing processes.
  • Maintain all AbeTech and partner server login credentials and passwords within KeePass.

Requirements
Required Skills and Education
  • 0-1 years of experience in technical support and/or systems administration.
  • Proven ability to troubleshoot and resolve issues related to hardware, infrastructure, systems, and networks.
  • Aptitude for learning complex technical concepts and communicating them effectively to both technical and non-technical audiences.
  • Proven ability to prioritize issues based on severity and urgency.
  • Ability to work independently and collaboratively as part of a team.
  • Exceptional customer service skills and a friendly, positive attitude.
  • Strong interpersonal and organizational skills.
  • Excellent written and verbal communication skills, with the ability to thrive in a fast-paced environment.
  • Excellent analytical and problem-solving abilities.
  • Flexibility and the ability to adapt to a fast-paced, rapidly changing environment.
  • Ability to communicate effectively with all levels of management and staff regarding AbeTech-supported technologies.
  • Ability to maintain current knowledge of information systems and technologies.
  • Demonstrates a commitment to helping others by consistently going above and beyond, with a genuine, service-oriented mindset.
Preferred Qualifications
  • Proven technical troubleshooting skills related to hardware and systems.
  • General knowledge of Active Directory, including managing user accounts, security groups, and permissions.
  • General knowledge of file servers, file and folder permissions, and print servers.
  • Understanding of data backup and recovery fundamentals.
  • Knowledge of security best practices, including identifying and resolving malware and other security-related issues.
  • Experience supporting and troubleshooting wireless networks.
  • Experience with Microsoft Dynamics GP, ConnectWise, and Microsoft 365.

Salary Description
$24 - $29/hour

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