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It Support Manager Jobs in Spring Valley, NY (NOW HIRING)

JANOME AMERICA

IT Support Manager

Mahwah, NJ · On-site

$85K - $100K/yr

The IT Support Manager oversees the daily operations and support functions of the IT department while serving as the primary onsite IT resource and liaison to the company's Managed Service Provider ...

Akin Gump

Regional IT Support Manager

New York, NY · On-site

  • Medical

  • Retirement

  • PTO

The Regional IT Support Manager will be responsible for the technical, operational and IT policy implementation and support of users and office computer systems and equipment in the New York and ...

New Cibo Vita LLC

IT Support Manager

Totowa, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain IT asset inventory, lifecycle management, and equipment standards. * Coordinate with vendors for hardware procurement, software licensing, warranty support, and maintenance. * Track ...

simons foundation

Manager, IT Support

New York, NY

$99K - $125K/yr

POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond ...

Simons Foundation

Manager, IT Support

New York, NY · On-site

$99K - $125K/yr

POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond ...

Rho Technologies

IT Support Lead

New York, NY · On-site

$90K - $130K/yr

  • Medical

  • PTO

Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books - all in one connected platform backed by real human support. About the Role Rho is hiring an IT Support Lead to ...

Holland & Knight LLP

IT Support Specialist

New York, NY · On-site

$33.50 - $53.20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position reports to an IT Support Manager. Key Responsibilities Include: * Support all PCs, phones, IT peripherals and IT infrastructure in the office * Document work in IT incident ticketing ...

New Cibo Vita LLC

IT Support Specialist

Totowa, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role ensures employees have reliable technology to perform their jobs while supporting the organization's IT infrastructure, user onboarding, equipment management, and day-to-day technology ...

Maxima Consulting

IT Support Analyst

New York, NY · On-site

The IT Support Analyst is responsible for timely, accurate, customer service focused, and properly ... Works in conjunction with Information Technology management to manage systemic improvements as they ...

Apetan Consulting llc

IT Support Specialist

New York, NY · On-site

$80 - $150/hr

Job Title: IT Support Specialist Location : Onsite - New York, NY 10013 - Need Local Only Schedule ... Support enterprise identity and device management platforms, including Microsoft Entra ID (Azure AD ...

Navan

IT Support Engineer

New York, NY · On-site

Navan is seeking an IT Support Engineer for our New York City office. This is an on-site position ... Manage inventory and asset tracking * Software Support: Install, configure, and troubleshoot SaaS ...

Skip Hop Inc

IT Support Analyst

New York, NY

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any ... Familiarity with Microsoft server management tools including Active Directory, DHCP, DNS, File and ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any ... Familiarity with Microsoft server management tools including Active Directory, DHCP, DNS, File and ...

AllSTEM Connections

IT Support Technician

Queens, NY · On-site

$22.50 - $30.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a dedicated Field IT Support Technician to join our team, providing essential, hands ... Infrastructure Support: Manage implementation, maintenance, and repair for desktop devices ...

New

Pivotal Health

IT Support Specialist

New York, NY · Remote

$110K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage user lifecycle: onboarding, offboarding, and account provisioning/deprovisioning * Deliver in-office, hands-on IT support and remote support for distributed employees * Manage incidents ...

AllSTEM Connections

IT Support Technician

Queens, NY · On-site

$22.50 - $30.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a dedicated Field IT Support Technician to join our team, providing essential, hands ... Infrastructure Support: Manage implementation, maintenance, and repair for desktop devices ...

New

Peloton

IT Support Engineer

New York, NY

Hardware procurement and asset management * Creating and maintaining documentation * Mentoring and ... on IT Support experience * Experience supporting Macintosh OS 10.15 or later * Experience ...

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Showing results 1-20

All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Spring Valley, NY

It Support Manager information

See Spring Valley, NY salary details

$36.5K

$87.3K

$133.3K

How much do it support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for it support manager in Spring Valley, NY is $87,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,900.00 and $100,800.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Spring Valley, NY?

The most popular types of It Support jobs in Spring Valley, NY are:

What cities near Spring Valley, NY are hiring for It Support Manager jobs?

Cities near Spring Valley, NY with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Spring Valley, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $87,296 per year, or $42 per hour.

IT Support Manager

JANOME AMERICA

Mahwah, NJ • On-site

$85K - $100K/yr

Full-time

Re-posted 29 days ago

Job description

The IT Support Manager oversees the daily operations and support functions of the IT department while serving as the primary onsite IT resource and liaison to the company’s Managed Service Provider (MSP). This hands-on role is responsible for end-user support, Microsoft 365 administration, ERP support coordination, onboarding/offboarding processes, device management, and overall technology support operations across the organization.

The position supervises one full-time IT Assistant Manager and works closely with employees, vendors, and the MSP to ensure reliable and efficient technology operations throughout the organization, including headquarters and remote locations.

This role will also support the company’s adoption and utilization of AI-powered business technologies, including Microsoft Copilot and other approved AI productivity tools, to improve operational efficiency, streamline workflows, and enhance employee productivity.

ESSENTIAL JOB FUNCTIONS
  • Manage the daily operations of the IT department and IT support functions.
  • Supervise and support one IT Assistant Manager responsible for ERP support and daily operational assistance.
  • Fully manage and oversee the IT Help Desk ticketing system.
  • Provide in-person, phone, and remote support to employees for hardware, software, Microsoft 365, ERP, connectivity, and user-access issues.
  • Serve as the primary internal liaison between the company and the Managed Service Provider (MSP).
  • Coordinate with the MSP regarding infrastructure support, escalations, maintenance activities, cybersecurity initiatives, enterprise systems, and technology projects.
  • Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Endpoint Manager, Entra ID (Azure AD), and related technologies.
  • Coordinate onboarding and offboarding activities including user account creation, licensing, permissions, device setup, and security access.
  • Configure and deploy laptops, workstations, mobile devices, printers, and related hardware.
  • Support and manage company mobile devices and mobile device policies.
  • Coordinate and support remote users and locations.
  • Train and assist employees with Microsoft 365 applications, AI productivity tools, and other business technologies.
  • Research, evaluate, and support the adoption of AI-powered business tools and automation technologies to improve operational efficiency and departmental workflows.
  • Support employee training and best practices related to Microsoft Copilot and other approved AI productivity platforms.
  • Identify opportunities to streamline business processes and improve operational workflows through automation and emerging technologies.
  • Assist in promoting responsible and secure use of AI technologies in accordance with company policies and data security standards.
  • Coordinate with vendors regarding IT equipment, software licensing, telecommunications, and technology-related services.
  • Maintain hardware and software inventory records and company-assigned devices.
  • Support ERP-related issues and coordinate with internal departments, ERP users, vendors, and the MSP as necessary.
  • Assist with technology planning, process improvements, documentation, and operational efficiency initiatives.
  • Some travel may be required (10–15%).
  • Overtime may be required when necessary.
QUALIFICATIONS AND REQUIREMENTS
  • Bachelor’s Degree in Computer Science, Information Technology, or related field preferred.
  • Minimum 5 years of experience in IT support, systems administration, or IT operations management.
  • Previous supervisory or leadership experience preferred.
  • Experience supporting Microsoft 365 environments including Exchange Online, Teams, SharePoint, OneDrive, Endpoint Manager, and Entra ID (Azure AD).
  • Experience supporting ERP systems and business applications.
  • Experience providing end-user support in both local and remote environments.
  • Familiarity coordinating with Managed Service Providers (MSPs) and third-party technology vendors preferred.
  • Experience supporting Windows 11, Microsoft 365, macOS, iOS, printers, mobile devices, and related technologies.
  • Familiarity with enterprise infrastructure, backup, endpoint management, virtualization, and cybersecurity technologies in collaboration with an MSP preferred.
  • Strong understanding of networking concepts including TCP/IP, Wi‑Fi and remote access support.
  • Experience with Microsoft Teams, SharePoint, OneDrive, and collaboration technologies.
  • Familiarity with remote support tools such as TeamViewer, or similar platforms.
  • Familiarity with AI-powered workplace technologies, automation tools, and Microsoft Copilot preferred.
  • Ability to analyze business processes and recommend technology solutions that improve operational efficiency and user experience.
  • Strong troubleshooting, organizational, and problem-solving skills.
  • Excellent verbal and written communication skills.
SKILLS
  • Strong analytical and problem-solving abilities.
  • Excellent customer service and interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong attention to detail and follow-through.
  • Ability to train and support employees with varying technical skill levels.
  • Strong understanding of process improvement, automation, and AI-assisted workplace technologies.
DUTIES AND RESPONSIBILITIES
  • Manage and support daily IT operations and end-user technology support.
  • Coordinate with the MSP regarding server administration, infrastructure maintenance, system updates, cybersecurity initiatives, backup systems, and enterprise technology support.
  • Administer and support Microsoft 365 applications and services while coordinating with the MSP on escalations, security initiatives, and system enhancements.
  • Coordinate with the MSP regarding network connectivity, firewall support, wireless networking, and Internet-related issues.
  • Support onboarding and offboarding of employees including workstation setup, user provisioning, device deployment, and security access management.
  • Support and maintain laptops, desktops, printers, mobile devices, conference room technology, and related equipment.
  • Assist employees with troubleshooting hardware, software, ERP, printing, connectivity, and Microsoft 365 issues.
  • Coordinate and support ERP-related operational activities with internal users, vendors, and the IT Assistant Manager.
  • Maintain IT documentation, inventory records, licensing records, and assigned equipment tracking.
  • Coordinate with vendors regarding hardware procurement, telecommunications, licensing renewals, and support services.
  • Assist with IT process improvements, workflow optimization, and technology modernization initiatives.
  • Support employee adoption and utilization of Microsoft Copilot and other approved AI productivity tools.
  • Evaluate opportunities to improve operational efficiency through automation, AI technologies, and process enhancements.
  • Ensure technology support activities align with company policies, operational needs, and security best practices.
PERSONAL CHARACTERISTICS
  • Organized and detail-oriented
  • Motivated and dependable
  • Strong communication skills
  • Patient and service-oriented
  • Goal/results-oriented
  • Professional and adaptable
  • High degree of confidentiality
  • Strong leadership and team collaboration skills