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It Specialist Assistant Jobs in Decatur, GA (NOW HIRING)

The Epsten Group

IT Support Specialist

Atlanta, GA · On-site

$75 - $90/hr

The IT Support Specialist serves to support the organization by providing onsite and remote employee technical support. General Duties: * Support employee workstations, applications, network services ...

New

DMI

Mid-Level IT Asset Management Specialist

Atlanta, GA · On-site

$60K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking an Mid Level IT Asset Management Specialist to join us. Job Duties and Responsibilities: * Oversee the full lifecycle management ...

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All JobsIt Specialist JobsIt Specialist Assistant JobsIt Specialist Assistant Jobs in Decatur, GA

It Specialist Assistant information

See Decatur, GA salary details

$41K

$87K

$143.5K

How much do it specialist assistant jobs pay per year?

As of Sep 4, 2026, the average yearly pay for it specialist assistant in Decatur, GA is $87,010.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $104,500.00 per year, depending on experience, location, and employer.

What does an IT Specialist Assistant do?

An IT Specialist Assistant provides support to IT professionals by helping with the installation, maintenance, and troubleshooting of computer systems and networks. They assist in responding to user requests, setting up hardware or software, and performing routine system checks. Their work ensures that technology runs smoothly and that employees have the technical support they need to do their jobs effectively. IT Specialist Assistants may also help maintain inventory and document IT processes.

What are the key skills and qualifications needed to thrive as an IT Specialist Assistant?

To thrive as an IT Specialist Assistant, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by an associate's degree or relevant certifications like CompTIA A+. Familiarity with common operating systems, help desk ticketing software, and remote support tools is typically required. Strong communication, problem-solving abilities, and a customer-focused mindset help you effectively assist users and work collaboratively with IT teams. These skills and qualities are essential to ensure smooth IT operations, timely issue resolution, and overall user satisfaction.

What are some common challenges faced by IT Specialist Assistants when supporting multiple users and systems?

IT Specialist Assistants often juggle requests from multiple users, which can make prioritizing tasks and managing time challenging. They may encounter a wide range of technical issues, from password resets to hardware malfunctions, sometimes with little advance notice. Effective communication and troubleshooting skills are essential, especially when translating technical solutions for non-technical staff. Additionally, staying updated on new technologies and organizational procedures is key to providing timely and efficient support.

What is the difference between It Specialist Assistant vs Network Technician?

It Specialist AssistantNetwork Technician
Supports IT operations, assists with hardware/software troubleshooting, and maintains systemsFocuses on installing, configuring, and repairing network hardware and infrastructure
Typically requires certifications like CompTIA A+ or Network+Often requires certifications such as Cisco CCNA or CompTIA Network+
Works in office environments, supporting internal IT teamsWorks in similar environments, often on-site at client locations or data centers
Assists with general IT support tasks and user helpdeskSpecializes in network setup, maintenance, and troubleshooting

The main difference is that an It Specialist Assistant provides broader IT support and general assistance, while a Network Technician specializes in network infrastructure and connectivity issues. Both roles require similar certifications and work environments, but their focus areas differ within the IT industry.

Are IT specialist assistants in high demand?

IT specialist assistants are in high demand due to the growing reliance on technology across industries. They often require skills in troubleshooting, network support, and familiarity with tools like help desk software, making them valuable in many organizations seeking technical support staff.

Can you work from home as an IT specialist assistant?

IT specialist assistants can often work remotely, especially if their tasks involve troubleshooting, technical support, or administrative duties that can be performed online. However, some roles may require on-site presence for hardware setup, network configuration, or in-person client interactions. Employers may also specify remote work policies based on company needs and job responsibilities.

What are the most commonly searched types of It Specialist jobs in Decatur, GA?

The most popular types of It Specialist jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for It Specialist Assistant jobs?

Cities near Decatur, GA with the most It Specialist Assistant job openings:

It Specialist Assistant jobs near you

IT Support Specialist I

Priority Technology Holdings, LLC

Alpharetta, GA • On-site

$23 - $27/hr

Full-time

Re-posted 8 days ago

Key responsibilities

  • Respond to user tickets involving hardware, software, access, and device issues.

  • Support onboarding and offboarding tasks, including account setup and device provisioning.

  • Support monitoring, alert response, and routine operational checks.

Job description

Job title: IT Support Specialist I

Reports to: Manager, Technical Operations

Department: Central Services

Location: Alpharetta, GA

Grade: 13


About Priority Commerce: 

Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.


We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.


At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.


About the Role:

The IT Support Specialist I is responsible for providing reliable, timely support for common end-user technology issues while building foundational knowledge of systems and processes. This role supports overall organizational productivity through clear communication, accurate documentation, and consistent follow-through, ensuring employees can rely on technology support to stay focused and productive. This is an entry-level position ideal for individuals looking to build a strong foundation in IT support and progress toward more advanced technical roles.


Responsibilities: 

  • Respond to user tickets involving hardware, software, access, and device issues.

  • Follow documented Standard Operating Procedures (SOPs) and runbooks for all troubleshooting steps.

  • Perform initial triage and classification of incidents.

  • Document all actions clearly and accurately within the ticketing system.

  • Support onboarding and offboarding tasks, including account setup and device provisioning.

  • Maintain clear, professional, and timely communication with end users, setting appropriate expectations.

  • Support monitoring, alert response, and routine operational checks.

  • Escalate complex or unfamiliar issues to Specialist II or III with clear context.

  • Collaborate effectively with team members to ensure smooth handoffs and issue resolution.


What Success Looks Like:

  • Independently resolves routine hardware, software, access, and device issues within SLA, accurately triaging and escalating with clear context.

  • Follows SOPs and runbooks consistently, producing clean, accurate ticket documentation.

  • Maintains professional, timely communication with users, setting appropriate expectations.

  • Supports onboarding/offboarding and responds appropriately to monitoring alerts and operational checks.

  • Collaborates effectively with the team, escalating to Specialist II/III with clear context, and consistently meets service targets (≥90% SLA compliance, strong CSAT).


Candidate Requirements:


Minimum Requirements

  • Strong fundamentals in troubleshooting and customer support.

  • Ability to follow SOPs and structured processes accurately and consistently.

  • Clear written and verbal communication skills.

  • Basic understanding of Windows and/or macOS operating systems.

  • Familiarity with O365 or Google Workspace environments.

  • Basic knowledge of MFA (Multi-Factor Authentication), VPN, printers, and endpoint devices.

  • Ability to prioritize and manage a ticket queue within defined SLAs.

  • Willingness to learn and apply feedback in a fast-paced support environment.


Preferred Requirements

  • Prior experience in a help desk, IT support, or customer service role.

  • Experience with ticketing systems and IT service management (ITSM) tools.

  • Familiarity with account provisioning, device imaging, or endpoint management tools.

  • Exposure to monitoring and alerting platforms.

  • Associate's degree or relevant certification (e.g., CompTIA A+, Network+) in a technology-related field, or equivalent practical experience.

  • Demonstrated ability to identify patterns in recurring issues and suggest process improvements.


Compensation and Benefits:

Compensation range: $23/hr - $27/hr
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness