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It Student Assistant Jobs in Minnesota (NOW HIRING)

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It Student Assistant information

What is an IT student assistant?

IT Student Assistants are students who work part-time, usually on a college or university campus, to provide technical support and assistance to faculty, staff, and other students. Their responsibilities often include troubleshooting hardware and software issues, helping with computer lab maintenance, and supporting campus IT projects. This role allows students to gain practical experience in information technology while balancing their academic commitments. It also helps them develop valuable problem-solving and customer service skills that are useful in future IT careers.

What are the typical responsibilities and learning opportunities for an IT student assistant in a university setting?

As an IT Student Assistant at a university, you'll typically provide technical support to students, faculty, and staff, assist with troubleshooting hardware and software issues, and help maintain computer labs or equipment. This role offers hands-on experience with a variety of technologies and systems, giving you valuable exposure to real-world IT environments. Additionally, you'll often collaborate with professional IT staff and other student assistants, which can help develop your communication and teamwork skills. Many universities encourage IT Student Assistants to take on more complex projects over time, offering opportunities for growth and skill development.

What are the key skills and qualifications needed to thrive as an IT student assistant, and why are they important?

To thrive as an IT Student Assistant, you need foundational knowledge in computer systems, troubleshooting, and basic networking, often supported by ongoing coursework in information technology or computer science. Familiarity with help desk ticketing systems, operating systems, and common office software is typically required. Strong communication, problem-solving, and time management skills help you effectively support users and manage multiple tasks. These abilities are crucial for ensuring smooth IT operations and providing prompt, effective assistance within an educational environment.

What is the difference between It Student Assistant vs IT Intern?

AspectIt Student AssistantIT Intern
Required CredentialsEnrolled in a related degree program, basic technical skillsEnrolled in a degree program, some technical coursework
Work EnvironmentCampus or university IT departments, support rolesCompany or organization, project-based tasks
Employer & IndustryEducational institutions, IT support servicesBusinesses, tech companies, or organizations
Common Search & ComparisonOften compared for entry-level tech support rolesInternship opportunities, gaining industry experience

In summary, an It Student Assistant typically supports university IT departments with basic technical tasks while pursuing their studies, whereas an IT Intern usually works within a company to gain practical industry experience. Both roles require similar educational backgrounds but differ mainly in work setting and scope.

What do you do as an IT Student Assistant?

An IT Student Assistant supports the IT department by troubleshooting technical issues, maintaining hardware and software, and assisting with network and system setups. They often help with inventory management, user support, and may gain experience using tools like ticketing systems and remote support software. The role typically requires basic technical knowledge and good communication skills, and may involve working part-time hours on campus or remotely.

What are popular job titles related to It Student Assistant jobs in Minnesota?

For It Student Assistant jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching It Student Assistant jobs in Minnesota look for?

The top searched job categories for It Student Assistant jobs in Minnesota are:

What cities in Minnesota are hiring for It Student Assistant jobs?

Cities in Minnesota with the most It Student Assistant job openings:

It Student Assistant jobs near you
Infographic showing various It Student Assistant job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, 1% Temporary, and 6% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Student: IT TechDesk Assistant 2026-27

Augsburg University

Minneapolis, MN • On-site

$16.45/hr

Part-time

Medical

Posted 5 days ago

Job description

Company Description

Augsburg University is committed to helping our student explore their vocation. As a University with a calling, we welcome the unique gifts that each of our employees brings to our collective work, and we are committed to supporting our students as they seek to match those gifts with the needs of the University and our larger community.   

Student employment with Augsburg is more than a job - it is an opportunity for Augsburg students to gain meaningful work experience in a supportive setting that promotes professional growth, personal accountability, teamwork and collaboration and quality work that lives up to our mission of educating students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders.  

Job Description
  • Document every user interaction related to requests for support using ticketing system.
  • Provide general information and technical support to users who walk-up to the TechDesk. Follow defined procedures for escalating issues when necessary.
  • Answer the TechDesk telephone and provide general information and technical support to callers. Follow defined procedures for escalating calls when necessary.
  • Answer the Classroom Services phone and follow defined procedures for dispatching student staff as needed.
  • Contact users to follow up on previously reported problems, researching the issue where necessary.
  • Ensure Augsburg Data security by strictly managing confidential student account information. Notify supervisor, IT Director, or Librarian on duty of  mission- critical/emergency situations.
  • Perform other tasks related to the operation of the TechDesk or IT department, as assigned by supervisor.

Work-study eligible students welcome.

Scheduling & Hours

  • 7am - 3pm Monday - Friday
  • Minimum 6 hours per week

Compensation and Benefits

  • Rate of Pay: $16.45/hour
  • Minnesota Sick and Safe Time
  • Not eligible for health insurance benefits
Qualifications
  • Students must be currently enrolled at Augsburg and must be work study-eligible.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Punctuality and reliability.
  • Staff member's Augsburg account must be in good standing.
  • Familiarity troubleshooting software and hardware.
  • Medium to advance proficiency with Microsoft Office
Additional Information

All student applicants must attach the following for consideration: 

  • Resume
  • Cover Letter (optional)

Augsburg University is an Equal Opportunity employer.  We are committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, transgender status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation to complete our application process, please contact the Human Resources department by phone at  612.330.1058 or email at [email protected].  Human Resources is located at 20 Memorial Hall.

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