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It Support Manager Jobs in Rensselaer, NY (NOW HIRING)

Netrix Global

IT Support Engineer

Albany, NY · On-site

About The Opportunity The IT Support Engineer s a full-time technical resource primarily ... Manage and troubleshoot server infrastructure, including file, print, and application servers.

Netrix Global

IT Support Engineer

Troy, NY · On-site

About The Opportunity The IT Support Engineer s a full-time technical resource primarily ... Manage and troubleshoot server infrastructure, including file, print, and application servers.

Netrix Global

IT Support Engineer

Albany, NY

About The Opportunity The IT Support Engineer s a full-time technical resource primarily ... Manage and troubleshoot server infrastructure, including file, print, and application servers.

Netrix Global

IT Support Engineer

Albany, NY · On-site

About The Opportunity The IT Support Engineer s a full-time technical resource primarily ... Manage and troubleshoot server infrastructure, including file, print, and application servers.

KMRG LLC

IT Support Specialist

Albany, NY · On-site

$85K - $95K/yr

Title: IT Support Specialist Location: Albany, NY 12207 Schedule: Full-time, onsite Monday-Friday ... Manage Adobe applications and other approved software tools * Assist users with Apple iOS devices ...

KMRG LLC

IT Support Specialist

Albany, NY · On-site

$70K - $80K/yr

Title: IT Support Specialist Location: Albany, NY 12207 Schedule: Full-time, onsite Monday-Friday ... Manage Adobe applications and other approved software tools * Assist users with Apple iOS devices ...

Contact Government Services, LLC

IT Support Specialist

Albany, NY · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Support Specialist Employment Type: Full-Time, Entry Level Department: Information Technology CGS is seeking an IT support Specialist to join our team supporting the legal mission of a large ...

Contact Government Services, LLC

IT Support Specialist

Albany, NY · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Support Specialist Employment Type: Full-Time, Entry Level Department: Information Technology CGS is seeking an IT support Specialist to join our team supporting the legal mission of a large ...

Contact Government Services, LLC

IT Support Specialist

Albany, NY · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Support Specialist Employment Type: Full-Time, Entry Level Department: Information Technology CGS is seeking an IT support Specialist to join our team supporting the legal mission of a large ...

Sybex Support Services

IT Support Engineer

Albany, NY · On-site

Hands and Feet Support * Act as the on-site technical resource for remote IT teams, assisting with ... Incident and Request Management * Respond promptly to service requests and incidents raised by end ...

Core BTS, Inc.

IT Support Technician

Niskayuna, NY

$24 - $25/hr

... IT consulting firm and managed services provider dedicated to problem solving. Using broad ... The support technician will work under the direction of Director of Technology. Primary duties ...

NRI North America

IT Support Specialist

Albany, NY

$18 - $22/hr

Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency. * Work closely with other IT team members on projects, upgrades, and system ...

NRI North America

IT Support Specialist

Albany, NY · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency. * Work closely with other IT team members on projects, upgrades, and system ...

Sticker Mule

IT support technician

Albany, NY · On-site

$25.75 - $27.50/hr

  • Medical

  • Dental

  • Retirement

  • PTO

See more about our teams here The onsite position reports to our IT Manager, supports our onsite and offsite employees, and maintains hardware and software, including Apple Products, Windows PCs ...

Sticker Mule

IT support technician

Albany, NY · On-site

$25.75 - $27.50/hr

  • Medical

  • Dental

  • Retirement

  • PTO

See more about our teams here The onsite position reports to our IT Manager, supports our onsite and offsite employees, and maintains hardware and software, including Apple Products, Windows PCs ...

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Showing results 1-20

All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Rensselaer, NY

It Support Manager information

See Rensselaer, NY salary details

$35.7K

$85.5K

$130.6K

How much do it support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for it support manager in Rensselaer, NY is $85,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $98,800.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Rensselaer, NY?

The most popular types of It Support jobs in Rensselaer, NY are:

What cities near Rensselaer, NY are hiring for It Support Manager jobs?

Cities near Rensselaer, NY with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Rensselaer, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,532 per year, or $41.1 per hour.

IT Support Engineer

Netrix Global

Albany, NY • On-site

Full-time

Re-posted 3 days ago

Job description

About The Opportunity
The IT Support Engineer s a full-time technical resource primarily responsible for providing onsite IT support at customer locations, ensuring the stability, performance, and continuous improvement of their technology environments.
This role works closely with customers and cross-functional support teams to maintain, troubleshoot, and optimize IT infrastructure while delivering an exceptional end-user experience. The engineer serves as a trusted technical advisor, providing both proactive and reactive support across a broad range of technologies, including endpoint devices, servers, networks, cloud services, and enterprise management platforms.
The ideal candidate is a hands-on, customer-focused IT professional who enjoys solving complex technical challenges, managing multiple priorities, and collaborating with technical teams to deliver reliable IT services in educational environments.
How You Will Make An Impact
  • Provide onsite technical support for customer environments, ensuring high availability and operational excellence.
  • Serve as the technical escalation point for onsite engineering teams.
  • Support, troubleshoot, and maintain Windows and Apple endpoint devices, including hardware repair, imaging, and operating system support.
  • Manage and troubleshoot server infrastructure, including file, print, and application servers.
  • Support Microsoft 365 environments, including Exchange Online and related collaboration services.
  • Troubleshoot and maintain network infrastructure, including TCP/IP, DNS, DHCP, switches, routers, firewalls, wireless networks, and multi-site connectivity.
  • Support Apple device management through Mosyle and Google Chromebook environments.
  • Deploy, configure, and troubleshoot IT management tools such as Kaseya, LogicMonitor, antivirus platforms, and endpoint management solutions.
  • Document technical environments, incidents, and operational procedures to ensure knowledge sharing and service continuity.
  • Work directly with customers during implementations, upgrades, migrations, and user acceptance testing.
  • Manage incidents, service requests, and daily activities using ServiceNow.
  • Provide timely communication and daily status updates to customer stakeholders.
  • Participate in infrastructure refresh projects, including network upgrades, school relocations, new site deployments, and large-scale device replacement initiatives.
  • Mentor and assist in onboarding new engineers while contributing to team knowledge and operational excellence.
  • Stay current with emerging technologies and recommend improvements that enhance customer environments and operational efficiency.
What You Will Bring To The Table
  • Associate degree in Information Technology or equivalent professional experience.
  • Minimum of 2 years of hands-on IT Support experience supporting end users and enterprise environments. Mandatory
  • Experience supporting Apple devices and macOS environments. Mandatory
  • Experience supporting Microsoft Windows operating systems and endpoint management.
  • Strong understanding of Microsoft Active Directory, Microsoft Exchange, and Microsoft 365 services.
  • Experience supporting Google Chromebook devices and Google Workspace administration (certification or willingness to obtain).
  • Experience troubleshooting networking technologies including TCP/IP, DNS, DHCP, switches, routers, firewalls, wireless networking, Cisco IOS, Meraki, and SonicWall.
  • Experience with workstation imaging, hardware diagnostics, repair, and component replacement.
  • Familiarity with ITSM platforms such as ServiceNow. Desired
  • Experience using endpoint monitoring and management tools such as Kaseya and LogicMonitor. Desired
  • Strong understanding of the OSI Model and enterprise networking fundamentals.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Proven experience working directly with customers and providing outstanding customer service.
  • Strong verbal and written communication skills.
  • Ability to prioritize multiple tasks while managing time effectively.
  • Willingness to travel within the assigned region and work occasional evenings or weekends when required.
Location
Albany / Troy, New York
What We Offer
  • Competitive salary and comprehensive benefits package.
  • Professional development opportunities and technical certifications.
  • Exposure to diverse enterprise technologies and educational environments.
  • Collaborative team culture focused on continuous learning.
  • Opportunities to work on infrastructure modernization and large-scale IT projects.
  • Career growth within a dynamic technology organization.
About Us
We are committed to delivering exceptional technology solutions and outstanding customer experiences. Our teams partner closely with customers to design, support, and optimize modern IT environments that enable organizations to operate efficiently and securely.
We foster a collaborative culture where innovation, continuous learning, customer success, and operational excellence are at the core of everything we do. Our professionals are empowered to make an impact while growing their technical expertise across a wide range of enterprise technologies.
What You Can Expect From Us
We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.
To learn more about Netrix Global please go to www.netrixglobal.com

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