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It Support Remote Job Jobs (NOW HIRING)

Wurk

IT Support Administrator

$85K - $105K/yr

The IT Support Administrator is passionate about customer service, technology, and streamlined ... Provide outstanding customer service via remote support channels and tools (e.g., Teams screen ...

IDEX

Desktop IT Support Analyst

Oak Harbor, WA · On-site +1

Desktop IT Support Analyst REPORTING TO: IT Platform Manager LOCATION: Oak Harbor, WA ITAR/EAR ... This role will physically support the Oak Harbor site as well as extended remote support to the ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltime IT Application Support Specialist will be responsible for investigating and troubleshooting ...

DensityAI

Associate IT Support Engineer

Mountain View, CA · On-site +1

$90K - $140K/yr

About the role Own day-to-day IT support for our Mountain View office and remote team - endpoint provisioning, account management, helpdesk, and onboarding automation. Work with chip-design and ...

Addison Group

IT Support Technician

Oklahoma City, OK · Remote

$45K - $65K/yr

Role: IT Support Technician Location: Oklahoma City, OK (On-site) Salary Range: $45,000 - $65,000 ... You'll provide in-person and remote technical support across company sites, with up to 50% travel ...

The Timberline Group

IT Support Specialist

Affton, MO · On-site +1

Escalate complex issues to the IT Support Supervisor or appropriate IT resource with clear notes ... Familiarity with BeyondTrust, NinjaOne, or endpoint remote support tools. * Basic understanding of ...

Guardian Pharmacy, LLC

IT Support Specialist

Atlanta, GA · On-site +1

Support Growth. At Guardian Pharmacy, technology is critical to delivering exceptional service - and behind every successful operation is a responsive, solutions-focused IT team. We're looking for an ...

Cyera

IT Support - US

New York, NY · On-site +1

$90K - $100K/yr

THE OPPORTUNITY We're hiring an IT Support professional to join our global IT team in NYC. This is a generalist role - you'll work hands-on across identity, endpoint management, SaaS administration ...

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the ...

Addison Group

IT Support Technician

Two Harbors, MN · Remote

$30/hr

... and remote technical support across a manufacturing environment. This role will troubleshoot ... end users and ensuring reliable IT operations across multiple systems and facilities.

Addison Group

IT Support Technician

Two Harbors, MN · Remote

$30/hr

... and remote technical support across a manufacturing environment. This role will troubleshoot ... end users and ensuring reliable IT operations across multiple systems and facilities.

Addison Group

IT Support Technician

Two Harbors, MN · Remote

$30/hr

... and remote technical support across a manufacturing environment. This role will troubleshoot ... end users and ensuring reliable IT operations across multiple systems and facilities.

IronEdge Group, LTD

IT Support Technician

Houston, TX · Remote

IT Support Technician (This is a remote position open to applicants residing in TX, NM, AZ, CO or KS) Support Technicians provide front-line technical support to end users, troubleshoot server and ...

IronEdge Group

IT Support Technician

Houston, TX · On-site +1

$38K - $42K/yr

IT Support Technician (This is a remote position open to applicants residing in TX, NM, AZ, CO or KS) Support Technicians provide front-line technical support to end users, troubleshoot server and ...

Carports Anywhere

IT Specialist

Flexible schedule Job Title : Remote IT Support Specialist Position Type : Part-Time, Remote (Prefer Candidates that live in Florida) About the Role Carports Anywhere located in Starke, FL is seeking ...

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It Support Remote Job information

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How much do it support remote job jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for it support remote job in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT Support Remote Job?

An IT Support Remote Job involves assisting users and organizations with technical issues related to computer systems, networks, and software, all while working from a remote location. Professionals in these roles troubleshoot problems, provide guidance, and maintain IT systems through phone, chat, email, or remote desktop tools. This setup allows for flexibility and the ability to support clients or employees from anywhere with an internet connection. Remote IT support jobs often require strong communication skills, technical knowledge, and the ability to work independently.

What is the difference between It Support Remote Job vs Help Desk Technician?

AspectIt Support Remote JobHelp Desk Technician
CredentialsCompTIA A+, Network+, or similar certificationsCompTIA A+ or similar certifications
Work EnvironmentRemote, often independentOn-site or remote, customer-facing
Industry UsageIT support, tech companies, managed servicesIT support, customer service, tech support
Search IntentRemote IT support rolesHelp desk or tech support jobs

While both roles involve troubleshooting and technical support, It Support Remote Jobs typically focus on providing remote technical assistance for various IT issues, often requiring certifications like CompTIA A+. Help Desk Technicians may work on-site or remotely, handling customer inquiries and basic troubleshooting. The main difference lies in the scope and environment, with It Support Remote Jobs emphasizing remote work and broader technical responsibilities.

How do remote IT Support professionals typically collaborate with on-site teams and end-users?

Remote IT Support specialists often use a combination of communication tools such as email, instant messaging, and video conferencing to stay connected with on-site teams and end-users. They utilize remote desktop software to troubleshoot and resolve technical issues without being physically present. Regular check-ins and clear documentation are essential for ensuring smooth coordination, particularly when dealing with urgent incidents or complex technical problems. Building strong relationships and maintaining prompt, clear communication are key to supporting both technical and non-technical colleagues effectively in a remote environment.

What are the key skills and qualifications needed to thrive as an IT Support professional in a remote job, and why are they important?

To thrive as a remote IT Support professional, you need strong troubleshooting abilities, a good understanding of computer systems and networks, and often a relevant degree or certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and collaboration platforms is essential to efficiently resolve user issues. Excellent communication, problem-solving, and time management skills are vital for providing clear assistance and managing tasks independently. These skills ensure effective technical support, minimize downtime, and maintain productivity in a remote work environment.
Infographic showing various It Support Remote Job job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.
IT Support Administrator

IT Support Administrator

Wurk

Remote

$85K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

We are seeking applicants who are looking for the opportunity to plant roots and grow with a purpose-driven organization. Würk provides an all-in-one workforce management solution to employers in highly regulated industries including but not limited to, cannabis, hemp, alcohol, casino, healthcare and construction. We've created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect our clients so they can focus on their business. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you!
The IT Support Administrator is passionate about customer service, technology, and streamlined processes. You'll help employees stay productive by overseeing a third-party IT support team that handles Tier 1, Tier 2, and Tier 3 tickets, while you manage escalated and high-impact issues, drive root-cause resolution, and ensure consistently excellent service. You'll also enable safe, responsible adoption of approved AI tools across the organization (e.g., Microsoft 365 Copilot and approved AI assistants). It's critical that you can support the following criteria:
Responsibilities
  • Support and administer core enterprise environments and services, including Microsoft 365, Entra ID (Azure AD), Microsoft Defender, and endpoint services; administer and configure Salesforce (user/license management, roles and profiles, permission sets, sharing rules, page layouts, flows, reports/dashboards); maintain administrative working knowledge of Smartsheet, Box, and other hosted services
  • Own the relationship and day-to-day operations with a third-party IT support provider delivering Tier 1-3 coverage; set expectations, coordinate priorities, and ensure consistent user experience
  • Manage escalations from the support provider: triage high-impact issues, provide technical direction, coordinate cross-functional resolution (IT/Security/Vendors), and communicate status to stakeholders
  • Monitor and report on support performance (SLA attainment, backlog, aging, CSAT), lead weekly/monthly service reviews, and drive continuous improvement and root-cause reduction
  • Enable and support approved AI tools for employees (e.g., Microsoft 365 Copilot): onboarding, troubleshooting, license/entitlement coordination, and end-user guidance
  • Partner with Security/Compliance to apply responsible AI practices: access controls, data protection, approved-use guidance, and basic prompt-safety standards for internal support content
  • Create and maintain AI enablement documentation (quick-starts, FAQs, troubleshooting guides) and deliver short trainings/office hours to improve adoption and reduce repeat tickets
  • Resolve escalated incidents related to employee hardware, enterprise software, access and authentication, network and VPN issues, and virtual meeting solutions; identify trends and partner with the support provider to prevent recurrence
  • Support a suite of Microsoft Office 365 E5 applications on both Windows and Mac operating systems
  • Configure MS System Center Config Manager for operating system deployment and software distribution
  • Administer, image, and troubleshoot Windows and Mac endpoints using Intune and Endpoint Manager
  • Accurately maintain asset inventory and adhere to asset management policies and procedures
  • Ensure escalations are thoroughly documented in the case management system and IT knowledgebase; translate solutions into runbooks/KB articles for the support provider to improve first-time resolution
  • Oversee the support intake channels (case management system, email, chat) with the third-party team; ensure proper triage, routing, and timely escalation for users with varying levels of proficiency
  • Analyze Salesforce usage, data quality, and process gaps; partner with business stakeholders to gather requirements, recommend configuration changes, and deliver enhancements (custom objects/fields, validation rules, flows, reports/dashboards) that improve adoption and operational efficiency
  • Provide outstanding customer service via remote support channels and tools (e.g., Teams screen share/remote assistance), partnering with the third-party provider for any required hands-on support

Required Skill Sets & Experience
  • Bachelor's degree from an accredited institution in a relevant discipline (information systems, computer science, engineering, etc.) or equivalent work experience (4-Years)
  • Accreditations in any of the following: A+ (CompTIA), ACMT (Apple), HDI-CSR (HDI), ITIL Foundation (ITIL), Microsoft 365 Certified: Enterprise, Administrator Expert
  • Minimum 2+ years in a customer-facing IT support or systems administration role
  • You have outstanding written and verbal communication skills, and you use those skills to translate very technical issues so that non-technical clients can easily understand them.
  • Hands-on Salesforce administration and configuration experience (user/license management, security model, page layouts, flows, validation rules, reports and dashboards) and the analytical skills to translate business requirements into Salesforce solutions; Salesforce Administrator certification preferred
  • Demonstrated aptitude and a solid administrative understanding of Smartsheet, Windows OS, macOS, MS365, Microsoft Azure AD, Exchange, Endpoint Manager, and Teams
  • Familiarity with enterprise AI enablement concepts such as Microsoft 365 Copilot readiness (identity, licensing, data permissions), user support patterns, and responsible-use guidance
  • Working knowledge of security and compliance controls relevant to AI and productivity tooling (e.g., conditional access, MFA, DLP concepts, sensitivity labels, Defender signals) and how they impact end-user experiences
  • Configuration of MS System Center Config Manager to deploy operating systems, distribute software, and apply patches
  • Superior analytical, planning, organizational, and problem-solving skills
  • Supporting and maintaining audio/video and collaboration experiences for distributed teams (e.g., Teams meetings, headsets, webcams), primarily through remote diagnostics and coordination with vendors as needed
  • Ability to occasionally lift and move shipped IT equipment (up to 50 lbs) in a home-office setting and coordinate packing/shipping/returns (may involve squatting, bending, or kneeling)

What's in it for you?
  • Competitive medical, dental, and vision plans
  • 100% employer-paid basic life insurance, short term disability, and employee assistance programs
  • 401(k) traditional and Roth plans with Employer Match
  • Generous PTO, bonus, and stock options
  • $400 office equipment reimbursement
  • $300/year fitness reimbursement
  • Internet reimbursement
  • Paid professional development & tuition reimbursement
  • Generous referral bonuses
  • Paid parental leave
  • Remote-friendly work environment
  • Paid sabbatical leave program

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
At this time, Wurk cannot provide work visa sponsorship. Candidates must have legal authorization to work and be based in the United States to be considered for this role.
The base annual salary range for this position is $85,000 to $105,000, and will be based on the candidate's experience, education, and geographic location.
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